the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
Gute Lage wenn man mit einem Mietwagen unterwegs ist. Klimaanlage war unterdimensioniert für die Zimmergröße, vor allem da das Zimmer direkt unter dem Flachdach gelegen ist.
wenig das Zimmer war nicht wirklich sauber, Boden immer voller Sand, Türen schlossen schlecht, Servicepersonal teilweise nicht sehr freundlich, meine Buchung wurde erst anch 15 Minuten gefunden und ich wurde ziemlich unfreundlich behandelt. Würde ich so nicht nochmal empfehlen und buchen, war dafür dann doch zu teuer...
Es war zu unserer zufreidenheit
ruhiges und geräumiges Zimmer mit Balkon, Hotellage nur wegen der Flughafennähe zu empfehlen. Sauberer, aber langweiliger Strand direkt neben dem Container-Hafen, unruhig wegen der vielen LKWs, die rückwärts einladen, dadurch die lästigen und lauten typisch amerikanischen Piepgeräusche.
Gut gelegener Standort für Ausflüge
Bei Vorbuchung unkompliziert in der Abwicklung. Zimmer sind in Ordnung, nur Preis Leistung ist ein wenig hoch. Das anschließende Restaurant welches Frühstück anbietet könnte preisgünstiger sein.
Gute zentrale Lage direkt am Meer
Super Pool direkt am Meer Hotel liegt nahe Flughfen aber kein Fluglärm zu hören ist gut zu finden Shopping near by
Das Zimmer war sehr altmodisch. Nicht sehr sauber
Exzellente Lage am Strand. Schöne Pool-Anlage. Schöne Sicht aufs Meer vom Zimmer. Kein netter Service (wenig hilfsbereit, wenig herzlich, bitte nichts verlangen, was nicht ausdrücklich schriftlich zugesagt wurde, Gefängnisatmosphäre, Leute am Pool sind mit Armband als Hotelgäste gekennzeichnet etc. Gar nicht hang-loose Stil, Das Logo müsste sein: Bitte keine Extra-Würste...
Einfach super, beste Lage.
1.) Trotz Grösse der Anlage sehr gutes Essen in allen Restaurants (insbesondere "Tropica"). 2.) Gestaltung des Swimmingpool-Bereiches (inkl. Kinder-/Erwachsenenpools, Flamingo-/Koy-Teich, Höhlen etc.) 3.) Freundliche Angestellte. 1. Zimmer: Grösse und Zustand (eine Renovation wäre erforderlich - ein anderer Flügel des Hotels wurde kürzlich renoviert). Sehr kleines Bad. Waschbecken offen (in Küche integriert). 2.) Grösse des Hotels: ergibt ein eher anonymes Hotelerlebnis. Zudem gibt es nicht immer genug Liegestühle für alle Leute. 4) Liegestühle/Sonnenschirme (Anzahl und Preise) 5.) Lift: sehr alte und langsame Liftanlage
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
location - windy and rainy part of the island
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Food was excellent.
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
There is simply no better location in Maui Activity concierge was not really ahead of its game
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Price and upgade
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
The view was stunning, and the amenities top notch. That I was unable to stay longer.
Top shelf overall. The beach. Too much coral and rock.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
Ausserordentlich freundliche und aufmerksame Mitarbeitende. Das Hotel wiederspiegelt die hawaiianische Kultur auf sehr gutem Niveau und ist traumhaft angelegt. Die Lage ist sehr zentral und doch extrem ruhig mitten in Lahaina gelegen. Wir sind zum 5. Mal Kunde dieses B&B, dies sagt wohl alles.
It was quiet and the staff accomodated us when we asked for a different room. It is an older hotel and even though the hallways are covered, they are still accessible from the outside so anyone walking by could enter and come to your room door. The original ocean front unit was right next door to a luau and with the west exposure, the air conditioner could not keep up with the sun shining in and it got quite warm. Free internet is in the lobby only of the larger hotel several doors down but not in the room. There is a $10 self parking charge and the room has a shower only, no bathtub. There is also no elevator.
The location was wonderful and the pools and grounds were very nice. The staff was very friendly and helpful. Our roof leaked when it rained. We had to move one of the beds over because it was dripping on the bed. The television was old and hard to figure out the stations.
I had a wonderful time with absolutely no complaints. Nothing.
It was on the ocean. Grounds were clean. The room we initially were assigned to had not been cleaned. Beds were torn apart and toiletries were sitting on the vanity. Our subsequent room had ants.
We actually never stayed at the Ka'anapali Ocean Inn...when we checked in, they were over-booked so they put us up in 1st floor, oceanfront cottage room at the Royal Lahaina...it was great. Just a few steps to the beach, a few more steps to the pool and a wonderful view out the sliding glass doors. Every member of the staff, from checking in, to taking us to our room, to the breakfast buffet, to checking out...everyone was great. We live on Oahu and came over for 1 night for our son's birthday...we would stay here again. There was a damp, moldy smell, but we wrote it off as being close to the ocean and the cottages being older. However, as we were leaving, we noticed in the closet, that the wall between the shower and the closet was moldy, the carpet there was wet and the base board was starting to disintegrate.
Wir waren sehr zufrieden mit dem Hotelangebot. Nicht gefallen hat uns : 11min telefon nach Deutschland 85 USD !!!Das ist Wucher !!!
