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Positiv: On time and smooth boarding and deplaning. Fine for a budget airline
Negativ: disorganized and not on time
Negativ: everything but the price
Positiv: Getting off the plane
Negativ: Not being delayed and also proper updates when delayed
Negativ: The flight got delay almost 1 hour we were never informed also they changed the gate at last minute and we ended flying a in plane that had Different company name
Negativ: We carried our bags on from SGN to Da Lat. on the way back counter agent made us check them and charged us.
Seats are way to close together. Very cramped. Overall below average experience.
Positiv: Profesional crew. Aircraft not clean when boarding trash in the packets all three seats . Bag handlers loaded inna way that my bag was wet from one of the coolers containing food.
Negativ: Delay and organization
Negativ: Leaving on time
Negativ: The airline has a 7 kilo limit for carryon luggage and clearly almost everyone was above the limit. The charged me 30.00 for checkin luggage on a 40 liter backpack and didn’t charge other people who confirmed for me they were over the limit. They didn’t weigh second bags and I was clearly targeted.
Positiv: Very quick flight. Seats were comfortable for my oversized western body type, which I appreciated.
Negativ: Delayed flight. Buses to airplane I know are a reality, but it is still cumbersome. Lack of direction when disembarking from bus to board either from or back of pane. We were pretty much in the middle, so when we tried to enter from the front, we were directed to the back, which meant we were the la
Negativ: My flight was changed 2 times on the way over and once on the way back. The airline service overall was very disappointing. I will not fly on this airline again.
Positiv: The only thing to like about the flight was that it landed safely.
Negativ: Everything. Flight boarded 30 minutes late, took off 45 minutes late, seats were cramped and uncomfortable, some with seat backs that wouldn’t go upright. No complimentary snacks or drinks. Flight attendants fell asleep during landing. Never again.
Positiv: Comfortable seats. Lots of spare seats.
Negativ: Very loud plane. Almost unbearably loud. Food options were very limited and could not use a credit card to buy.
Negativ: Flight delayed over an hour, no announcements, no gate agent even around. Actual reported time was wrong, we left way after. Crew must be new, head stewardess was very rude. I’m a frequent flier, I know the drill, somethings are beyond their control but this was way beyond. Done with jetstar
Negativ: The cabin temperature was very high and uncomfortable
Positiv: Beim Check inn hat man uns Plätze angeboten in der 1vreihe, war super
Positiv: Seat was okay
Negativ: Better boarding process
Positiv: Easy check in
Negativ: Packed in liked sardines on discount airlines.
Positiv: On time
Negativ: Bus service
Positiv: Very noisy plane A320, and my ears haven't been this painful while flying before
Negativ: A320 very loud plane
JetStar Da Nang - SGN
Positiv: Everything’s perfect!!!
Positiv: Great quick flight Jetstar Pacific was fantastic
Positiv: Nichts zu monieren. Flug war pünktlich, CheckIn war unkompliziert, Personal war durchweg freundlich.
Clean and comfortable
Positiv: Easy check in, simple no frills flight
Negativ: Bag fees for checking bag
Worst airline you can choose from
Positiv: I only enjoyed the checking in part. It was flawless and corodinated. Staff at the counters were nice
Negativ: The plane was old, the seats were not working, you can feel the person behind you knees digging into your seat, no water or food offered, bathroom was dirty
Positiv: Flight was quick and comfortable
Negativ: Flight was delayed
No frills flight to Hanoi
Positiv: Convenient and inexpensive flight to Hanoi from HongKong
Negativ: Watch the size and weight of your carry on as they will charge you to check the bag. The overhead bins are smaller than larger planes. No food, drinks or entertainment. No frills but got me there.
Negativ: 3 hours late due to mechanical issue
Negativ: No safety procedures. Service is terrible.
Positiv: Flight was fine.
Negativ: Not easy to check in online.
Positiv: One hour delay.....love it
Negativ: Too much food...I couldn't eat any....
Amazing customer service and care
Positiv: This trip had all the signs of a nightmare. What was a two hour layover became less by leaving over an hour late, but Jetstar stepped up. They rushed me and two other passengers from the plane to the exit of the domestic terminal and then on a wild dash to the international terminal, where the gate was closed. They got hold of the reps at the gate and then rushed us through immigration with tickets they brought us, through security, and a mad dash to the gate. From exiting the first plane, change terminal, through immigration and security and onto the plane in roughly 30min at a mad dash being escorted. Truly amazing service.
Generally good. Should improve on customer data protection though
Positiv: Ability to purchase seat location and baggage. Process was very easy. Well done!
Negativ: My number was given to local transportation company at destination airport without my consent. They gave wrong information (there would be no other taxi available at airport) to convince us to use their service. Really annoying.
