Mietwagen in Salt Lake City

Don't rent from them if you're local!

Positiv: Car was clean and comfortable.

Negativ: Charged me an extra 20 bucks a day for unlimited miles because I was "local". That was not advertised. Probably some garbage in the "small print".

Positiv: Drop off was easy

Negativ: Upon pickup staff was rude and even though I reserved and paid for one thing was told that I could not have that unless I paid more because I wasn’t from out of town. There should be additional questions when booking so that you are aware of the price diu long upon pickup and so you’re not thinking the price you paid at reservation was it when it wasn’t. I will never rent from Advantage again.

Positiv: Returning the car was fast

Negativ: The car had mechanical issues upon pick up (I was only renting for a few hours) and it was very difficult to get it resolved. The advantage staff and roadside assistance were little help.

Positiv: The manager did make corrections to fix the problems and was very kind.

Negativ: The car was very dirty at pickup outside. Full of scratches and a cigarette burn hole in the seat. They charged an upgrade charge without permission and a fuel charge w/o permission. As mentioned previously the manager did fix it but when on vacation I don't expect to have to deal with deception

Negativ: The Salt Lake City airport closed early without contacting me or giving me any kind of notice and so I was at the airport frantically trying to figure out transportation. The corporate staff was unapologetic and unhelpful in resolving the issue. I picked up the car the next day. Staff were very rude

Positiv: The drop-off was simple. Getting the car was difficult. Agent used an opt-out method for additional options, ie do you want the limited insurance or full insurance coverage. After watching the Salt Lake City news, I agree with the complaints against Advantage Rental Car.

Negativ: Be clearer when offering options. I would up with the Fuel option even though I never take the option and return the car with a full tank of gas. Fortunately, the returning agent credited the option when she saw the full tank of gas.