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West Lake Forest
The bathroom shower head had multiple settings, which isn't often found at hotels. The bathroom and linens were clean. The bed was comfortable and the a.c. was nice and cold. The area was quiet. They offered free breakfast, but we made other plans. The neighborhood was kind of scary. The entrance was next to an almost abandoned looking store. The room needed a deep cleaning where someone scrubbed the doors and walls. The doors and walls were white so dirty shows up pretty easily I'm sure, so I don't know how the cleaning staff misses these areas when cleaning the room. The facility needs to be updated, especially in the reception area.
the staff was really helpful and friendly. we were only 8 miles from the superdome and the room was definetly worth the price.
Our stay here was last minute.... The rooms were immaculate as far as clean was concerned, the service was fair, and we had a quiet stay. ... though we did have some initial issues with Booking.com as my reservation confirmation didnt come in till two days after we stayed but other than that.... It was quite pleasant. My reservation on booking.com did not come through till two days after I had made it....however the girl at the desk was kind enough to accept my login onto the booking.com site as proof...
This experience was nothing short of a nightmare. The location was awful, there were shady people right around the corner of the hotel. There were a few things broken when we first went to the room, but the maintenance guy was helpful. Someone was playing loud music at night.
Nothing People were loud screaming all hours of the night, horns blowing all night. Music blasting, people loitering in front of the rooms. No sense of security. Neighborhood was scary at best, needed to be armed to go get a coffee. Extremely bad experience please don't let photos fool you, I'm pretty low maintenance this was by far the worst place I've ever stayed. Oh the sink in the bathroom could literally be pulled up off the base, ridiculous. Dead bugs in the tub, ect...
Asked for nonsmoking room yet it smelled like someone had been smoking no towels were available the pool wasn't working the beds were hard. Needs alot of work starting from the front desk to the rooms
Very dirty rooms. Hado to switch rooms due to ac leaking water in the room and not working properly. I definitely won't stay here again!
The room had a filthy carpet with stains that was with GOD knows what. We will not book with a Quality Inn & Suites again. The only GOOD about our stay was the staff were very nice.
we were to stay 3 nights only stayed 1 everything
the bed was comfortable That I had a smoking room but no ashtray, I even called down to customer service and she said she would try to find one for us and never heard backl from her. There was a dead bug in the bath tub, plus it would be nice to have more than one small trash can in a room.
The way we were treated, upon arrival, when asked "did we have reservations"? The hotel's reservation dept. had never received anything from Booking.Com and showed me the reservation computer screen as verification. But she really was great for making up for the omission. At check-in, not having a room reservation, albeit, I really had made one thru Booking.Com.
Friendliness of the staff N/A