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|Top-Route||Olbia nach Verona|
Positiv: That finally we arrived. 6 hours delay.
Negativ: Everything. Poor management from Volotea and very poor services from SACBO.
Positiv: The crew did a fanstastic job!
Negativ: The seats werent the best and my seat didnt have a window.
Positiv: Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?
Negativ: Going anywhere but Catania
Negativ: We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us.
Negativ: Beware of checked baggage, the costs are astronomic (around 60 usd per bag)
Negativ: Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure
Negativ: High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro.
Negativ: Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro.
Positiv: Simplicity and welcome with a smile
Negativ: The departure gate was far
Negativ: The return flight was very turbulent, but mostly close to take off and landing.
The flight that made me never want to fly again
Positiv: The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags.
Negativ: Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again.
Not a good resource for your travel needs.
Negativ: the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight.
Negativ: To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini.
Positiv: Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly.
Negativ: Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company.
Negativ: Das wir zu spät weg geflogen sind;
Negativ: Kreditkartengebühren unverschämt hoch! Standard Handgepäck wird nicht akzeptiert, vor dem Boarding muss der Samsonite Koffer noch eingecheckt werden und wird sofort verrechnet! NIE WIEDER!
Positiv: Flug war pünktlich, online Check-in problemlos, Ausdruck funktioniert gut. Personal freundlich.
A decent airline
Positiv: Checking and boarding were easy. Also email reminders were helpful.
Negativ: Could they spare a drink of water? They charged extra for everything, including the air you breathed.
Negativ: Ich habe für das AUsdrucken der Boardingpasse von mir und meiner Reisebegleitung bereits vor der Reise via Online System mit Kreditkarte bezahlt. In Nantes war das anscheinend nicht im System und ich musste noch einmal zahlen. Das ist nicht akzeptabel. Der Flug war sonst in ordnung. Nur das Bodenpersonal am Flughafen nantes war schlecht - sie sprachen auch (fast) nur französisch, kein Englisch. Das ist in der heutigen Zeit an einem internationalen Flughafen fast skandalös...
Low cost low frills airline
Positiv: Low cost
Negativ: Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing.
Positiv: Not much
Negativ: Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50
Positiv: Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air.
If you are flying business with no luggage it's ok.
Negativ: Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions
Positiv: Organization in boarding the plane
Negativ: When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours
Volotea refused to refund after switching my flight
Negativ: I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation.
They saw my passport and then tried to charge me extra fees
Positiv: It was a quick flight.
Negativ: They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport.
Negativ: Will never fly them again
Negativ: Worst airline I've ever experienced, avoid at all costs
Negativ: Missed our connection they did not accommodate at all
Wanted to sell us another flight the next day
My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass
THEIR LOW PRICES ARE A SCAM
BAIT SND SWITCH
Take the ferry
Positiv: We got there
Negativ: About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines
Positiv: I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it.
Delayed 12 hours, zero communication
Positiv: A flight es eventually arranged
Negativ: There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful.
Positiv: Accepted phone scans of our boarding passes.
Left a little late but still managed to arrive 15 minutes early on a one hour flight.
Negativ: I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category.
Das blanke Minimum
Positiv: Der Flug war günstig und pünktlich.
Negativ: Checkin auf dem Mobilgerät war schwierig, der versehentlich gewählte Platz ließ sich nicht mehr ändern. Mein Sitz war defekt und das Personal schien überfordert.
Very good flight
Positiv: Helpful and smiling staff , seats have good leg room , time of departure was accurate
Negativ: No food or entertainment
Positiv: Convenient straight flight to Bordeaux
Negativ: Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??
Positiv: minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea.
Cheap fare, but then pay for every other features
Positiv: The friendly flight attendants.
Negativ: Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp.
Good value, that's about it
Positiv: Staff was friendly
Negativ: Flight was delayed, planes are old, no entertainment and boarding process was unorganized
Negativ: Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00
Positiv: Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations.
Budget airlines at its best.
Positiv: Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though.
Negativ: Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France!
I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours.
Checked baggage fees increase by the hour!!!
Negativ: Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!
Negativ: Altes Flugzeug, null Service, null Komfort
Volotea is a low cost airline .
Positiv: Personnel were helpful, polite and spoke English as well as many other languages.
Negativ: Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware
Positiv: Good short flight
Negativ: Short flight, no food or entertainment
Positiv: the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one...
Negativ: There was no airline or flight by his name .
Worst airline ever - SCAM, don't use.
Negativ: Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!
Positiv: Seats were OK and overhead storage was good.
Negativ: Flight was delayed 45 min without explanation.
Negativ: The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks.
Negativ: The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again.
Positiv: Too short of a flight for food and entertainment! Smooth flight. No complaints
Venice to Catania
Positiv: Crew was very nice and professional.
Negativ: Seating is a bit tight. But ours was a short flight.
Negativ: Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right.
I arrived at the gate 40 minutes early and they wo
Negativ: The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business.
Friendly, great value
Positiv: Everything in the plane felt new, crew was friendly, efficient.
Bare bones economy airline
Positiv: Price, direct flight
Negativ: No frills, no beverage/snack service, seats very uncomfortable
Santorini Airport is Chaos
Positiv: Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in