Mietwagen am Flughafen Panama City - Northwest Florida

Positiv: Car was clean and easy to use electronically

Negativ: Unscrupulous practices in upselling I have never heard of before. Will NEVER use Budget again.

Positiv: Pick up/ drop off was quick and easy.

Negativ: The car got a flat tire. I called the emergency roadside number and was told it would be at least 3 hours before somebody could get to the car. I put the donut on the car and spent the next 2 hours talking to customer service and getting rerouted to another person/number before I finally just gave up. Drove the car on the interstate with a donut on it over an hour back to the Budget office. Nobody at the desk so just left the keys in the drop box.

Positiv: Didn’t really like anything, except the fact that the car didn’t break down.

Negativ: I had to get three different cars, before I found one that smelled OK. The first two have been smoked in, and when I went back for the third I got some lip from the guy at the desk. I got into the third car, it had been smoked in as well and had not been cleaned. This time they had to use some cherry air freshener, so It smelled like fruity cigarettes. How nice. Also, the car oil change light was on. They did comp my gas, which was nice, but I would rather have paid for my gas and not smelled cherry cigs.

Positiv: I didn’t like anything... Budget refused to honor the reservation.

Negativ: It would have been nice if they honored the reservation

Positiv: Honestly, nothing

Negativ: We never even got the car. I reserved it for my workers to pick up. I made sure i put it in one of my guys names and paid for it with my card. When they got there they couldnt get it because i wasnt along! The girl at the desk was not helpful at all. Now im thankful for Uber tho!

Positiv: Nothing. I was overcharged for the car I reserved online. I feel that is not fare.

Negativ: Not overcharges people for something they reserved online.