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The design of the resort: the pools, the waterfalls, the wildlife lawns, etc. The staff are consistently nice and patient, the shuttle service within Ka'anapoli area, the size of the rooms. Compares to other resorts in the area such as Marriott and Westin, Hyatt's rate is very reasonable about average of $350/night. Son'z restaurant food was terrible for 5-star, fine-dinning categorization. The popcorn ceilings in the rooms can be upgraded. It has no beach - we'd have to walk further the Marriott resort for the beach. Hyatt should do a better job enforcing the no-smoking policy on floors designated as non-smoking floors, it's never pleasant to be out on lanai and having to deal with someone next to your unit smoking up a storm.
It was a nice $200 a night hotel. Unfortunately I paid $600 a night The valet took 15 minutes to get our car and I had to ask twice to get the car. Two of the three elevators were broken so we eventually carried out bags down 5 flights of stairs after waiting 10 minutes. The bartender used his hands to put ice in people's glasss.
The room, the staff, pool, location Dont think that guests need to pay for sofa or seet on the pool.
room service was awesome...food outstanding. Front desk personnel were very friendly and accommodating. Went to Japengo for dinner...sat us in the lounge area...even though the lanai was ready for seating and to catch the sunset...were told it wasn't open yet although hours of operation stated 5:30...sat with our backs to the water and couldn't see the sunset through the bar...after 10 minutes about 20 Japanese tourists were seated in the restaurant. felt shunned. The floor/carpet was dirty in our room (201). Nasty stains (by the nightstands and throughout the floor) we wore slippahs in the room! Coming from Honolulu, expected more. We were on the second floor and couldn't sit on our lanai since the people next door were out there smoking cigarettes and it smelled disgusting. For $400/night felt ripped off! Also feel parking should be a couple dollars a day...not $16! Then an additional $30 hotel fee???? Hyatt residence club employees were shoving the "timeshare" experience down our throats! Didn't spend that kind of money to try to be persuaded to purchase anything.
Top shelf overall. The beach. Too much coral and rock.
Lots of hidden fees. Overpriced food and drinks. They would not give me a complete bill when I checked out. Cost to park my vehicle!
Wish I was still there. I left my camera charger in the room. They shipped it back to me. Loved it and would stay again if I can.
The view was stunning, and the amenities top notch. That I was unable to stay longer.
I liked the beauty of the resort. All the flowers and the way the pool was designed. Very beautiful grounds. The rooms need to have some upgrades done. Get rid of acustic ceilings old and outdated. The door to the bathroom at the bottom was chipped up and discolored. Moldings in bathroom needed to be recaulked.
Nice room, cleanly, beach front, nice pool area and not too bad a price for the area...being close to Lahaina was great! The hotel room we stayed in was a bit of a ways from the lobby and we had to walk through a row of shops to get to the front, but towards the end it wasnt that bad being away from commotion. The breakfast was expensive for what was being offered. It wasnt bad, just not worth $30/person. Parking was $18/day which hurt after we were there for so many days.
* People/service was great! * View of ocean from room was wonderful * always restocked amenities everyday * very clean bathrooms, room, lobby, etc. * Food was very good Everything was overpriced, but we were in Maui, and Hawaii is expensive ... getting there is only the beginning when it comes to spending $$$$
1.) Trotz Grösse der Anlage sehr gutes Essen in allen Restaurants (insbesondere "Tropica"). 2.) Gestaltung des Swimmingpool-Bereiches (inkl. Kinder-/Erwachsenenpools, Flamingo-/Koy-Teich, Höhlen etc.) 3.) Freundliche Angestellte. 1. Zimmer: Grösse und Zustand (eine Renovation wäre erforderlich - ein anderer Flügel des Hotels wurde kürzlich renoviert). Sehr kleines Bad. Waschbecken offen (in Küche integriert). 2.) Grösse des Hotels: ergibt ein eher anonymes Hotelerlebnis. Zudem gibt es nicht immer genug Liegestühle für alle Leute. 4) Liegestühle/Sonnenschirme (Anzahl und Preise) 5.) Lift: sehr alte und langsame Liftanlage
Cleanliness, modern kitchen, ocean view, beautiful pools. Low thread-count sheets on bed were scratchy.
Great hotel, great location
The hotel is stunning with amazing ocean views.
It was a very comfortable brand-new condominium with well-appointed equipments, full kitchen, Washer& Dryer, full-open glass door to the balcony. The Deli has not enough selection of goods and foods. It was unsatisfactory room cleaning for a couple of day.
Everything was new and pretty. I liked that kitchen was well furnishined and the room design was nice. We got complimentary sparkling wine since we were honeymooner. The worst thing about the hotel was that it was very short of people. Our first room did not have enough hot water for one person to finish the shower. But it took about 3 hours for them to get us into another room. We tried to get help from bell boy to move our luggages but they told us that we need to wait for 5 minutes. We moved by ourselves. Any time I tried to get help from front desk and it took them while to respond. Also I won't blame it to the hotel but it was so windy all the time. It was like we were in middle of storm all evening through out the time of our stay. Our martini glass had a chewing gum stuck to it.
