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|Top-Route||Madrid-Barajas nach Punta Cana|
Negativ: This company is the worst. Not nice people from the beginning. It is so sad. We really understand that they have been trained to not be open mind. Team are working by rules from the company. Worst that robot. Rude and not flexible for anything. I highly not recommend this company
Positiv: Absolutely the best woman at the Wamos counter who understood the nightmare I had been put through by being sent to the wrong gate/terminal barely making 4 hour layover!! She's an angel! All else a NIGHTMARE!
Negativ: Two women attendants were rude upon boarding! man next to me remarked first.dyed redhead woman especially. Unfortunately no name tags! I and mother of 3 told they were running out of water in first 2 hours after NOTHING BEING OFFERED!!! NOT ALLOWED &TOLD WE COULD BUY A DRINK LATER 4 hrs! Nightmare
Positiv: Pillow blanket on each seat. Plenty of passes for drinks and help.
Negativ: No entertainment. Small seats.
Negativ: There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination.
So many unpleasant surprises
Positiv: I liked that our flight arrived safely and was only delayed by half an hour. That’s really all.
Negativ: - $100 baggage fee. For ONE bag. Other airlines don’t charge nearly that much. Apparently, it’s cheaper if I prepay online. What? - Paid $160 to have seats assigned to us but apparently if I show up early, I can totally skip this fee and just pick two seats next to each other. Had no clue because the website isn’t informative. - In flight, meals and drinks were served to a handful of passengers. Nothing was served to me or most people. There was no explanation why nor was there any offer to sell us food. Why? Is the food an extra option? Even if it was, how difficult is it to offer it to the passengers for an upcharge? I know they like upcharging. And it doesn’t explain why the drink cart just strolled by without even asking if I wanted anything. Drinks are extra too? - No personal fan on the ceiling. Come on. Only tiny, old aircrafts dont have fans. - Norwegian advertises free in flight WiFi! But this is very deceptive. You have to download a (terrible) app that doesn’t even so much as give you your flight information. The ONLY thing it does is stream movies. That’s it. It’s essentially their cheap response to having planes without personal LCD screens except it only has one feature. Overall, much more expensive and crappier than what you pay for. If another flight costs $100 more, just take it. This airline doesn’t have its act together.
Positiv: Excellent crew service
Negativ: Old airplane
Negativ: I booked a Norwegian air flight and last minute was switched to Wamos Air. I had no other choice but to take this flight. 2 hour delay. I booked extra legroom and paid extra. There were not enough leg room seats on Wamos. I did not receive a refund. The planes are filthy and old. The service non existent. I will never book another flight or hotel with Kayak ever again. Horrible experience! I travel at least 50 Times a year and never have I dealt with such a nightmare.
Negativ: My flight was delayed 2 hours, causing us to miss our connecting flight. We are now stuck in Botoga over night with no luggage. No change of clothes no toiletries. I just wanted to get to Aruba and relax, instead i had a very stressful time with your airline trying to resolve this issue. I would never fly this airline again.
Negativ: it didn't happen, because Interjet did not make it their job to try to contact me on the PA, or find me in Departures, so I missed my connecting flight
Negativ: I was not told that this flight was operated by wamos- I paid to fly with Norwegian air.
One of the worst
Positiv: I average about 60k miles per year and can say with some experience that this was the worst experience. From check in to getting off the plane. I personally will never fly them again.
Negativ: After self check in at Norwegian counters with a carry-on, you need to get a stamp on your boarding pass before you're allowed to go through security. The line was chaotic with over 300 passengers, unorganized, understaffed and unprofessional people running it. Pay a little more and fly with a competent airline. They pack 5 flights within the 10pm to 12pm from jfk and it's a $#/% show. PS. I was there 2 hours before the flight and about 40 other passengers were running through the empty airport to make the flight last minute.
Way better than American airlines
Positiv: I liked how simple the process was. What put you guys over the top was serving dinner and breakfast! Thank you! It was an awesome detail. And it was really good too. The coffee was so good. I thought the design of the airport was gorgeous! It would make a perfect start to a persons vacation. I gave a 3 in entertainment because wear I was sitting next there wasn't any entertainment, but I didn't mind at all because I wanted to sleep all night. I was upstairs and I loved it.it was my first time on a double decker plane. The crew was great!
