Hotels in Cotai - Macau

Positiv:: The room is really comfortable and the staff always willing to help

Positiv:: Hardware is exceptional, as expected from Ritz Carlton

Positiv:: Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Positiv:: Brilliant stay. Very personalised.

Positiv:: Poor training in customer orientation

Positiv:: Well designed properly, cozy and comfortable. Very exclusive feels!

Positiv:: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Positiv:: Everything

Positiv:: Very outstanding service, over delivery which gave me and my kids lots of surprises. All the hotel staff I met are very friendly, helpful and professional. They provided help without I asking for, eg offer to take pics for my family when the staff see us holding the phone, prepare the high hair for baby when saw that a baby with us! Very considerate staff!

Positiv:: Very few hotel makes you TRULY feels welcomed. Makes you TRULY feels that they care about you and your needs. Ritz Carlton Macau can. As a repeated customer, from the moment that I steps into the lobby, the moment Ritz Carlton's signature fragrance hits my nostril, to seeing the smiles of the staffs and all the familiar faces that call you by name... it just feels like coming HOME. It's like returning home after a long journey. That sense of "belonging" is so overwhelming that you can't help but feel happy and put a big smile on your face. Sure, it cost more than most hotels in Macau, but believe me, there is just no place like it~

Positiv:: The location is great and shares access with the other nearby hotels and casinos, including the themed Venetian and Parisian. The staff were absolutely faultless and the hotel was spotlessly clean.

Positiv:: It's the staff that make the difference. A really wonderful team for whom no effort is too much. A really great hotel.

Positiv:: Everything and every staff works in the Hotel

Positiv:: Service was amazing. Butlers were friendly and helpful and ensured that we enjoyed our stay. The bar has the best drinks.

Positiv:: The room

Positiv:: We ate dinner in the hotel only restaurant, the food were generous, the staffs were nice and pleasant.

Positiv:: Butler service and especially Raymond from the concierge made our stay very comfortable. Attentive to our needs to a T. I hope they can keep up the quality and service.

Positiv:: Very comfortable bed. Very friendly and helpful staff

Positiv:: This hotel is outstanding! Great staff, fantastic service and amazing rooms. It is also in the heart of the Cotai strip so everything is in walking distance. We will definitely be back!

Positiv:: I just loved everything about the hotel

Positiv:: The staff are exceptionally friendly especially our housekeeping person, Andree Marturillas. He was very prompt and courteous.

Positiv:: Service

Positiv:: Deputy manager, concierge staff service upon request on we chat before and during the stay.

Positiv:: The room were very neat and clean. The hotel staff were very courteous and helpful. I would definitely recommend to stay here when visiting Macau city of dreams.

Positiv:: This hotel and its staff are exceptional. We booked a premier room with our two young children. We had a late check in and when we entered our room, there were fresh fruits and donuts waiting for us. With toddler slippers, towels, toothbrushes and a baby bath robe! What surprised us even more was the staff had installed bumper corners on sharp edges to prevent my children from getting hurt. This itself showed how attentive its staff are to their individual clients needs. Service has been amazing throughout, and their breakfast buffet is delicious! Lastly- we left our watch in the rooms safe and we didn’t realise until we were back in Hong Kong. I contacted staff immediately thinking it’s probably the end of it. But no, staff got back to me that they had found my watch! Not only are they prompt, their staff were very honest. They arranged for the watch to be sent back to my address in hk and I’ve received it back within 5 days in original condition! Great job Nuwa! We are so pleased with our stay at your hotel we cannot wait to be back for another staycation! Thank you thank you to all the staff there

Positiv:: Excellent hotel with ultra friendly and helpful staff. Big room n bathroom that we just didn’t have enough time to enjoy as much. Nespresso available in the room so it gives u a good start of day. It’s rebranded fr crown but it’s kept just as new. Smaller n less busy hotel as compare to Venetian n Galaxy, but this is indeed something we treasure.

Positiv:: The property is modern, comfortable and quiet. The room was spacious and clean. The staff (reception, concierge and room staff included) was all friendly and eager to help. We were very happy to stay at this hotel.

