Hotels in Xincheng - Xi'an

Positiv:: Sauber und komfortabel. Ganz in der Nähe der U-Bahn (ein Plus). Die meisten Angestellten sprachen Englisch und sie waren sehr hilfsbereit und professionell.

Negativ:: nichts

Positiv:: They upgraded our room .. to a deluxe suite ..it was a great experience .

Negativ:: It will be better if they have more variety of continental food .. as we can’t eat authentic Chinese .. but we eat non-veg . Even then we could not eat much in the breakfast .

Positiv:: Big room. Comfortable bed. Close to metro. Nice receptionists whom help us few times.

Negativ:: Noisy room near ours; the isolation seems not be enough for noisy people. Non-smoking room but smell of cigars. Mosquito during one night.

Positiv:: Big and quiet room, comfortable bed, good location close to metro station. Kindly given a gift of fruit and wine as birthday gift. Reception staff efficient with organising taxi.

Negativ:: Breakfast and dinner buffet ok but not good considering the cost. WiFi stopped working for hours and when staff were asked about this, they would say only that it "maybe wouldn't work for a long time." It was eventually fixed, but it was a lot of hassle. Whilst staff tried to be helpful, continuous phone calls and knocks on the door to apologise were an unwanted and unnecessary disturbance of the peace. Staff not as knowledgeable with tourist info as expected.

Positiv:: Amazing hotel. Next to subway station. Very clean and friendly stafs.

Positiv:: Well, the pillow was too soft. But the hotel is overall excellent. A little bit dated, but OK.

Negativ:: Can't think of anything grossly bad.

Positiv:: I like almost everything including the breakfast

Negativ:: Still feel the smoke coming from the AC duck even I reserved a non-smoking room

Positiv:: Sehr gute Lage. Super freundiches und hilfsbereites Personal. Sehr schöne Lobby.

Positiv:: Location, HH executive lounge & breakfast

Negativ:: N/a

Positiv:: die Lage

Negativ:: Rezeption war sehr umständlich, die Refendusche funktionierte nicht, nichts für Heräuschempfindliche

Positiv:: Everything

Negativ:: It was difficult comunicate with the customer servicer

Positiv:: Great location. Comfortable hotel. Good facilities. Pool was great. We were offered an upgrade on check in for an extra 700RMB for our stay and it was well worth it. Included breakfast, late check out, happy hour and afternoon tea in the executive lounge. Luna deserves a special mention for her help with finding a fabulous local noodle place for lunch and her patience with the younger members of our group. She was a real credit to the Hilton team

Negativ:: Nothing. Just a shame that having booked through Booking.com, I wasn’t able to register the stay for Hilton points.

Positiv:: The property was so beautiful and staff was very helpful. They haloed arranges a driver to take us to Terra-cotta warriors for the whole day including stops along the way. The Happy Hour and Afternoon tea was also amazing if you can make the time. We didn’t have the breakfast but I’m sure would have been amazing too. I really appreciated the decor in the lobby, very elegant and historical references.

Negativ:: None!

Positiv:: Location is great, concierge service was excellent!

Negativ:: The room seems damp and smelt of dampness everyday when we returned to the hotel.

Positiv:: Break fast should have the vegetarian and non-vegetarian sign on the food counters. It is said the world is not conducive for the vegetarians.

Negativ:: The room had a glass window for the toilet which we did not like and the food did not have the sign.

Positiv:: Nothing

Negativ:: My husband and myself stayed at Hilton 4 nights. After a tiring, long and delayed flight we checked in and the room was terrible.. old and dirty, bathroom smelled like an ashtray (it was a non smoking room) they changed our room , but still it was too far from Hilton Hotel standards (don’t trust the pictures at all!!!), every time we had shower in our slippers, because the floor In the shower never looked clean. Western restaurant was terrible as well, even the menu is full of food stains. Every night we had dinner at Chinese restaurant in the hotel, it was very hard to find English speaking waiter and make the order (even though there are pictures), each night it was only us and maximum 1 more table occupied, for this amount of clients the service is extremely bad and slow. Food is ok Last night we had our usual dinner at Chinese restaurant and after we asked for the bill , manager came to our table, interacted our conversation to inform us that our deposit has been finished and we need to add more deposit (at the reception of the hotel). This behavior is extremely rude and unprofessional. The high light of the trip is in-room dining in the morning of our check out , which we were waiting since 6:00am to 6:30am , it never arrived and when we left the room we found out that our order(a door menu which you fill up, put outside and staff supposed to collect it before 3:00am) was never collected. So we left hungry.. We travel a lot around the world and China and this is the first time we experienced such a bad service in a 5 start worldwide known Hotel.

Positiv:: Hospitality Comfort and facilities of room Nice concierge service

Positiv:: I was very impressed by the effort put in by the cleaners who made the room, it was outstanding and the buffet in the morning was very nice, so was the gym and the swimming pool.

Negativ:: More work needs to be put in the quality of the shower as there were some dirty and grimy parts of it but the size made up for it.

Positiv:: Good location (even though not in the busy centre). Staff were very helpful. The bed was very comfortable.

Negativ:: The overall room facilities felt like they needed an upgrade (from curtains to the doors).

Positiv:: Excellent and helpful staff. Joanna at check-in helped us to upgrade the room to better meet our needs, concierge advised on what to see in the city and in which order, as well as explained how to best get to the terracotta army and Huashan mountain. Very nice breakfast, good location (walking distance to city wall and city center with bell and drum towers). It was raining during the first day and there are some issues with leaking roof in the swimming pool where staff distributed buckets to collect the dripping water. On the corridor one of the spots on the ceiling was covered with white sheets to cover a stain. The room was comfortable; however from the furnishings you can tell that it served its years.

Positiv:: That it was in a gated premises

Negativ:: Old carpet in the room please change

Positiv:: Sehr zuvorkommender und professioneller Service, sehr gutes Frühstück, saubere und schöne Zimmer.

Negativ:: Bathroom not very private

Positiv:: Situated in a complex of hotels off the main road. Different Accor brands at different price levels.

Negativ:: The choice of restaurants meant going to other hotels in the complex all of which seemed expensive.

Positiv:: Super Frühstück

Negativ:: Whirlpool hat unglaublich gammlig riechendes Wasser Im Pool muss Badehaube getragen werden

Positiv:: Lage ist Top, Fruehstueck war super, Personal sehr freundlich und hilfsbereit Service war sehr gut

Negativ:: Sauna Bereich ist etwas Dunkel und unuebersichtlich

Positiv:: The service from the English-speaking staff was exquisite. They cleaned the room several times a day, reflilling our waters etc. Good breakfast.

Negativ:: The rooms were a little run down.

Positiv:: Location is good. Relatively close to both city walls as well as Muslim Quarter. Free hotel bikes provided.

Negativ:: Breakfast is expensive. Rooms are large but outdated. Bathroom is very small. Limited supply of drinking water provided. Typical mediocre business hotel. Misses a sparkle.

Positiv:: A solid, quality hotel in Xi'an. Perfect for a short stay, with multiple restaurants on site. Not too far from many sites in central Xi'an.

Negativ:: The hotel rooms are a bit aged. This was clearly a very good hotel at one time, but some renovation and remodeling of the rooms could be beneficial to maintain a 5-star Sofitel standard.