Negativ: I didn't like that it wasn't organized in Punta Cana, not even a little bit. I didn't like the process of buying the ticket online the website doesn't work well, it took forever and I even tried to look for a different company because it was too frustrating. I'm not sure why your price changes right before you buy the ticket but I think you should explain why with details because my friend was going to a ticket and went with another site because it wasn't clear. Also in Punta Cana they tried to make us pay a 20 dollar fee, trying to tell us it was obligatory. When we asked more questions then they said did you pay it online? We said we don't know, because nothing was clear on your site. They insisted we pay it and we asked more questions, in the end they didn't make us pay which leads me to believe it was a way to pocket money when they can, for example your company is not clear why the price changed and you are charging more. But maybe it is this dumb fee, but you have to tell the person. Ok say I pay it, then when I get to the airport they say I have to pay 20 dollars, after they make the person pay then they can look online to see if they already did and keep that 20 dollars.
Great flight for a cheap price
Positiv: My wife and I travelled from Punta Cana to Madrid to begin our honeymoon. We chose Wamos Air because their price was ridiculously low. However, we knew that at some point there will be hidden fees of some sort (e.g. seat selection, baggage, food, etc.). Little did we know that there will be be only few things we actually paid. We chose our seats for a reasonable price and, since we travel light, we were able to bring our carry-on and personal bags with us. We didn't expect dinner or breakfast and yet there were given to us! The seats were really comfortable and we liked the friendliness of the crew members.
Negativ: People at the counter need to organize in a better way. Too many people for one simple process - check-in. Also boarding turned out to be madness. No structure, no organization, just get on the plane as soon as possible.
Negativ: Dieses Unternehmen ist das schlechteste. Von Anfang an keine netten Leute. Es ist so traurig. Wir verstehen wirklich, dass sie geschult wurden, um nicht offen zu sein. Das Team arbeitet nach den Regeln des Unternehmens. Der schlechteste Roboter. Unhöflich und nicht flexibel für alles. Ich kann dieses Unternehmen nur sehr empfehlen
Positiv: Absolut die beste Frau an der Wamos-Theke, die den Alptraum, den ich durchgemacht habe, verstanden hat, indem sie zum falschen Tor/Terminal geschickt wurde, und kaum 4 Stunden länger war!!! Sie ist ein Engel! Alles andere ein ALPTRAUM!
Negativ: Zwei Frauen waren unhöflich beim Einsteigen! Der Mann neben mir bemerkte vor allem First.Dyed Redhead Woman. Leider keine Namensschilder! Ich und die Mutter von 3 sagten, dass sie in den ersten 2 Stunden, nachdem NICHTS ANGEBOTEN wurde, aus dem Wasser rannten!!! NICHT ERLAUBT &SAGTE, DASS WIR SPÄTER 4 STUNDEN EIN GETRÄNK KAUFEN KÖNNTEN! Alptraum
Positiv: Kopfkissen auf jedem Sitz. Viele Pässe für Getränke und Hilfe.
Negativ: Keine Unterhaltung. Kleine Sitze.
Negativ: Es gab nichts über die Reise nach Like. Ich habe es Agadir immer noch nicht geschafft. Der Flug in Denver verzögerte sich zwei Stunden, sodass meine Familie alle Verbindungen versäumte. Ich musste dann 1000 Dollar zusätzlich abgeben, um es zu meinem Zielort zu machen.
Positiv: Ausgezeichnete Crew Service
Negativ: Altes Flugzeug
Negativ: Ich buchte einen norwegischen Flug und wurde in letzter Minute auf Wamos Air umgestellt. Ich hatte keine andere Wahl, als diesen Flug zu nehmen. 2 Stunden Verzögerung. Ich hatte ein zusätzliches Beinzimmer gebucht und extra bezahlt. Auf Wamos gab es nicht genügend Beinraum-Sitzplätze. Ich habe keine Rückerstattung erhalten. Die Flieger sind schmutzig und alt. Der Dienst ist nicht vorhanden. Ich werde nie wieder einen anderen Flug oder ein anderes Hotel mit Kayak buchen. Schreckliche Erfahrung! Ich Reise mindestens 50 Mal im Jahr und habe mich nie mit einem solchen Alptraum auseinandergesetzt.
Negativ: Mein Flug war 2 Stunden verspätet, so dass wir unseren Anschlussflug verpasst haben. Wir stecken jetzt nachts ohne Gepäck in Botoga. Kein Wechsel der Kleidung, keine Toilettenartikel. Ich wollte nur nach Aruba kommen und mich entspannen, stattdessen hatte ich eine sehr stressige Zeit mit Ihrer Fluggesellschaft, die versucht, dieses Problem zu lösen. Ich würde diese Fluggesellschaft nie wieder fliegen.
Negativ: Mir wurde nicht gesagt, dass dieser Flug von wamos durchgeführt wurde - ich habe bezahlt, um mit norwegischer Luft zu fliegen.