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The location is Great near the Plaza Tunjungan which is the shopping district of Surabaya. The hotel itself is located 5 minutes from District Court of Surabaya. It made me easier to attend court hearing. Right in front of the hotel there is a small restaurant called "Rawon Setan", famous for its outstanding yet cheap beef soup. I did not like how they convert USD to IDR above their own given rates. I saw in the front desk that 1 USD = IDR 8950, but the receptionist made the conversion USD 1 = IDR 10,000 without consulting with me.
Hotel location is near central of the city so we can go to there within 10 minutes I'm just suggest to make your hotel sign little bit bigger.
Nice and cozy hotel especially for non-smoking floor. Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.
Excellent staff service from concierge, front-office namely Budi & others, to coffeehouse staff though the tour-desk staff lack sufficient knowledge about Mt Bromo. a major attraction nearby where we went on our first day which was great. Try also the full body sensual massage at the spa on the 2nd floor. The buffet breakfast has a good variety. Overall a good stay. They have cable-ready wired internet connection on the desk but I would prefer to have a WiFi connection so that I would have mobility around the room. Also a relatively small TV for this kind of hotel.
The proximity to the city The construction that was going on, which we had to walk by to go to the parking lot, and since we were using a motorcycle we had to park at the parking in the building behind the hotel, which i think is unfair. Guests with motorcycle should also get to park within the hotel's compound. It's quite a walk, not to mention lack of cover from the rain to get there.
I like the variety of choices for breakfast buffet, especially the selection of local food.
the friendly staff,location and the spacious room design and its decor. The lobby/lounge area is too small;not enough chairs at the waiting area.
The hotel staff was very friendly and helpful.
In my traveling life,I found the Java Paragon Hotel to be of excellent value in all aspects.I might be interested in renting an apt. in the residences if my business plans take off. My compliments to yourselves for running an excellent operation.
The modern design and facilities. The location and convenient.
spa and the foods nothing
An absolutely beautiful hotel with an excellent staff and a fine restaurant as well. It would be foolish to stay anywhere else in Surabaya.
Great service! Courteous, prompt, and cheerful. they even have a 24x7 bluebird taxi ready with no extra charge. Wear and tear is creeping into the hotel room facilities... they might want to reconsider renovating. Massage is a little too expensive for Surabaya rates.
Staff and Service was at par with a luxury hotel in G12 countries. I was very impressed by how attentive the staff were. nothing comes to mind
already as we entered the hotel we were welcomed with so much friendliness. Everything was already prepared proir to our reservation and after a welcome drink and fresh towel, we got a really nice room with terrace. As there is not much to see in Yogyakarta we spend most of the time at the pool. The pool was very clean and all hotels amenties absolutely perfect. We also could use the internet for free althought they do not have official internet access. Also the breakfast buffett was rich, something for everyone.
The architecture of the hotel is beautiful, in a colonial style. it's a huge hotel, with lots of potentialities. the restaurant is beautiful, in a mix of english-art deco, currently with a chinese restaurant. The room did not have a balcony as on the reservation, but it was huge. it was very used, with holes in the sofa, holes (6) in the bedlinnen, the bathroom was needing also some extra cleaning. the breakfast did not translate the architecture, with durty napkins, and low variety and quality of food. we complained to the manager who was very kind and paid attention to our comments.