Gorgeous property. Rooms are brand-new, very large, well-equipped, extremely well-built and in-room amenities are top notch. Restaurant food was excellent as was seaside dining. Pool area was extremely large and beautifully landscaped. The hotel sits on the windiest part of the island. Most of the week it felt like a gale force wind tunnel thru the middle of the lobby thru to the pool area. We know it was isolated to this location because we visited several wind-free spots on the island throughout the week. There seemed to be a lack of staff (only had poolside attendant one time during the duration of the week). Otherwise, saw no pool waitstaff. The only small thing we didn't like about the room itself was that there was only one mirror in the whole condo (in the bathroom). It would be great if there was a mirror in the bedroom so you can get dressed with out having to go back to the bathroom especially when sharing the suite with more than one other person.
My wife and I had a great time relaxing by the pool drinking wonderful lava flows! Price was a little expensive.
Exzellente Lage am Strand. Schöne Pool-Anlage. Schöne Sicht aufs Meer vom Zimmer. Kein netter Service (wenig hilfsbereit, wenig herzlich, bitte nichts verlangen, was nicht ausdrücklich schriftlich zugesagt wurde, Gefängnisatmosphäre, Leute am Pool sind mit Armband als Hotelgäste gekennzeichnet etc. Gar nicht hang-loose Stil, Das Logo müsste sein: Bitte keine Extra-Würste...
Einfach super, beste Lage.
Clean and uodated facilities and room. Excellent customer service and attention to detail. The grounds and gardens are beautiful. The on site seaside cliff is spectacular. Beach area was nice and secluded but small.
Friendliness of staff, club floor with lounge access, quality of food, comfort of room, ultr cleanliness of room, luxury of hotel
It was a great experience staying such cozy resort with excellent restaurants and location. N/A
The location of the property is beautiful. The service left a lot to be desired -- not what you would expect from the Ritz-Carleton. In fact, we were so disappointed, we checked out after two nights and moved to a different hotel.
very nice room, well maintained and handsome grounds, friendly and efficient staff, beach access good, nearby snorkeling good. very long walk to hotel room. Although minor, but had coffee (latte) in hotel. Ouch- was bitter- i suspect very inferior beans that were also over roasted. I disliked the coffee so much that I didn't eat or drink anything in the hotel. I rather went to all the other nice restaurants nearby.
The space, the unnoticeable but well prepared luxury and services. Cleanness, location,choice of programs, overall hospitality.
Stephen the valet set the tone from the moment he opened my wife's car door, escorted us to check-in, and down to our pool terrace room. His courtesy and hospitable attitude was echoed by the front desk, concierge, restaurant and housekeeping staff. Comfortable King bed room included a chaise lounge, desk, bench at foot of bed, huge LED TV and spa bath. In room coffee/tea and fridge for our own snacks/drinks. Clean clean clean. Excellence and luxury throughout. Amazing shore, pool areas, walking trails... Peaceful location above the fray of the more populated costal areas -- but only about a 15-minute ride to Lahaina with its lively stores, restaurants, and harbor activities, We know where we will be staying on Maui. Bravo! Nada!
Food was excellent.
location - windy and rainy part of the island
There is simply no better location in Maui Activity concierge was not really ahead of its game
Amazing service! Perfect for our honeymoon with exceptional service, great location, beautiful ocean front grounds.
Large well-appointed rooms...gorgeous beach. Concierge team was excellent, especially Shelly.
Hawaiian Atmosphäre Die Betten waren nicht so toll
Wir waren sehr zufrieden mit dem Hotelangebot. Nicht gefallen hat uns : 11min telefon nach Deutschland 85 USD !!!Das ist Wucher !!!
wunderschöner Strand, sauberes Wasser und die grosszügige Gartenanlage (Liegewiese) mit genug Schattenplätze und Liegestühlen Zimmer dringend renovierungsbedürftig! Ungemütlich feuchte und muffige Luft im Zimmer. Ungenügendes einseitiges Angebot in Verpflegung zur Lunchzeit. (Nur Fastfood bei Tikigrill)
die Strandlage, die Abendbar am Swimmingpool sowie das Zimmer waren o.k. Das Hotel fand ich als 3 Sterne Hotel überteuert
Sehr freundliches Personal, wunderschöne tropische Parkanlage, 4 weitere Top Restaurants in der Nähe, Frühstücksbuffet,
Sehr gute Lage, sehr gepflegter Strand, glasklares Wasser, große, sehr gepflegte Hotelanlage Der Check-in bzw. Check-out könnte von der Zeit her flexibler sein.