Hawaiian Atmosphäre Die Betten waren nicht so toll
Sehr freundliches Personal, wunderschöne tropische Parkanlage, 4 weitere Top Restaurants in der Nähe, Frühstücksbuffet,
die Strandlage, die Abendbar am Swimmingpool sowie das Zimmer waren o.k. Das Hotel fand ich als 3 Sterne Hotel überteuert
Sehr gute Lage, sehr gepflegter Strand, glasklares Wasser, große, sehr gepflegte Hotelanlage Der Check-in bzw. Check-out könnte von der Zeit her flexibler sein.
Die schöne Hotelanlage mit Park und Strand hat mir sehr gut gefallen. Auch ist die Lage des Hotels optimal. Im grossen und ganzen muss das Hotel renoviert werden, v.a die Badezimmer. In der Dusche war Schimmelpilz überall. Wir haben das Zimmer gewechselt weil dies einfach unzumutbar war. Nach Besichtigung von 3 weiteren Zimmern sind wir zum Schluss gekommen, dass die ein generelles Problem in diesem Hotel ist, da alle Badezimmer mit Schimmelpilz befallen waren was eigentlich logisch ist, da es kein Abluftsystem gibt. Auch wurde das Badezimmer nicht gereinigt sondern nur die Tücher gewechselt. Ich würde nie wieder hier übernachten.
wunderschöner Strand, sauberes Wasser und die grosszügige Gartenanlage (Liegewiese) mit genug Schattenplätze und Liegestühlen Zimmer dringend renovierungsbedürftig! Ungemütlich feuchte und muffige Luft im Zimmer. Ungenügendes einseitiges Angebot in Verpflegung zur Lunchzeit. (Nur Fastfood bei Tikigrill)
Location near airport. Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.
All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
- 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly. - The rooms were well designed and well decorated - The free shuttle rides for anywhere within three miles of the hotel was wonderful. - proximity to airport - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place - particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable. - The distance from popular attractions makes this hotel just an overnight stay location for travelers
staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around. not so scenic near airport
excellent front desk staff; liked ability to grill, full size fridge; added reservation to our timeshare exchange we thought that the parking fee was high
Kannapali Beach Club was very clean, great food, great beach, excellent FRIENDLY staff!! Would definitely stay there again!!
Das Hotel befindet sich in einer ruhigen Gegend und liegt direkt am schönen Strand. Das Meer ist hier ruhig genug zum Schwimmen und Schnorcheln. Liegestühle, Schnorchelausrüstung und Badetücher stehen zur Verfügung. Die Concierge ist überaus freundlich und hilfsbereit. Das Zimmer war hübsch eingerichtet und sehr sauber. Wir wollten zwei getrennte Betten. Das zweite Bett war ein Ausziehsofa, dessen Matratze hart, zum Kopfteil aufgebogen und in der Mitte durchgelegen war.
Die Lage und der wunderschöne Garten
Elegant service, warm staff, Hawaiian cultural programs, horticultural tour Restaurant staff seemed hastled
I booked the hotel room, paid for it, and when I showed up they told me I wasn't in the system and I couldn't stay there. What?!! Terrible front desk person who wouldn't let me stay at the hotel even though I showed her my receipt of payment for the room. Never again. I would not recommend this place unless you're sure they will give you your room.
Flair, Ambiente und Lage des Hotels sind unschlagbar. Trotz zentraler Lage ruhig gelegen. Ein rundum gelungenes Ziel in unseren Flitterwochen. Gutes angegliedertes Restaurant. Konnte leider nicht inkl. Frühstück gebucht werden. Leider ist in den Zimmern kein Kühlschrank vorhanden (allerdings konnte Eis aus dem Eisspender genutzt werden).
It was a very comfortable brand-new condominium with well-appointed equipments, full kitchen, Washer& Dryer, full-open glass door to the balcony. The Deli has not enough selection of goods and foods. It was unsatisfactory room cleaning for a couple of day.
My wife and I had a great time relaxing by the pool drinking wonderful lava flows! Price was a little expensive.
Everything was new and pretty. I liked that kitchen was well furnishined and the room design was nice. We got complimentary sparkling wine since we were honeymooner. The worst thing about the hotel was that it was very short of people. Our first room did not have enough hot water for one person to finish the shower. But it took about 3 hours for them to get us into another room. We tried to get help from bell boy to move our luggages but they told us that we need to wait for 5 minutes. We moved by ourselves. Any time I tried to get help from front desk and it took them while to respond. Also I won't blame it to the hotel but it was so windy all the time. It was like we were in middle of storm all evening through out the time of our stay. Our martini glass had a chewing gum stuck to it.
Gorgeous property. Rooms are brand-new, very large, well-equipped, extremely well-built and in-room amenities are top notch. Restaurant food was excellent as was seaside dining. Pool area was extremely large and beautifully landscaped. The hotel sits on the windiest part of the island. Most of the week it felt like a gale force wind tunnel thru the middle of the lobby thru to the pool area. We know it was isolated to this location because we visited several wind-free spots on the island throughout the week. There seemed to be a lack of staff (only had poolside attendant one time during the duration of the week). Otherwise, saw no pool waitstaff. The only small thing we didn't like about the room itself was that there was only one mirror in the whole condo (in the bathroom). It would be great if there was a mirror in the bedroom so you can get dressed with out having to go back to the bathroom especially when sharing the suite with more than one other person.
Great hotel, great location
The hotel is stunning with amazing ocean views.
Cleanliness, modern kitchen, ocean view, beautiful pools. Low thread-count sheets on bed were scratchy.