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|Top-Route||Marrakesch nach Paris Orly|
Negativ: The boarding was very slow and to seat to small for me.
Positiv: It was a very nice, standard flight. Nothing remarkable good or bad.
Positiv: The was not confortable
Negativ: Having more entertaiment
Positiv: On time
Negativ: Seats and legroom
Negativ: Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes.
Negativ: Baggage claim was nearly one hour long
Negativ: The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it .
Negativ: Not even water is offered to people
Positiv: Seats and plane looked a little bit run-down definitely on the lower budget of airline brands.
Positiv: Quick and convenient
Negativ: Delays are always an issue
Negativ: Limited seating online
Made you stand in long checking line
2.50 for a cup of Nescafé
Positiv: They changed the flight schedule and i asked them for refund and i did not get my money back
Positiv: Everything was fine
Negativ: No problems
Positiv: Not full flight
Negativ: Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent
It was good
Positiv: We departed on time It was cheap to check a bag
Luggage handling terrible in Orly. Over 1.5 hour and still waiting
Negativ: No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff
No frills at all!!!
Positiv: The flight was on time.
Negativ: Uncomfortable seats, rude staff, had to pay for water, very hot on flight
No frills not even water!
Positiv: The crew were very nice
Negativ: Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee
Very quick.right on time.Lovely crue members
Positiv: All went well with no interference.
Bad bad very bad experience not retrievable!!!!
Negativ: The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!
On time & efficient
Negativ: Free tea & coffee would be ideal
Negativ: Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo
Positiv: The crew was personable. Flight was on time.
Negativ: Transavia delayed 1:30h the flight.
Negativ: Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart).
Positiv: Everyone was happy trip went great price aircraft clean crew nice!
Positiv: very nice crew
Negativ: no pre-checkin on my return flight
Good quality and price
Positiv: I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!
Negativ: I liked it all!
Positiv: Cheap ticket
Negativ: Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in.
Positiv: great crew and exellent service
Positiv: Cheap. Gets you from one stop to the next.
Negativ: Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing.
Positiv: Plane comfort was normal to good.
Negativ: Boarding staff at Orly was disgustingly rude.
Negativ: When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal...
4 hour delay
Positiv: That I could finally land in Madrid, actually a quick flight!
Negativ: The delay in the flight, a mess at the time of boarding the plane, just terrible!
Negativ: 1 hour delay.
Excellent customer service
Positiv: Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable.
Negativ: Nothing not to like.
Positiv: Flight was on time
Negativ: Boarding and disembarking were poor
Positiv: Sehr nette Besatzung, alles in Ordnung.
Negativ: Nichts im speziellen.
Positiv: Freundlichkeit und Pünktlichkeit
Negativ: Keine Information zur Verspätung beim Rückflug
You get what you paid for.
Positiv: Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight).
Negativ: Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this.
Weather related wait, 90 min delay. Atrocious boarding.
Positiv: Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show.
Negativ: See above
Airline customer service and Kiwi booking
Positiv: We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible
Negativ: Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel.
Negativ: Crew were very rude
It's a quick low cost trip. Does the job
Positiv: Gets the job done. Quick flight, well managed. Crew members were nice.
Negativ: The plane looked worn. There's nothing else but a seat. Obviously no food or anything.
Negativ: I did'' that we have to pay for have water to drink !
Negativ: water is not complimentary
Negativ: Poor attitude from ground service at the boarding gate
Positiv: Quick boarding comfortable
Negativ: Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible
Negativ: Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again.
Unreliable. Be prepared for unnecessarily slow boarding and major dela
Positiv: Staff in the plane and food options
Negativ: The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations.
Positiv: Lines and delays and shuttles and more delays.
Positiv: The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them.
Negativ: The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about.
Positiv: EAsy boarding, staff, comfort, cleanliness, everything.
Negativ: Everything was good.
Positiv: Nice surprise. I like this airline
Easy quick flight
Positiv: Boarding was quick and efficient
Negativ: Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both
Positiv: Comfortable seating, clean, good flight
Negativ: Extremely late in boarding, unorganized approach to manage lineup or boarding process, take off was delayed.
Good for the price.
Positiv: Good price. Flight was on time and fairly comfortable.
Negativ: You only get ONE carry-on! Not a carry -on and personal item which added extra to the actual cost of the flight.