Hotels in New Town - Key West

Negativ:: Gebühren

Positiv:: Wunderschönes Resort mit unglaublichen Gärten mit vier Pools. Angemessener Preis. Das Personal war sehr freundlich. Ich wünschte, ich hätte hier länger bleiben können!

Positiv:: Schönes, großes, ruhiges Zimmer, kostenlose Parkmöglichkeiten

Negativ:: direkt am Strand, aber man kann nicht im Wasser schwimmen.

Positiv:: Alles

Positiv:: Stadthaus Stil Hotelzimmer mit Veranden und Balkone. 4 Pools. Shuttlebusse zum Strand. Neben Walgreens.

Negativ:: Späte Check-in-Zeit.

Positiv:: Sehr gutes Preis-/Leistungsverhältnis.

Negativ:: Das Essen war ein wenig teuer und ließ ein wenig zu wünschen übrig.

Positiv:: Sehr nett und schön

Positiv:: Tolle Anlage. Viel Platz in den Villas. Klasse Pools.

Negativ:: Die Lage direkte Lage am viel befahrenen Roosevelt Bvd Nth. Kein echter Strand

Positiv:: Cleanliness, friendly staff, ocean view, big room, comfy beds and cold a/c definitely a must!

Negativ:: No beach access.

Positiv:: I loved having the opportunity to sit on our balcony and drink coffee. It was very much needed

Positiv:: this was a great trip for my husband and 2 teenage daughters. We had great food, incredible service at the pool, restaurant, bar, concierge and front desk.

Positiv:: Beautiful property, excellent staff. Location is good for tourists, who want to explore the town. Lyft to Douval St. is like 15 USD. You can also use free shuttle.

Negativ:: Beaches aren’t at walking distance.

Positiv:: Excellent hotel, friendly staff, clean (as it should be). I would come back again.

Negativ:: Would be nice to have a self-parking on premises option, instead of the "mandatory" valet.

Positiv:: Everything except room service.

Negativ:: The Resort was very nice and everything that I had hoped for. Most of the resort staff that we came in contact with were great (valet, concierge, some in the front desk, pool waiter staff) were all great. I am extremely disappointed with room service and upset that I wasted time and energy thinking about them during my vacation. At checkout the person that checked me out asked about my experience and when I started to mentioning my concerns she did not let me finish my thought and she told me exactly what I had in mind before I even said anything . Then she started looking at the ceiling and everywhere else except at me to get me out as soon as possible even though it was 6:30 AM and no one else was there so offered what I felt was an insincere apology. As far as ROOM SERIVCE after the first night we were serviced between 4:30 pm and 6:00 pm not exactly sure on timing but everything was fine. On the second day room service was in at about the same time but it was done very sloppy and poor. The bed was done sloppy, towels were picked up from the floor and replaced with one large towel in the master bath (had to get more towels from the pool area), we were out of Kleene and they were not replaced, there was garbage throughout the floor and it was not vacuumed or at least picked up, living room table was not wiped cleaned all dirty cups were left on the table with no replacements or dishwashing soap so we can wash them on our own. That second afternoon I assumed that room service was probably short staffed and probably ran out of time and they rushed out so I gave them a pass and dealt with it. After the third night no one ever showed up for room service so we had to go out and purchase some soap to wash some cups. We now had garbage pilled because we had no garbage bags. I was very unhappy because this was supposed to be a luxury resort that WAS NOT CHEAP so we should have had better service or if the hotel is not fully staffed we should have been pre warne

Positiv:: Super schöne Anlage - alles da, um entspannt durch den Tag zu chillen.

Negativ:: Der Shuttle zum Strand wird angepriesen - das war ein super Flop!! Handtuch und Liegen kostenfrei, aber 15$ für den Schirm. Am Strand hat es so sehr gestunken, dass wir lieber zurück gelaufen sind als 2 h auf den nächsten Shuttle zu warten. Ins Wasser gehen war unmöglich.

Positiv:: The Ressort is super nice. Pool area nice....rooms are spacious and nice.... nothing to complain about.

