Hotels in Şişli - Istanbul

Positiv:: the view from the restaurant. The kitchen staff of the restaurant Atelie Real food is excellente, creative and thorough. I must emphasize the work of Hikmet in the service, with total attention his work realy look for the customer satisfaction

Negativ:: Spa therapists and the bathroom structure needs to be revised, replace the air driers

Positiv:: Value for money!!!!

Negativ:: Nothing

Positiv:: The rooms are very comfortable and the staff friendly and attentive. The Executive Club was an extra extravagance to which we treated ourselves but as we have stayed here before, we were aware it was a lovely indulgence. The Head Concierge of the Executice Club , Serkan, was especially helpful.

Negativ:: Our main reason for returning to this hotel was the beautiful rooftop pool. When we arrived we discovered it was closed as was being refurbished and was due to reopen just after we left. It was a major disappointment. We had saved for some time to go on this trip and were looking forward to relaxing on the beautiful sun deck. The hotel had made arrangements with another hotel to allow guests to use their pool and were including transportation. However, we wanted to be able to go to pool when convenient and be able to pop back to room when we chose. We therefore had to spend our days wandering around the locale or visiting shopping malls. We were staying in a room on the Executive Club Level as we had done previously. Although an Executive Club guest enjoys exceptional free facilities and their own Concierge , there were very few other guests using their services (which were all included in room price) and so the atmosphere was missing and we felt a little obtrusive. For example, when we went for a light lunch or afternoon tea we were usually outnumbered by the staff. Obviously this is not the fault of the hotel - the Head Concierge, Serkan, and his assistants could not have been more helpful. Perhaps we were there at a particularly quiet time in Istanbul. The only other minor inconvenience was the TV kept losing connection on some channels and there was less choice than on previous occasions. This is not an inexpensive hotel. I would really like to return to experience the holiday we had been looking forward to for the last few months but I fear the cost would be prohibitive.

Positiv:: Everything. Exceptional 5* Service. Amazing hotel, staff and service standards. Reminds me of the quality of service received at the Savoy in London last year. The Ritz Carlton understands the concept of service excellence.

Negativ:: No complaints

Positiv:: Amazing staff and service !!

Negativ:: Nothing

Positiv:: Sehr schön hotel wir kommen wieder

Negativ:: Preis

Positiv:: Everything was excellent

Positiv:: Everything

Negativ:: None

Positiv:: Mega frühstück

Positiv:: Been at Ritz Carlton hotels before and that's why I opted for this one. People very helpful.

Negativ:: Content with situation. No improvement required.

Positiv:: Staff was wonderful, specifically Adem for housekeeping as well as a young man and young lady (unfortunately did not get their names) during breakfast/dinner. Staff showed the utmost respect for customers.

Negativ:: Could improve lighting in rooms, the distance from the majn city was both a pro and a con

Positiv:: Great location and views

Positiv:: good location in the center near by every thing you need and good for walking for every were and they have nice and big room and good service in all over

Positiv:: Location, good sized room, value for money

Negativ:: Good but humble breakfast buffet, no restaurant

Positiv:: Ein ruhiges Hotel in absoluter top Lage Vom Empfang bis Abflug alles perfekt und sehr exclusive Zimmer . Hervorzuheben ist das Personal in aller Freundlichkeit und Hilfsbereitschaft.

Positiv:: The breakfast is very good. The service staff is very helpful specially Ahmet and Selin ....all the time smiling and ready to get you what you want. They are lovely 2 ...

Negativ:: The Ac in the room wasn't working correctly

Positiv:: Front desk employees. Quick check in. Clean. Close to everything

Positiv:: The breakfast is just okay

Negativ:: Nothing

Positiv:: Breakfast buffet was excellent with many healthy choices.

Negativ:: None

Positiv:: Great facility. Terrific personnel.

