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As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com
no chairs in the lobby - nowhere to sit whilst waiting.
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.
The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break. Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)
I chose this hotel because I've stayed there before and thought it was a pretty reasonable price. The hotel itself is good, clean, spacious, it even has a nice pool and a bar next to it. The restaurant in the hotel is so so, but it is clean. This is not a touristic area, and there aren't a lot of places you can walk to for lunch or dinner like Melaka. The transportation from and to the airport is through a 3rd party bus, about 1.5 hours apart. I chose to get a taxi. 80 to and 140 from hotel.
Large, comfortable room with a great view of town. The free WiFi was slow except when you're in the bathroom or right by the room door.