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|Top-Route||Moskau Domodedovo nach Sankt Petersburg|
Negativ: Chaotische Organisation der Firma. Da weiß niemand links was rechts macht.
Positiv: nun ja
Negativ: Sozialistische Zentrale - da funktioniert nichts!
Negativ: Die Verwaltung bei S7 strotzt vor Dummheit und Überheblichkeit!
Positiv: Die Lounge in Ekaterinburg ist prima, nur das Essen solala
Negativ: S7 ist schlecht organisiert - schwierige Kommunikation
Positiv: bin angekommen, Gepäck auch
Negativ: kaum Kommunikation mit Airline möglich - ruppig
Status Kunden können Koffer gratis mitnehmen
Negativ: Hoher Preis, kaum Service. Lounge Essen schrecklich!
Positiv: My first time flying with S7 — very pleasantly surprised with the overall experience. I will definitely use S7 for domestic travel in Russia in the future.
Negativ: Seats a little cramped, but par for the course.
Negativ: Delayed by 30 minutes on 1h flight is just way too much
Positiv: excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation
Negativ: Small plane but got us to where we wanted to go
Negativ: Baggage check in was delayed 3 hours stupid and unacceptable
Positiv: Everything was awesome. Thanks a lot nothing
Positiv: Flight registration was smoothness.
Negativ: No charges in plane. No entertainment. Flight attendants ignored our request for a glass of water.
Positiv: The seats were nice.
Negativ: Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets.
Positiv: Súper comfortable
Positiv: Pünktlich, Gepäck schnell bekommen, sehr effizient alles
Negativ: Abstand in Reihe 19 im A319 ist sehr bescheiden.
Negativ: Very efficient. They feed you even on a flight that’s less than 3 hours
Negativ: Better care about passenger's fragile baggage
Positiv: Yes everything was very well)
Negativ: All is good
Negativ: Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak.
Terrible web. Service
Negativ: I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty
Positiv: Modern, efficient, friendly, and economical (good price)
Negativ: Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this.
Positiv: Giving aisle seats to the tall people makes sense. Thank you.
No service - S7 as usual
Negativ: Rude personnel, junk food, no entertainment system — S7 at its best
Sehr nett zu Statuskunden
Positiv: Wir haben Oneworld Status , Emerald und Sapphire und Ruby. Wir bekamen gratis Notausgangssitze. Ruby nicht. Crew begrüßte uns als Statuskunden persönlich und bedankte sich. Tickets waren reward
Vegetarisches Sandwich war heute okay
Positiv: Crew war nett
Negativ: No frills
2 hours delay
Worst flight experience i had in my life
Negativ: Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done
Positiv: Food The flight took less time than promised.
Negativ: Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though.
Negativ: Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia.
Positiv: Nothing good
Negativ: Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at.
Negativ: Luggage is to pricey .
Negativ: I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow
Very nice airline! I will use it again!
Positiv: Very nice food and service! Flight attendants pay attention to any requests.
Positiv: Good new and clean airplane. Good meal
Negativ: Boarding was poor
Negativ: They did not let me board they moved me from gate to gate until finally i was able to fly but not to kazan
It was whatever
Positiv: Plane arrived on time with my luggage.
Negativ: Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens.
Positiv: Good and organized airline
Negativ: I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi...
Negativ: S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them.
Positiv: The attendants were
Got what I expected
Positiv: Everything was smooth and on time
Negativ: Price was too high but I waited til the last minute
Comfortable flight on S7
Positiv: On time arrival in Moscow
Negativ: Didn’t like boarding up a ramp in the mid day heat
Difficult to get the boarding pass since very limited English speaker
Negativ: Limited crew who sling another language
No entertainment offered or food wanted
Positiv: Plane was new, crew pleasant and flight easy
Positiv: Good service, organized, really good food, comfortable seats.
Negativ: Bad baggage policy. No entertainment.
Positiv: Everything was fast.
Negativ: The plane was a bit cramped.
Negativ: S7 didn't send any conformation or information about my flight. I missed one of them in order of that.
I missed the flight and was offered no credit for it
Negativ: There was no S7 rep in Berlin Tegel airport and the agents in Frankfurt did not respond. So my son had to call us in the US to take care of the problem. We got hold of the agent through a US number, but no solution was offered other than simply buying a new ticket for a not so good price. I ended up getting no credit whatsoever and buying a new ticket on Finnair because the S7 offered a new ticket for two days later than the day on which they described event took place.
Terrible customer service
Negativ: Our son missed the outbound flight from Berlin, Germany, to St. Petersburg, Russia. The airline does not have any representation in Germany except in Frankfurt. He could not get hold of them by phone from Berlin, so we had to call from the United States. It turned out that we could not call S7 directly at all - instead we had to call Vyama. They told us that by missing the outbound flight, he also missed the inbound flight. Therefore, we had to buy a new ticket and pay whole price again for the flight two days later. This is not the practice that is used by other companies - which offer at least some credit.
Negativ: Задержали рейс более чем на 2 часа. Посадка была плохая.
Gut für Oneworld Status Kunden
Positiv: Man fährt mit einem separaten Bus und bekommt bessere Plätze
Negativ: Das Essen ist eher gemein als lecker Ein fettiges Sandwich aus Toast
Worst meal I've had on a plane
Positiv: The flight was smooth, and the flight attendants were hardworking and attentive.
Negativ: The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard.
Negativ: I didn't like that the air company charged me additional $70 for bagadge.
Positiv: Stewardessen waren nett - sonst gab es nicht viel zu berichten
Negativ: Kein Priority Check in. Man soll sich vordrängeln, sagte der Station Manager ... Das wollten wir nicht. Einchecken dauerte ewig, weil wir Zusammenbuchten und den gleichen Namen hatten, wie das bei Familien eigentlich durchaus normal ist. Maschine alt, Licht kaputt. Essen nicht doll, habe jetzt Sodbrennen
Positiv: All on time as expected
Negativ: Could not check in online for utair
OK, in fact
Positiv: decent leg room good food
Negativ: plane too hot
A pretty good flight
Positiv: On time, no issues
Negativ: No entertainment ,