Die schöne Hotelanlage mit Park und Strand hat mir sehr gut gefallen. Auch ist die Lage des Hotels optimal. Im grossen und ganzen muss das Hotel renoviert werden, v.a die Badezimmer. In der Dusche war Schimmelpilz überall. Wir haben das Zimmer gewechselt weil dies einfach unzumutbar war. Nach Besichtigung von 3 weiteren Zimmern sind wir zum Schluss gekommen, dass die ein generelles Problem in diesem Hotel ist, da alle Badezimmer mit Schimmelpilz befallen waren was eigentlich logisch ist, da es kein Abluftsystem gibt. Auch wurde das Badezimmer nicht gereinigt sondern nur die Tücher gewechselt. Ich würde nie wieder hier übernachten.
Das Zimmer war sehr altmodisch. Nicht sehr sauber
Gut gelegener Standort für Ausflüge
ruhiges und geräumiges Zimmer mit Balkon, Hotellage nur wegen der Flughafennähe zu empfehlen. Sauberer, aber langweiliger Strand direkt neben dem Container-Hafen, unruhig wegen der vielen LKWs, die rückwärts einladen, dadurch die lästigen und lauten typisch amerikanischen Piepgeräusche.
Gute zentrale Lage direkt am Meer
Bei Vorbuchung unkompliziert in der Abwicklung. Zimmer sind in Ordnung, nur Preis Leistung ist ein wenig hoch. Das anschließende Restaurant welches Frühstück anbietet könnte preisgünstiger sein.
Es war zu unserer zufreidenheit
wenig das Zimmer war nicht wirklich sauber, Boden immer voller Sand, Türen schlossen schlecht, Servicepersonal teilweise nicht sehr freundlich, meine Buchung wurde erst anch 15 Minuten gefunden und ich wurde ziemlich unfreundlich behandelt. Würde ich so nicht nochmal empfehlen und buchen, war dafür dann doch zu teuer...
Gute Lage wenn man mit einem Mietwagen unterwegs ist. Klimaanlage war unterdimensioniert für die Zimmergröße, vor allem da das Zimmer direkt unter dem Flachdach gelegen ist.
Super Pool direkt am Meer Hotel liegt nahe Flughfen aber kein Fluglärm zu hören ist gut zu finden Shopping near by
This place had everything that we expected and the Beach was great you could go rite from your hotel snorkeling I recommend this place a return Everything
The view and the pools are very nice and I was impressed with them. The food and drinks were just average. I understand that more people cook themselves in this type of property and not to expect a five star experience. The service was weak and inattentive in the restaurant, enough to get you your meal, but mostly feeling in different.
Price and upgade
Our one bedroom unit worked well. We ate in or out as suited us. Nice 3.5 mile beach trail starts in a park just south of the property; good for running and walking, but could be contested in spots. we had full access to the timeshare immediately south, and frequented the happy hour at their beach/pool bar and their lounge chairs. Grounds were lush and attractive. Beach was nice to look at, but not very useable, as it was small and the surf was high. Too small even for lounging. Next door was better.
Huge room. Gorgeous views. Huge tub. Beautiful tile work. Big kitchen. Washer and dryer The beds were just awful. They were rock hard and not comfy at all. The pillows were small. Had a very hard time sleeping. No coffee maker!!!
The entire resort was really well maintained, had an amazing view of the ocean, liked the fact that the patios were huge. Really close proximity to the beach. Convenient store inside the resort was very useful and had good breakfast. Even though the resort itself was really well maintained, the unit itself was outdated and had issues like the TV remote did not work, patio door was broken and hard to open and close. Kitchen was very outdated as well.
Beautiful accommodations, great location with amazing beachfront access. The condo units are very well stocked with supplies.
Friendly staff. Everything exceeded our expectation
I liked the location, the comfort and spaciousness of our room, and could appreciate the efforts beiing made by the property to upgrade its facilities. I did not like the fact that we were not informed prior to arrival that construction was going on. To be fair, the hotel reduced our rate after I complained.
The 1 bedroom condo units are very spacious and well-designed. You feel like you're living at the beach rather than escaping your room for outings. We did not hear any noise from nearby units except when the maids were moving patio furniture to clean. Our unit could have used a larger living room TV (approx. 25in CRT) as it was dark by 6pm and we just wanted to watch a movie at night. (TV size varies with the individually-owned units.) It was particularly nice to have a washer & dryer in the unit.
The moment we walked into our condo and saw the view, we fell in love with the place. The ocean view with the neighboring islands were amazing. We saw a sea turtle grazing on some seaweed just a few feet from our lounge chairs. We also saw a whale breaching and splashing around from our balcony. The interior was very nice and well kept. The appliances were new, the countertops were recently upgraded from the looks of it. They had everything that you needed to make yourself comfortable in the condo. We never needed to get anything else except food when we were there. It's also very affordable compared to other places. The only thing we can criticize was the size of our bed. They only had a full size mattress and I felt a bit cramped with me being 6 ft and my wife in the small bed. Other than that small detail, the place was just fantastic.
All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
- 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly. - The rooms were well designed and well decorated - The free shuttle rides for anywhere within three miles of the hotel was wonderful. - proximity to airport - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place - particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable. - The distance from popular attractions makes this hotel just an overnight stay location for travelers
staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around. not so scenic near airport
Location near airport. Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.