Positiv:: 1. Staffs are very helpful and truly taking guests as the first consideration. 2. Night turn down service that can be matched to the luxury hotel standard is extremely good considering the hotel’s very competitive price. When you are back you would find before bed deserts, water, lights etc ready. 3. In room breakfast can offer a rich choice s. 4. Hotel has done a magnificent work in terms of communications on main social chat tools. You can get very quick reply in such apps by consulting their online staff. 5. Location is good. Very close to the Venetians, the parisian and the Sands by less than ten minutes walk. You can stay here enjoying the peace yet keeping easy reach to other famous casinos. The hotel itself owns a casino inside the building too. 6. I will definitely choose this hotel as the only option in Macau in the future.

Positiv:: Spacious

Positiv:: Contemporary Stil; sehr gepflegtes Hotel, zuvorkommenden Personal und eine Fantastische Aussicht.

Positiv:: Service and room

Positiv:: every good

Positiv:: The hotel room is very big.

Positiv:: Everything was perfect. Location is great if your main purpose of the trip is to relax and hang out in the shopping centers/casinos/hotels, as the hotel is located inside the Cotai Central, which houses three other hotels as well as a good variety of shops and restaurants. It is also connected to the Parisian and the Venetian via skywalk, so you never have to step outside if you want to go check out other shops and food places. The hotel staff were very friendly and accommodating; they let us check in early, even though it was a few hours prior to the check-in time, and whenever we asked them questions, they tried their best to get us the right answers as soon as possible. Breakfast was amazing with a lot of options. We would love to return to Conrad Macao for our next visit to Macao.

Positiv:: I Have stayed in 3 or 4 hotels in Macau and the Conrad was by far the best. The staff were very friendly and super helpful through the whole process. The room was clean and very comfortable and we thoroughly enjoyed our stay. I would reccomend the Conrad 100%. Excellent service.

Positiv:: Sehr große Suite mit vielen Annehmlichkeiten, überaus freundliches Personal. Sehr gut auf dem Macau Strip gelegen. mehrere gute Restaurants direkt in Gehweite. Ordentliches Preis-/Leistungsverhältnis

Positiv:: Very helpful staff very good facilities and amenities at the hotel one of them is the handy phone with WiFi which we used on days out exploring macau

Positiv:: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Positiv:: The staff Kelly who can speak Korean very very well, she helped me a lot! I strongly recommend this hotel to Korean.

Positiv:: Convenient

Positiv:: The way the staff ushered us in and escorted us out after we chased out

Positiv:: Personal sehr höflich und hilfsbereit. Zimmer sehr sauber und großzügig eingerichtet.

Positiv:: Very clean and I loved the room

Positiv:: Great hospitality

Positiv:: Personal greeting on arrival before check in. Club food and service is excellent with a wide variety of options both afternoon tea and evening cocktails. Great service again from Archie. Nice to see and try other parts of the hotel whilst the club lounge is being renovated. Huge spacious and clean rooms with in room jacuzzi and steam room. Nice views of the wave pool and gardens. Very comfortable bed and japanese style bathrobes. Small Japanese touches such as the origami birds on the pillows.

Positiv:: the Hotel was great in all ways .... besides the Breakfast , i expected a better breakfast in a 5 star hotel . beside that , all was perfect .

Positiv:: Sehr nettes Personal und excellenter Service. Das Angebot im Hotel für Familen war gut. Der Schwimmbereich war extra-ordinary !!!

Positiv:: Love the swimming pool

Positiv:: We had a lovely stay at the Okura, the staff were faultlessly helpful and friendly and the room was very comfortable.

Positiv:: It was for our family holiday with kids. Simply saying, just awesome. Sharing waterpark with galaxy just 2 steps, lots of amenities at ground floor, etc. Hotel itself, very clean and well keeping. Hotel room is totally clean and beautiful. Recommend 100%!

Positiv:: Super Sauber und freundliches Personal. Japanische Toiletten mit beheizten Toilettenbrille in der Clubebene.

Positiv:: its location is excellent and free access to water park