Negativ:: But... the only one Restaurant at the Ressort is closing the kitchen at 9 pm and you don’t have any chance to get food there... even not a small bite. After the kitchen is closed at 9pm the bar is still open to 10 pm.... but the staff is frequently offering the check to you. We felt like they want to „kick us out“ as they are seeing a risk to finish their shift „in time“. I mean Key West and it’s Ressorts are made for vacation..... for that purpose the restaurant and bar closes too early. Everywhere on the globe at any Ressort you can order food up to 10 or 11 pm (at least bar food/small bites).

Positiv:: Everything excellent holiday resort! Loved it.

Negativ:: All was fantastic

Positiv:: Sehr geschmackvolle Anlage mit Liebe zum Detail. Sehr viele hilfreiche Geister haben sie um das Wohl des Gastes gekümmert.

Positiv:: Very clean, staff was extremely helpful and friendly. Great shower, towels, & toiletries. Places themselves were very cute and modern.

Negativ:: Fridge was too small to store even leftovers. One tiny garbage can in entire room. Parking was cumbersome and expensive only being able to access car by valet. Just felt like there were constant charges at every turn. We didn't think the resort fee was necessary. The things I imagine it included should have been part of the charge for the room.

Positiv:: schattig mit überall Palmen.

Positiv:: Mein Aufenthalt hier wirklich genießen

Positiv:: Ausstattung

Negativ:: N/A

Positiv:: Liebte die Anlage und das Personal.

Negativ:: Weit von Duval ... obwohl relativ kurze 10 Minuten Fahrt entfernt.

Positiv:: Great place to stay. Clean and comfortable.

Positiv:: We arrived earlier and the gave us an available room immediately!! One free drink per night, was really good for budget!! The room is comfortable and spacious!!

Negativ:: Nothing it was perfect

Positiv:: Gute örtliche Anbindung an den Highway, trotzdem ganz ruhig, eine Oase während der Sightseeing-Touren, sehr guter Shuttle-Service

Negativ:: Leider fehlt eine Innenbar an der man einen abendlichen Absacker trinken kann

Positiv:: Loved the breakfast, and the coffee was great so hot and you also had the best creamers!! Staff was great! Kids loved the free smoothies by the the pool!! The the roosters were too funny!

Negativ:: The wait for the shuttle in the very hot sun! But it was mini lobster season, so maybe that’s why the big wait, maybe a shelter or something with a cover would be helpful especially at Mallory Square.

Positiv:: beds

Negativ:: breakfast was not good. The coffee, omelets and others were not hot, I saw delay cleaning tables, a few fruits, no bananas.

Positiv:: Very Clean and nice comfortable bed!!

Negativ:: A little far from downtown

Positiv:: Tasty - good variety

Negativ:: Turkey sausage was not good.

Positiv:: Pool was good.

Negativ:: Rooms could be modernised. A bit like a chalets. Clean and comfortable though.

Positiv:: All the amenities provided.

Negativ:: The side walk was under construction and resulted in having a long walk.

Positiv:: Very laid back

Negativ:: Hot tub would have been nice and better breakfast

Positiv:: The hotel was great. I was so happy because the day I checked out I left my phone in the room when I came back to get the house keeping woman had taken it to the office she walked me to the office to make sure I got it. I was so happy she could have easily said she hadn't seen it.

Positiv:: Very convenient to have 2 bedroom 2 bath suite for 2 families for the price of $277 per night. The pool is opened till 10pm which is perfect.

Negativ:: It might be a little loud since the airport 5 min away. There is no place to have breakfast at the hotel.

Positiv:: wunderschön, sauber. super Personal

Positiv:: Hotel ist renoviert worden seit meinem letzten Besuch. Sehr zufrieden mit dem neuen Look und Annehmlichkeiten. Das Personal war auch sehr hilfsbereit.

Positiv:: Sauberes, modernes Hotel, aufmerksames Personal

Negativ:: Kein Restaurant vor Ort

Positiv:: Pool was amazing! Our view was amazing! Staff was friendly and helpful and we loved it! Would definitely stay again!

Positiv:: EVERYTHING

Negativ:: No

Positiv:: Front desk was very kind and a pleasure to speak with, texting service for personal needs was awesome.

Negativ:: Housekeeping personell were not too friendly, shower ceiling had mold/mildew, shower handle was loose. Drinks were lacking alcohol at the pool bar.

