The Strathallan - a DoubleTree by Hilton

Lobby/restaurant was attractive, parking was free

Where to begin... reserved a suite with 2 queen beds and a sofa bed, since we are 2 adults, 2 teens and 2 7 year olds. They gave us a suite with ONE queen bed and a sofa bed. Called down to let them know of the error. The employee said he'd have to call back once he found another room. 45 minutes later, no call. My husband went down and talked to the manager who offered $50 off a night for the inconvenience and assured us that the sofa bed would be made up while we were at dinner. Husband agreed (???). On our way to dinner, I stopped again at the front desk and asked about cots. She was going to charge us at first (Um, no) and then agreed to no charge. We returned back from dinner a little after 10 pm. Sofabed not made up. Called down and said someone would be right up. Called again at 10:30 and same response. Very nice manager came up but just assessed the situation. Called AGAIN at 10:45. Finally got sheets at 11. Air conditioning was spotty at best. Balcony door was so off the track that it took two of us to open it each time. Upon check out, we were asked about our stay. The employee offered us breakfast but it had just ended and he didn't have the authority to offer any other discounts. Just checked my statement- they didn't take the $50 off either.