Positiv:: Location,cosy and quiet room , employees are fast, ready always to help , made my stay comfortable

Negativ:: Some towels are worn out need to be changed

Positiv:: Sehr sauber und schön, das Personal spricht jeden Gast mit Namen an, kleine Details machen es aus! Perfektes Erlebnis, Top Lage und super Mitarbeiter - Bravo!

Negativ:: Die Administration von Kreditkarten.. ich habe den Urlaub mit meiner alten Kreditkarte gebucht (welche ich nicht mehr hatte). Nun wollte das Hotel einen Beweis, dass die Kreditkarte mit gehört, andernfalls müsse ich den Betrag nochmals mit der neuen Karte begleichen. Wir konnten das Thema aber erledigen.

Positiv:: Everything was very good

Positiv:: Location and staff

Negativ:: nothing

Positiv:: QUITNESS COMFORT ROOM SPACE EXCELLENT BREKFAST TV CHANNAL

Negativ:: Services 1-(I spend 45 mints to got my bags when arrived after chk-in) 2-(I call 6 times to got extra bedsheet/waiting time 35 mints) 3-SAD face when facing you(no smile)

Positiv:: Location , modern rooms , very safe , Gym , food , outdoor smoking area

Negativ:: The concierge , Pool facilities , housekeeping should take care for the details

Positiv:: I like the decoration of the hotel and cleanliness the housekeeping also good

Negativ:: The location and the check in was slow

Positiv:: The location and the veiw.

Negativ:: The shower smells bad where the water enters on the ground. When I order taxi, the get lost because the main gate is not visible so the drivers have to call and i get stuck because I dont speak Turkish very well. Therefore I have to seek assistance from the concierge or bell boys.

Positiv:: The rooms are beautiful so spacious and clean. The views are sensational. The staff is lovely friendly super helpful. We stayed here three times in 3 weeks. First time was a standard room and the second two times was a suite we upgraded to. The staff really made the stay so much better they’re always smiling so kind and helpful and they didn’t mind the noise and chaos my two boys would make, instead they would play with them and engage with them. Just such a lovely place to stay and money wise it is very very well priced for everything they offer. The spa and hairdresser on level S was also so lovely and clean and staff there were also friendly. Will definitely be coming back here.

Negativ:: Nothing.

Positiv:: I like there SAP service, hotel location is good, there is Starbucks and Mado Cafe near the hotel 10 min walking or less

Negativ:: The air conditioning was hot especially at night time, and we asked them many times to fixed it and they did but still it was difficult to sleep at night with hot temperature, also we asked them to empty the room fridge from alcohol items but they said it will cost us 10 euro

Positiv:: Dass ganze Hotel

Negativ:: Die klimaanlage in einem Zimmer war direkt auf den kopf gerichtete. Haben dann Zimmer gewechselt.

Positiv:: The view, the room, the restaurant on the 5th floor. The staff was very helpful.

Negativ:: The pool was always crowded, I think it’s because they accept also people from the outside, not only hotel guests. As a guest of the hotel you should always have priority.

Positiv:: Nice sight from skyline room

Negativ:: Nothing

Positiv:: Bed very comfy, bathroom spacious Gold d lounge was nice cause it has a balcony and very nice view

Negativ:: Traffic noise although I was on the 34 floor

Positiv:: Der Umgang des Personals mit seine Gästen und der Infinity Pool

Positiv:: Alles war super ! Könnte etwas günstiger sein dann würde ich öfters da buchen und auch mehrere Tage

Negativ:: Es gab nichts zu bemängeln

Positiv:: very good location . Celanese I like the Executive Lounge . I recommend this hotel to those who want to live in downtown of Istanbul.

Negativ:: The chance of get responses from the reception is 1 out 10 ! The need to fix the ITEM in the lobby , because it’s just work on Turkish language! ( English option is not available)

Positiv:: Excellent breakfast

Negativ:: Taxis coordination

Positiv:: Rooms are spacious and excellent for large family like us. 2 adults and 2 kids

Positiv:: Alles war super, vom Empfang bis zur Abreise. Das Personal sehr sehr zuvorkommend. Die Zimmer riesig, sauber und gut isoliert.

