Mietwagen in Waterloo

rude staff

Positiv: car is ok. nothing special

Negativ: rude, arrogant staff

Okay

Positiv: They have fun cars. You don't see turbocharged cars too often at other agencies.

Negativ: They just hand you the keys, no car walk around with the customer is done. On returning the car I walked into the office and very audibly said good afternoon directly to the face of the customer service gentleman who was busy typing he didnt return the greeting plus took close to a minute to acknowledge me. At other agencies I would have immediately recieved an acknowledgement. Customer service and manners are a big deal for me. The exterior and interior of the office are also badly in need of some sprucing up. The car was also pricey compared to other rental agencies in the area.

Das Personal war unfreundlich

Positiv: Auto ist okay, nichts Besonderes

Negativ: unfreundlich, arrogantes Personal

Under 25 drivers steer clear

Positiv: Kayak made it seem easy, and booking was fast. I like that I didn't have to pay upfront.

Negativ: I wasn't able to rent a car at all because Kayak all the small print and so I didn't show up to the dealership with the proper paperwork for under 25 driver. The person st enterprise was very kind but couldn't rent me a car so I went elsewhere. I won't be using kayak again for a while.

expensive with car problems

Negativ: was 800 km from home. car ran fine for 95% of the time. drove to the grocery store in the city i was visiting and then the car wouldn't start. ended up having to pay $70 for them to bring a new car to me. the bill was already at $290, so i had a total of $360 for a 4 day trip. not sure if this was standard in the business to charge extra for problems that the customer didn't cause. i think my car rental days are over.