Mietwagen in Salt Lake City

Negativ: I never received a car. I was forced to take a Lyft to Park City and was told that there was noncustomer service # or name of a manager. They would nit refund my money. Awful experience as mybwufe is 8 months pregnant and we needed the car at 10pm. THE WORST EXPERIENCE

Positiv: Staff was terrible. I was not provided a vehicle. They claimed my reservation had been canceled.

Negativ: Rental company refused to provide me a car. As a result I had to rush around salt lake city Airport trying to get another vehicle. This resulted in my vacation costing an additional $285 for a rental car expense. When I attempted to get a favorable resolution nobody was able to provide a positive result. Thanks for ruining my trip.

Positiv: The price was the lowest.

Negativ: The check in was horrible. The wait was over an hour. There was no social distancing in the shuttle or office. We had a large amount of people packed in in the office with no distancing and about 90 degrees. I reserved about 6 weeks early, but the didn't have the car I ordered. That was the main reason I booked with them, wanted to try a hybrid. Bait & switch. The car I got was horrible. It was filthy. Once the sun hit the windshield, I couldn't see due to interior film and exterior bugs. Had to wash it myself. The front wheels were out of balance. At 68 - 75 mph, it vibrated badly. Would have returned it if I hadn't been an hour on the road. No other sites to return it on the way. Drop off was also a joke. No one there to receive the car. Had to track down a person to check it in. I told them when I got the car that the mileage was wrong. It was almost 14k instead of the 3k on the paperwork. Probably why the front tires were out of balance, no maintenance done. Other customers had similar experiences. Not worth the savings.

Positiv: The rental building was disgusting and filthy. The line was long with two people working and never moved from the moment I arrived. They were telling people they didn’t have the type of car they reserved. I finally got mad and left - went BACK to the airport and rented from another car company for 2x the amount.

Negativ: I would have never booked from this company if I knew how horrible they were. You should not associate yourself with them.

Positiv: This was a disaster. Shuttle took forever. No cars available after waiting in line over an hour. No COVID protocols in place, with people packed inside and employees not wearing masks.

Negativ: This was a disaster. Shuttle took forever. No cars available after waiting in line over an hour. No COVID protocols in place, with people packed inside and employees not wearing masks.

Positiv: Nothing

Negativ: The car we booked wasn’t available on the day even though we booked weeks in advance. We were forced into paying for an upgrade since the only other car available in our price range had an engine light on (even though the start still tried to push this on us). The manager & employee argued right in front of us the entire duration of our transaction and finally after paying up, we got our car. Engine light came on after day 1 and there was definitely an issue with it. When going below 30mpj the car would rattle consistently. There was also over 65000 miles already on the engine. Would never use fox rental again