Mietwagen in Roswell

Negativ: The staff in the Roswell GA location as the worst. LAZY! No one wanted to help the customers standing and sitting in the lobby. One of the women just sat there pitting on hand lotion and filing her nails. She was there again when I dropped off the car and never asks if she can help. Car also had pr

Never again with this place

Negativ: When I arrived to pick up my car the staff member was extremely rude. She first said they had no record of my reservation and was acting like she expected me to just leave right then. I provided my confirmation number which she reluctantly looked up, and then miraculously she found my name on the list right in front of her. At that point she proceeded to tell me they had no cars available. Again, she was unwilling to check in the system to see if cars were available at other locations, provide an explanation about why they could not honor my reservation, or otherwise give me any kind of customer service. I’ve been renting cars for many years and I’ve never had an experience this terrible. I will never, ever do business at this location again. Being treated the way they treated me was nothing short of shocking.

Ok Experience

Positiv: being upgraded to a compact SUV (from a intermediate car)

Negativ: The lack of assistance once I arrived at the car rental place to pick up and drop off my vehicle

Awful

Positiv: Went to pick up car and pickup place had no cars. We then had to call around to find a local one that had an suv. Finally found one and went to that location and they were no help. Told me I didn’t have the insurance which I had already purchased so I then purchased hertz insistence. I then found my documents showing I had already purchased insurance and wanted a refund. They said no, I had to call corporate. I called corporate and after 30 mins on hold they told me the store had to refund the insurance. I will never use kayak or hertz again. Completely wasted my time.

Pre-paid reservation was given away

Positiv: Friendly Hertz employees.

Negativ: I had a prepaid reservation for a minivan to be picked up at 5pm on Feb 16th. I arrived at 5pm and was told the mini-van, Nissan Quest or it's equivalent Dodge Caravan was just picked up by someone else. I believe the Hertz employee made an error b/c my reservation was prepaid. We were told to drive to another location to pick up a Nissan Pathfinder. We arrived at the second location and was told only available options were SUVs which were considered to be in a different class and cost about $70-$80 more. So I paid an extra $70 more for a smaller vehicle and had to ask one of the travelers to fly b/c Hertz made an error and gave away my pre-paid vehicle. This was not a good experience and I won't be using Hertz in the future.

Will never use Hertz again

Positiv: Nothing.

Negativ: The reservation sent me to a location that was not open. The parking lot had a locked gate and there was a real estate sign in front. Infuriating.