Sheraton Montreal Airport Hotel

Not impressed

Positiv: - the front desk was very helpful - excellent location - computer & printer available - shuttle bus to airport was on time - leave your car at the hotel while travel

Negativ: - no valet parking - tiny small room - no proper door for the washroom with a broken lock - understaffed in the dining room only 2 servers and one pretty boy supervisor not much of a helper - over priced - the rooms are not sound proofed at all - needs renovation asap!

Worst night I ever spent in a hotel

Positiv: The room was so hot we checked out early and went somewhere else. We asked to be moved but they said no they would fix the air. Never fixed it. Spent all night sweating. Never going back ever!!!

Negativ: The staff was over worked and seemed t not want to be bothered with guest comaints .

2 comments

Negativ: The rooms were mediocre in terms of clean and space. Needed refurbishing - carpet looked shabby. You need to link the little store to the hotel - it was inconvenient to not be able to charge items to the room

Poor customer service

Negativ: I've stayed at many Sheraton hotels in the past, and have always left completely satisfied with what I expected from the hotel chain; top notch service. During this stay, sadly I did not receive that same service. I originally booked a room with 2 Queen size beds for 2 nights as advertised on Kayak and reconfirmed with hotel staff when I called in to update my credit information. Upon arrival, I was told that my room was not what was guaranteed and that according to their computers I booked a room with 1 King size bed. My friend and I again mentioned that it was confirmed over the phone by one of their front desk reps, no extra steps to try and find accommodations other then to take a room with one bed and a pullout couch. The manager on duty made no attempts to even check sister locations for an available room with 2 beds. She even went as far as to imply that i blame myself for not booking earlier as that weekend was Osheaga weekend in Montreal. I BOOKED A MONTH IN ADVANCE!!! We ended up having to take the room with the pull out couch and were given free parking passes for our troubles. We asked for extra pillows and blankets to be sent to the room as well. Instead we were told that there were no more extra pillows and blankets available as they were at full capacity but they would see what they could do... We were brought a measly throw to use. The next morning with people checking out, we approached the front desk and asked if it was possible to have our original booking. The front desk rep told us that they were able to accommodate us after all, all we had to do was make sure all of our belongings were packed and ready to be moved to the new room and when we get back we just had to pick up our new key card at front reception. After repacking, and heading out for the day; we came back to NO SUCH CHANGES. No we could not move, no other accommodations blah blah blah. Went back to our room expecting it to be at least cleaned... THEY HADN'T EVEN BOTHERED TO CLEAN OUR ROOM. I am never staying at this particular location again.