Hotels in Lianhu - Xi'an

Positiv:: We booked the hotel online and weren't sure what to expect on our first trip to Xi'an. The hotel far exceeded our expectations. The staff were amazing, the room was amazing, we couldn't have hoped for anything more.

Negativ:: Our room was overly warm, though we didn't bother to ask if that could be fixed.

Positiv:: Hotel was very clean, looked brand new. Staff were helpful and attentive. Rooms were spacious and very comfortable, this would be an excellent long stay hotel.

Negativ:: Upon check in the hotel tired to change our reservations to single bed rooms, when we had requested king size beds when the rooms were booked nearly 3 months before. Not the hotels fault, but the city was very dirty and the smog was some of the worst I have seen in China.

Positiv:: Lage, Lage, Lage.

Negativ:: Bad. Klein, müsste modernisiert werden und neue Kitt und Fugen.

Positiv:: The location was just opposite the bell tower and from the reception area was expecting a nice room. Unfortunately we didn't get a room with a decent view, but it was clean. The staff were helpful and when we called with a couple of minor issues, there were no problems.

Negativ:: Smoking was allowed in most areas of the hotel which meant stinking hallways. They had the most disgusting breakfast room with filthy chairs and sticky tables, the only thing that saved it was the omelette made by the chef which was nice.

Positiv:: The location is the only good thing about this hotel.

Negativ:: The service at this hotel is beyond horrible!!! The staff has no idea what customer service is. To start, the reception people do not greet you when you approach them. They do not smile or even say hello. They just stare at you. The young man at the reception when I arrived (looked like the manager, name was Patrick Zhang) could not find my reservation made via booking.com. He never apologized for this. He asked me for the print out. He said he would match the rate. But the rate he gave me was higher which according to him was because of a 15% tax. But my booking.com reservation printout says there is no tax at this location. Every employee I met was rude and had no clue what customer service means. The English spoken is pretty much zero.

Positiv:: Excellent services at the hotel - particularly the tours. Was so easy to book a tour to the terracotta warriors. Did not have to waste time wandering around the city looking for a tourist office. All services were provided at the hotel.

Positiv:: Large room, with perfect view. Very clean, great service. Travel services available in the hotel to arrange guided tour to Terra Cotta museum.

Negativ:: In chinese hotels, internet costs too much.

Positiv:: Very convenient position at centre of Xi An. All facilites you would expect from a good international hotel.

Negativ:: Staff helpful but, as usual in China, a bit po-faced and unsmiling.

Positiv:: A very good hotel, truy higher than 3-star one. Good english-speaking staff, great central location, good and clean rooms, soft beds. Breakfast were good (both chinese and western style), but a bit too expensive (50 RMB)

Negativ:: NONE!

Positiv:: Besonders hervorzuheben sind die zentrale Lage, 10 min zum muslimischen Viertel mit unbegrenzten Einkaufmöglichkeiten und kulinarischen Köstlichkeiten.Auch die Zimmerausstattung war sehr traditionell und geschmackvoll.

Negativ:: Man merkt leider, dass Gäste dieses Hotel selten zweimal besuchen (Touristenabfertigung). Das sonst immer dominierende chinesische Lächeln liess sich oft umsonst suchen (besonders in der Lobby). Das haben wir in China schon anders erlebt.

Positiv:: The room was a comfortable size room. The bed was comfortable and the room was clean and tidy. The view out our window had a good view of the city. It was a comfortable stay.

Negativ:: Their was a strong foul smell coming from the bathroom which was unpleasant. This could be due to the drainage and not actually the uncleanliness of the the bathroom. The pillows were too high and this did give me a sore neck from sleeping on. Also the location was a bit too far from the main attractions.

Positiv:: Gute Lage, ruhige Zimmer, sehr gutes Frühstücksbuffet, schönes Swimmingpool (Achtung Badekappe obligatorisch, Kauf vor Ort jedoch möglich).

Negativ:: harte Betten, wie fast überall in China

Positiv:: The king size bed, hbo, cnn and a swimming pool.

Negativ:: Some of the staff was a little surly.

Positiv:: facilities OK

Negativ:: the indoor pool water was cold in late September

Positiv:: The room was spacious and there was always plenty of stafff on hand

Negativ:: Internet was only free if you have a wireless laptop which you can use in the lobby. Otherwise, in your room or the business centre, it was very expensive.

Positiv:: The position and the concierge staff were excellent. The hotel car and driver were also fantastic and definitely the best way to get out to see the Terracotta-Army and other sites.

Negativ:: Their exchange rate from USD to RMB was very poor and so the cost was higher than anticipated from the booking.com reservation rates. It would be better if they published their rates in the local currency rather than USD. The bathroom could do with updating, it was getting a bit tatty.

Positiv:: Notthin!

Negativ:: As experienced travelers in China we can say that we didn’t like anything! Starting with the staff attitude (rude – in all aspects and with very poor English). low hotel maintenance and dirty. Defiantly not a five stars hotel as rated, maybe a two starts hotel even in local standards. Toilet broke, stains everywhere, even in public areas. The lobby toilets disgusting – dirty, stinky no toilet paper or soap and hand towels. The reasons we have chosen this hotel were the rating (stars), location, facilities and then price. Considering the reality this hotel is overpriced and rated.

Negativ:: Geruch des Teppichs im Zimmer.

Positiv:: Einfach alles. Besonders gut fanden wir die Hilfsbereitschaft des Personals.

Negativ:: Es fällt mir nichts ein.

Positiv:: We enjoyed the swimming pool very much. lso the hotel restaurant has a nice mix between east and west.

Positiv:: Lage (innerhalb der Stadtmauer), Stadtplan wurde zur Verfügung gestellt,europäisches Frühstück,

Negativ:: Extrakosten für Internetzugang

Positiv:: The staff was very helpful.