Günstige Flüge mit SCAT Airlines finden

Positiv: The crew was nice, but the company does not treat passenges as hyumanbs

Negativ: Have a spare aeroplane to replace the one out of order

Very problematic trip

Positiv: The flight changed from original 3:20 to 4:20 which is expected. But then comes 4:30 the boarding gate never opened and nobody from the Airlines was present to ask questions. I tried to go around and ask different employees of the airport and found out that our plane is not leaving due to wind pressure. At the very same time I noticed that the wind wasn’t really that bad and watched other planes took off without any delay or problems. The gate to our flight opened almost 10 am.

Negativ: There should have been announcement for the reason of delay. We he passengers were exhausted but due to the unknown situation, uncertainty and cariocity could not rest or get a little sleep. When arrived at the transit airport, there was no one to explain where to go or what to do about the delay of flights. I went back to the custom police who told me to hurry up because the flight of our final destination is about to take off from the second floor. I rushed to get there and after bouncing around by different windows I was told to go to another security process and read the flight information on the board. I found the board where the name of the city was mentioned but no gate number nor time of flight. Finally after asking questions from different passengers I got on the plane and sat on the seat in a very hot wheather not knowing the time of flight. After half out of exhaustive heat the plane took off. Needless to say, it was a horrible experience.

Delays and surprises ... with poor communications

Positiv: Scat handled our baggage well.

Negativ: The worst part was the surprise layover to refuel. If I had known there was going to be a 2nd layover, I would not have bought these tickets. I also did not appreciate the long wait in the Almaty where the people at the counter told us a few times that we would leave in '30 minutes'. Altogether, we waited for 5 hours.

When is the flight leaving?

Positiv: Smooth flight once we got on board. Helpful, attentive flight crew.

Negativ: Again, very poor communications. Although the flight had been delayed by quite a few hours, the departure board never changed from its original times. We never knew if we had time to eat ... or when we were leaving. I wish they had announced our flight in English. We almost missed the flight. This was a stressful layover.

Positiv: Die Crew war nett, aber das Unternehmen behandelt die Pkw-Meute nicht als Hyumanben

Negativ: Lassen Sie ein Ersatzflugzeug, um das nicht in Ordnung zu bringen

Wann verlässt der Flug?

Positiv: Nach dem Einsteigen ein reibungsloser Flug. Hilfsbereites, aufmerksames Flugpersonal.

Negativ: Wieder einmal, sehr schlechte Kommunikation. Obwohl der Flug um einige Stunden verzögert worden war, änderte sich der Abflug nie von seinen ursprünglichen Zeiten. Wir wussten nie, ob wir Zeit hatten zu essen ... oder wann wir gingen. Ich wünschte, sie hätten unseren Flug auf Englisch angekündigt. Wir haben den Flug fast verpasst. Das war ein stressiger Überschwund.

Verzögerungen und Überraschungen ... mit schlechter Kommunikation

Positiv: SCAT hat unser Gepäck gut abgefertigt.

Negativ: Das Schlimmste war der Überraschungslack zum Auftanken. Wenn ich gewusst hätte, dass es ein zweites Mal einen Zwischenstopp geben würde, hätte ich diese Tickets nicht gekauft. Ich habe auch nicht die lange Wartezeit in Almaty geschätzt, in der uns die Leute an der Theke ein paar Mal sagten, dass wir in '30 Minuten' gehen würden. Insgesamt warteten wir 5 Stunden.