Negativ:: I would not recommend this hotel , when we’re checking in people at front desk does not give to you all information about the hotel where to go for all the activity’s we had to find out ourselves, they don’t give to you fresh towels or make the beds, swimming pool is very small, most of all the elevator was outside no air conditions , also this elevator moves s............o slow with no air conditioner in, you sweat your butt off. We will not go back or recommend

Positiv:: Excellent location with beautiful bay views. The free shuttle service to Old Key West was exceptional. Did not move my car for two days. Will definitely return for another stay.

Positiv:: Nice hotel and room overlooked the pool. Free shuttle service to Mallory Square was nice but wish it would have run till midnight.

Negativ:: We arrived earlier than expected, about 3 and 1/2 hours. We were told that the room was ready but there would be an extra charge of $50. to check us in then. I understand they would have people coming early always but if the room is ready why not.

Positiv:: Ron and Chris were the best! Rooms were clean. Comfortable bed and clean. great view

Negativ:: None

Positiv:: Where was the food. Did not see a restaurant

Negativ:: No towel bars

Positiv:: Location

Negativ:: Pool was so full of bugs we couldn’t swim. Sofa bed mattress was horrible, springs poking you in the back! Ceiling was filthy. Staff did not help with baggage at all. Very disappointed. Also a $100 deposit was required at checkin that I wasn’t aware of. I wouldn’t stay there again.

Positiv:: The rooms were so small, staff not very nice. Would not recommend this hotel .

Negativ:: Too expensive for the size of the room.

Positiv:: Beautiful room, pool, and view. Bar and food great. Shuttle every half hour.

Negativ:: Loved everything!

Positiv:: Location . Nice pool to rear of the hotel.

Negativ:: Das Cabanas schien ein wenig zu müssen. Angefangen zu sehen etwas abgenutzt.

Positiv:: Freundlicher Service, saubere Zimmer, schöner Pool.Shuttle zum Flughafen

Negativ:: Ich hatte keinen Balkon

Positiv:: Poolbereich, Zimmer, sauber.

Positiv:: Die Betten sind sehr bequem. Das Essen vom Zimmerservice war toll.

Negativ:: im Erdgeschoss. nicht nutzen konnten.

Positiv:: The room was very clean. The breakfast was ok . The beds were comfortable.

Negativ:: To use a laptop, there's no desk. It isn't very well lit. The AC is very loud at night and I couldn't sleep.

Positiv:: It was in the heart of everything in walking distance. Our concierge was great in recommending activities. The hotel complimentary shuttle took us every where and returns every 20 minutes. In addition unlimited baked cookies complimentary during your stay

Negativ:: The iguanas on the property, but they are all over the keys

Positiv:: Dog friendly location and all staff friendly with all dogs.

Negativ:: Pool extremely dirty even after staff cleaned it.

Negativ:: The pool is a mess. Not clean ...in very poor condition. Decorative borders Were cracked missing and the corners and overall pool bottom was dirty. Part of why we wanted to stay there was because of the pool. Not a nice pool.

Positiv:: I liked all but the check in.

Negativ:: We arrived at 11am and waited until 3:40pm to get into our room. First they told us that they would call before 3pm. We went to the desk and were told another 15 minutes. Then wait please. They bought us 2 drinks at the bar. I thought that as Hilton Honors members we would have gotten better treatment for a pool view room reserved way in advance of the visit.

Positiv:: The shuttle

Negativ:: NO SMOKING needs to be enforced!

Positiv:: Staff and concierge

Negativ:: No towels at the pool. They ran out.

Positiv:: I tell you the staff there was awesome and willing to help with anything you asked!! They made us feel at home and welcomed and we had the best time there!!! That's me so much to all of you there!!!

Negativ:: Bigger bathtub

Positiv:: Good

Positiv:: Great location, excellent service

Positiv:: Loved the shuttle to downtown. The pool was also a nice, relaxing break. The room was clean and smelled nice. They also allow dogs/pets, so seeing them around made it feel like home.

Negativ:: Unfortunately the bathroom toilet was broken and the water pressure in the shower wasn't great.

Positiv:: Concierge was awesome! All staff were great! Way helpful.

Negativ:: Pool towels could have been available more quickly. Ran out quickly.