Van Ness Inn

Positiv: NONE

Negativ: The receptionist was so rude and had no people skill. I felt discriminated. I cancelled my reservation but was charged one day even though I refused. I will never ever book in this hotel ever again. The receptionist was a disgrace.

Great Location

Positiv: Front office staff very friendly.

Negativ: Rooms were dated and it was under construction. Had to be moved to a second room because of a leak and the room not being cleaned yet.

rude staff

Positiv: .....

Negativ: 1. Thin walls, could hear neighboring rooms conversations clearly. 2. cockroach in bathroom. 3. when my travelling partner tried to return to the room after visiting with friends the key card did not work. I was not there but the friend walked him to the hotel. This was 9 hours after checking in. The attendant was rude and refused to rekey the card without an argument then a scolding after. Ridiculous.

Lack of Compassion

Positiv: The location is good. The bed was comfortable.

Negativ: I had reserved the room for the previous Tuesday night. I am having radiation treatments for breast cancer and drive into the city the night before the treatment. Last Tuesday I woke up with a cold and couldn't have the radiation. My husband called the hotel as soon as the doctor canceled the treatment. He asked if we could move the reservation to the next Tuesday. He was told we could but last night we were charged much more than the cost of the initial reservation. Had we known that in advance, we would found another hotel. I have 5 more treatments but we will not be spending the night at this hotel.