Positiv: Crew was friendly.
Negativ: Being crammed into buses. Crew doing nothing about rude passengers and allowing a passenger to stand during landing.
Positiv: Crew very polite and effective. Instructions and announcements in clear English as well as Vietnamese. Ave María piano músicas soundtrack when boarding and disembarking.
Negativ: Forty minute delay, boarding via busses and stairway (vs jetway), snacks/ drinks advertised but not offered to everyone.
HCM to SIN BL655 is on time. nothing fuzzy. overall is OK
Positiv: I like the 7:10am early flight. Hope they have like 5am flight :)
Negativ: jetstar website says that check-in counter will open 3 hrs before departure. But is not, it will open 2hrs before and really no more time to get lounge inside airport.
Positiv: Seat comfort, Crew attitude.
Negativ: Turbulant flight with seat belt sign switched off. Other aspects you cannot complain. You get what you paid for.
Positiv: Very friendly emoyees on the ground as well as the crew.
Negativ: There was nothing I didn't like
Positiv: I brought with me carry on luggage and a laptop bag. On the way from Hanoi to Danang no one said anything - they weren't even weighed.
On the way back I was told that not only would I have to check the bag - I would also have to pay 360,000 VND extra.
This is not made clear during booking. I won't be flying this airline again.
Positiv: All great
Flights always run late. Website poor.
Positiv: We made it without crashing. Cheap price.
Negativ: All 3 flights domestic were delayed. Very poor website. Would not allow us to send electronic boarding passes to Email OR SMS despite multiple attempts by everyone in our group. This slowed us down a lot getting thru 3 airports in Vietnam.
Better than expected
Positiv: Comfortable seats and easy check-in process
Negativ: The longest most unnecessary announcemnets at end of flight, and why play Old Lang syne everytime? Its ill-placed and depressing. Out of there hands but seem viets airport corporation dont like Jetstar very much as theyre gate is always furthest and always have to be bussed to and from terminals - where you're packed like sardines, no additional bus coming for you if one is overfull.
Negativ: They changed the time of the flight without notifying us beforehand.
Negativ: 3 hour delay. No real explaination or accommodations. We will not choose this airline in the future.
Positiv: Good flight.. on Time. no problems
Positiv: Got an exit row seat with extra room. Flight was delayed for over 90 minutes but it was nice of jetstar to send me an email notification so that I did not go to the airport way too early.
Negativ: Flight was delayed for over 90 minutes. The pilot was not very well skilled. Very bumpy ride which seem d to be do to pilot error and not turbulence.
The cost of low cost
Negativ: Seats are perhaps the worst in the business. About 30% less leg room than a normal flight, vertical seat position with no ability to recline. Very dirty plane. More like a cheap city bus than a flight.
Negativ: The lady checking us in had a poor attitude. Not totally rude but very unwelcoming. The boarding was very slow. We had to wait with everyone piled in a staircase 10 minutes for a bus
Basic value airline
Positiv: On time departure. Check in was expeditious. Value flight and as a result expectations were low, but were exceeded considering the type of service offered.
Negativ: No drink or food service.
Helpful check in staff
Positiv: We forgot our passports in the room of the hotel where we stayed. The woman at the check in counter contacted the hotel and arranged for our passports to be delivered to the airport. We were able to make our flight. We are truly thankful to Jetstar Pacific and their helpful staff.
First flight not even offered water.
Negativ: We were in economy and carts went by us, but we were never offered anything , even water to drink.
Positiv: Have been charched for my luggage 35US $ without let me know about this option in advance when bought tickets
Great flight. On time for 5:20am flight
Positiv: I like the morning flight, arrived on time too.
Negativ: None for this flight
Never had to pay for my carry on
Negativ: Horrible staff never had to pay for my carry on before!!! Dirty plane will never fly with this airline again !!! Ever!
Negativ: Well I book my flight and paid and after arriving at the airport found out that we just had no tickets. Being in another country no one could understand us after hours of tears and trying to get a flight we learned our only option was to rent a car and drive the 8 hours to our destination. AGAIN being in another country we were not experienced drivers here and got into a car accident. We now have to leave our trip four weeks early
Huge delays with little to no communication from Jetstar
Negativ: Delayed from 545-9:30pm with no communication from airline. If it wasn't for the fact I belong to the tripit service I would have turned up at the airport at 4:45pm for 5:45pm flight. I knew it was delayed until 8:10, thanks to tripit. Then it continued to be delayed u til 9:30pm.
Cheap and easy - you get what you pay for.
Positiv: Crew were lovely and check in was easy. Good price for the flight:
Negativ: Seats were broken (couldn't recline if you wanted, tray table taped up) only accepted cash for drinks/food but to be fair none of this is a big deal