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|Top-Route||Chengdu nach Kunming Changshui|
Positiv: Economy seats were actually pretty comfortable and the staff was very attentive.
Negativ: The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better.
Positiv: I liked getting to my destination safely.
Negativ: The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)
Positiv: Flight seat
Negativ: Food service
Negativ: The flight was delayed for hours, ridiculous. Do better. No excuses.
Positiv: cabin crew continued to smile despite conditions
Negativ: the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup.
Positiv: Not much, but the crew were friendly
Negativ: The airline was late in take off for some unknown reason (nothing to do with weather). Flight too be late and we missed out connecting flight.They demanded we purchase a new ticket for the next leg of the flight. Furthermore, then they cancelled the rest of the return flight. Terrible Airline
Negativ: on august 14，i got an email tell me my airline is china eastern airline.
i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline
i walked to hainan airline ,it told me it is not their airline.....
Negativ: The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take.
Negativ: Was a decent and modest flight.
Positiv: New plane. And now online check-in is now available
Negativ: Looks like they missed a snack in between.
Positiv: new airplane
Negativ: wish they had online check-in service in Los Angeles.
Positiv: The crew was very frindly. Tha craft is very clean
Negativ: Food for non-Chinese passengers
Positiv: Crew was very friendly
Negativ: Food was not great
Negativ: No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite.
Positiv: people very nice
Negativ: food can hv been better
Positiv: Crew war gut, aber in der Business nur Kekse servieren, auch wenns nur 1h10Min sind ?
Negativ: Gepäck kam nicht an. Sichuan hält sich nicht an Eu261, kein richtiger Ansprechpartner und DNATA selber wusste nicht Mal wo man sich melden muss --> CHAOS
Negativ: Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options.
Positiv: Crew is so polite!
Negativ: No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static).
Positiv: The crew and the food.
Negativ: On time
Positiv: The crew was good. The flight was quick and direct.
Negativ: So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had...
Positiv: The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue.
Negativ: The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done.
Negativ: The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint.
Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible!
I had to book a hotel and another flight out of my own pocket for the airlines mistake.
love the direct flight
Positiv: The direct flight is great! Especially traveling with kids.
Negativ: The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that.
Negativ: I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer
Good flight but a bit cold
Positiv: Good cabin staff.
Negativ: A bit cold. - Not an airline problem, but often when a flight comes through a chinese airport late, they will have the transfer path closed so you have to go out as if you want to leave their airport. The immigration officers then want you to apply for visa's and its hard to communicate that you are just wanting to connect to another flight. Maybe they need a procedure for that when a flight comes in late and they have closed the connecting path.
Negativ: Very friendly crew members.
Positiv: The flight was smooth and the service personnel was nice and professional.
An okay airline
Positiv: The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early.
Negativ: The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals.
Positiv: Good price and had entertainment and meals that were tasty.
Negativ: Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight.
Negativ: The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination
You also must go thru immigration and customs in Chengdu
Positiv: gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus.
Negativ: Cannot select seat prior to flight.
Positiv: Flight boarded quickly and was on time. Food of fair to average quality was served. Very nice to be offered blankets and a second round of beverages.
Positiv: Plane departed on time. There was food service and 2 beverage services.
Negativ: long wait to get to our destination gate.
Positiv: Crew is nice and always ready for helping.
Negativ: Food was terrible and not fresh
Negativ: Delayed. Bad food. No entertainment.
Positiv: Food was excellent. Crew was helpful and friendly.
Negativ: Plane seats were small -- but as expected to be honest with you.
Good crew, old plane
Positiv: The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language.
Negativ: The plane was a bit old and the seats too close together. But it was clean and tidy.
Negativ: It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.
Negativ: My bags never arrived and haven't been found to date
Negativ: Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.
Negativ: The booking itinerary did not specify that there would be a layover in Jinan. Even though there was, it would have made more sense to allow the continuing passengers to stay on the plane rather than forcing everyone to go through customs at this point.
LAX to NRT.
Positiv: The flight attendants were really nice and the food was surprisingly good!
Negativ: The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!
Positiv: Nothing. Absolutely nothing, it was completely horrible!!!
Negativ: Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.
Negativ: We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.
Positiv: The flight attendants were awesome and the food was good.
Negativ: All was good
Positiv: The flight attendants were very nice.
Negativ: The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs.
Basic flight from Chengdu to Taiipei
Positiv: Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional
Sichuan flight from Taipei to Chengdu
Positiv: Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?
Negativ: No way to check in on line.
Positiv: Great air crew
Negativ: Cramped seating. Poor cabin air flow
Negativ: When I arrived to the airport I was informed that my flight is cancelled.
They found me a new flight instead, 40 minutes earlier than the original one. Which was fine.
But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.
Don't fly thru Lhasa
Positiv: Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa.
Don't fly through Lhasa!
Positiv: Flight over Himalayas was breath-taking!
Negativ: Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay.
First time on Sichuan Airlines
Positiv: Great experience. Prompt service and polite staff all around. Nicest flight in China so far.
Sichuan Airlines = Surprise Layovers
Negativ: Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either.
Negativ: Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.
Negativ: Worst airlines I have ever traveled.
Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled.
Please do not select this airlines even if it's $500 cheaper.
Delayed SIX hours
Negativ: The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.
Negativ: no vip room
excellent crew and service
Positiv: timeliness of boarding polite and helpful crew
Poor Time keeping
Negativ: Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled.