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the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com
The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
no chairs in the lobby - nowhere to sit whilst waiting.
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
The room (a terrace suite) was spacious and luxurious. Ideal setting for a relaxing, chill out break. Liked everything (though people wanting to "do" Kuala Lumpur would not like the location way out of town)
Upgrade 1 terrace suite room ( actual use 1 night - due early arr ) To a higher grade - was told by Hotel to pay rm 500 x 2 night & paid by credit card imprint before arrival , but later Hotel insist to add tax & service charge. ( if go on line - rates is much cheaper on up grade ) Room reservation Sales staff insincere, unprofessional - on paid suite upgrade - rater detest. Would not recommend. Hotel did not explain nor deny any fault committed. Nevertheless, less business attitude.
das fruehstuecksbuffet vieles, z.b.: restaurant hatte geburtstagsfeier man hat mir dann roomservice oder einen grausigen terrassenplatz angeboten. musste mit taxi ins centro fahren, teuer, dann zurueck auf der autobahn eins anhalten dauerte 20 min und wieder teuer. unmoeglich
Dieses Hotel ist nur zu empfehlen,wenn man auf der Durchreise ist und nicht unnötig Geld für ein Luxushotel ausgeben möchte oder kann. Schlechter Service,das Frühstück und die Sauberkeit ließen zu Wünschen übrig.
I chose this hotel because I've stayed there before and thought it was a pretty reasonable price. The hotel itself is good, clean, spacious, it even has a nice pool and a bar next to it. The restaurant in the hotel is so so, but it is clean. This is not a touristic area, and there aren't a lot of places you can walk to for lunch or dinner like Melaka. The transportation from and to the airport is through a 3rd party bus, about 1.5 hours apart. I chose to get a taxi. 80 to and 140 from hotel.
Large, comfortable room with a great view of town. The free WiFi was slow except when you're in the bathroom or right by the room door.
nothing to say inefficient staff. inability to solve problems.
It is small but very clean. Quite impressive with the price offered. The air-cond cover was making noises.
Overall this hotel is clean and the staff are friendly.
The hotel is close to Chinese & Indian stores & restaurants. The amount I have paid was more than what is written in my booking, although the cost was still very affordable. Also the the hotel have no restaurant and no executive suite so there should be no option for breakfast and executive suite rooms in the booking.
Nice shower facility and bathroom. No dimming facility on bedside lamps.