Negativ:: Einzig was ich zu bemängeln hatte, im 3er Zimmer war ein Doppelbett und ein Zustellbett. Für eine erwachsene Person ist das Zustellbett relativ klein. Ein grösseres wäre viel bequemer.

Positiv:: The hotel decorations are great

Negativ:: The attitude of the staff is the worst. They need to learn some manners especially when it comes to dealing with gusts.

Positiv:: very nice hotel and location

Positiv:: Es war eigentlich alles ideal Außer einer Sache

Negativ:: Du Duschkabine war nicht dicht So stand das halbe Bad immer unter Wasser Ich habe es 2 mal an der Rezeption gemeldet Aber es wurde nicht gerichtet

Positiv:: Der Service, die freundliche Art, das Frühstück, das Zimmer, halt das Gesamtpaket...

Positiv:: Great people at the reception especially Saladeldin and Cadas very helpful. Security Mohammed is also great

Negativ:: Nothing

Positiv:: I like the compliments which came with the room, the bed TVs was great.

Negativ:: The room itself especially the bathroom could be more spacious for an Executive room such as that one.

Negativ:: Breakfast is very very boring Staff allowed a person who said they exchanged money with the wrong amount to come to the lobby and call me directly even after I said he is hassling me. The person was correct but I told their company that I will transfer after I review the footage. Instead the person came to my hotel and waited there even after I told staff to get him out

Positiv:: Room size,location,staff

Negativ:: Nothing

Positiv:: Alles war Klasse. Personal, Gepäckaufbewahrung, Zimmer, Sauberkeit. Fitnessraum

Positiv:: Lage, Service, Landschaft, Gastfreundschaft, Fitnessraum, Zimmer, Essen

Positiv:: Very nice plaza shape

Negativ:: Will designed

Positiv:: It was a great fun

Negativ:: Everything staff Room

Positiv:: The room and bathroom size.

Negativ:: Staff and services! You simply don’t feel welcome! Room are old fashioned furniture! I tried calling the concierge for restaurant information and called several times with no answer, when they finally answered the answers were not informative..seems least bothered to help.. I tried calling for extra pillow it took more than 40 minutes to arrive!! The room furniture and interior are very old, doesn’t reflect a 5 star hotel..I tried many 5 stars hotels in Istanbul but this was the worst!

Positiv:: The location and the convenience

Negativ:: The communication was at times difficult

Positiv:: i liked the breakfast it test nice but it was limited and the rooms are clean . the concierge guy was helpful and he exceeded my expectations for what we are looking for.

Negativ:: when i was booking online i asked for quite rooms and upper floors .. and got confirmed for my requested by email but once we arrived there they said there is only in the 1st floor of rooms plus there is a lot of kids playing in The corridors . the reception its too small and crowded.

Positiv:: Very nice, comfortable, 5 stars

Negativ:: Parking system

Positiv:: The staff and especially Murathan from the pool was very polite and very helpful,he did great job.we also like the location,very close to Taksim square

Negativ:: The sisha

Positiv:: everything is perfect great stuff very helpfull

Negativ:: nothing

Positiv:: Deceptive pictures on booking.com. Offering a type of room with view but in reality is not. Staff promised to relocate, it never happened. Pool full with children all times. Not for young couples. The hotel is nice otherwise. Staff is friendly. Rooms are clean.

Positiv:: Location

Negativ:: Breakfast food range and arrangements

Positiv:: Sehr zentrale Lage, immer sehr freundliches Personal. Komme immer wieder gerne hierhin.

Positiv:: Staff, Special thanks to concierge team (Mehmet) who was always trying to provide the best deal

Negativ:: Hotel is a bit old , Need some freshness