Hotels in Weiyang - Xi'an

Positiv:: The location of the hotel is quite strategic with amenities and public transport around the corner. The front desk staffs were very helpful on all our requests. The size of the room is good with comfortable bed.

Negativ:: N/A

Positiv:: Everything was just perfect

Negativ:: No place to eat after 9pm

Positiv:: Ankommen und Wohlfühlen (fast) wie zu Hause aufgrund des sauberen und komfortablen Hotelzimmers. Sehr reichhaltiges Frühstücksangebot.

Negativ:: Keine Verbesserungswünsche.

Positiv:: The location was great! The breakfast was OK, but it would have been better if more western dishes were provided as this is an international hotel. One day, we had to leave hotel at 6 am to go to Hua Shan before it gets crowded, and the hotel staff arranged to pick up the breakfast at 5 am, which gave us enough time to have the breakfast in the hotel room.

Negativ:: None.

Positiv:: Das Frühstück war überragend! Und die schönsten Badezimmer aller Zeiten. Wir waren sehr beeindruckt. Außerdem war die Aussicht am Abend aus dem 19. Stock wunderschön! Richtig toll!

Positiv:: Close to underground station. very convenient location

Positiv:: I really like the location! It only took us 30 mins to get to the airport (10am flight). Shopping Mall Incity is just next to the hotel and there are lots of local restaurants cross the street. Metro is also cross the street, so convenient!

Negativ:: There are three counters at Front Desk! I could never figure it out which counter to provide what service! Staff seemed to be busy all the time. Every time I approached the counter, it always seemed like someone’s 1st day working in the hotel. That person was not able to help me with a simple request. My key card did not work for two consecutive days! Pretty ignoring!

Positiv:: Staff, comfort and breakfast.

Positiv:: Es ist ein grosses Badezimmer mit Duschscheibe mal durchsichtig, mal nicht! Vielseitiges Frühstückbuffet. Toll das Shoppingcenter gleich nebenan mit leckerem Foodcourt!

Negativ:: Das Personal war zwar freundlich, konnte uns aber nicht gross Auskunft über Ausflüge, Taxitarife oder Restaurants geben.

Positiv:: The location of the hotel, the generous breakfast and dinner buffets, the middle management when we lodged a complain related to the malfunction of the air conditioning system and the cleanliness of the room (we found tons of tissue paper under the bed...) whose reaction proved efficient and professional (our room was upgraded until the end of our stay and a dinner was offered to us). The spa.

Negativ:: The air conditioning system was out of service every night as from midnight even though the outside temperature was over 30°C every day during our stay. Consequently, the first morning, we woke up with 27°C in the room, which is hardly acceptable in a high-end hotel. We were told that this was due to the city environmental policy and not to the hotel policy. We haven't checked this information. The front desk employees weren't very warm nor naturally helpful. The soundproofing of the room is not optimal.

Positiv:: Hotel a distance from city centre but metro is nearby Housekeeping staff were friendly n helpful

Negativ:: Checking out experience on morning of 26 May 2019 was bad Hotel needs to change queue system for guests checking out n not let guests who queued earlier in a slower queue to end up spending more time to check out it defeats the purpose of queueing I wish to express my dissatisfaction over the service of Grace counter staff and manager Phoeby who knew I arrived earlier than guests in a faster queue and when staff member of the faster queue wanted to serve me first they did allow her to do so Grace did not even make eye contact with me Grace m Phoebe need to receive further training I want to commend the other staff who manned the faster queue for her professionalism

Positiv:: Useful location close to metro station and good shopping centre. Nice room with impressive on/off glass screen between bathroom and main room. Good breakfast.

Positiv:: Spa Bereich, Schwimmbad, Kinder-Spielbereich

Negativ:: Kein Englisch sprachiges Personal.

Positiv:: this is good hotel for a meeting, however, meeting facility is separated from hotel and as we had rain it was not so good to walk there .

Negativ:: location is bad if you want to see city, too far away.

Positiv:: It was clean, spacious and had great view as it is close to a river. The staff was very friendly and helpful. The hot pot buffet is worth it.

Negativ:: The wall to wall carpet in the rooms. The German restaurant.

Positiv:: Room large and comfortable but a little dated and showing signs of minor but needed maintenance. Great swimmimg pool and locker.

Negativ:: The work out room was barely adequate and tended to be just set for aerobics. The main issue was the wi fi was terrible and the staff did not know the password, when I finally got the wi fi to work it was so slow and spotty it was if no use. This is not acceptable for a highly rated hotel. The staff in the men's locker room was surley one day and helpful the next.

Positiv:: A big and comfortable bedroom, nice view

Negativ:: The swimmingpool was cold

Positiv:: Everything

Negativ:: Nothing

Positiv:: This is a first class hotel in a modern part of the city. All facilities were excellent - clean, smoke free, comfortable, safe, Although desk clerks had limited english, both day and night managers were quite fluent and were extremely helpful and very attentive. In fact both managers went out of their way to ensure that we were well looked after and provided for. Access to the underground was easy and close as were banks and shopping centres. Don't know about the proximity of restaurants since we didn't use them (and the hotel's restaurant for breakfast) but transport (taxi and public ) is so easy that finding an eatery would be no problem. I should think there would be some in the shopping centres. Breakfast (included) was self serve style and was ample and varied.

Negativ:: Nothing at all

Negativ:: The front desk staff was very uncooperative. On check out we had to leave at 515 and breakfast starts at 630. So previous evening we asked for breakfast boxes. Initial response was that it can;t be done. Later they confirmed. They also confiremd that taxi will be called at the said time. However in morning we didnot get any breakfast box. The front desk girl just kept on blaming someone else and was not willing to help at all. So we had to spend extra money on breakfast at train station. She also did not arrange taxi. We had to organise that as well which almost made us miss our train. Manish Jain, India

Positiv:: Close to Xian north railway station and metro. Nice and clean. Quick get away to Xian north station. Food places to eat nearby. Worth the money.

Negativ:: The staff at evening reception were a bit abrupt. Not very helpful and I had to persist a little. But check in staff in the morning were helpful. Doesn’t matter if you staying for a night or so perhaps the girls are young and don’t speak much English.

Positiv:: Overall stay, cleanliness and location. It's located right above a shopping street. Very convenient. The property looks like it was built recently.

Negativ:: There was nothing to not like. Loved the stay

Positiv:: War alles super; zweckmäßig und angenehm eingerichtete Zimmer, sehr gutes Frühstück.

Positiv:: The Team was very friendly and helped us to get a Taxi from the Hotel to the Terracotta worriers. The hotel also stored our baggage at the Hotel for the whole day. Hotel is pretty close to the high speed railway station (~15min). Also the Downtown railway station is ~ 40 min( metro+ walke) away from the hotel. I can highly recommend the Hotel!

Positiv:: Gute Lage Internationale und regionale Küche Freundliches Personal Direkt an der Metro Linie, die alles wichtige anfährt Saubere und Geräumige Zimmer.

Negativ:: Abends (nach 21 Uhr) etwas zu essen zu finden, ist eine Herausforderung.

Positiv:: The room was comfortable & the bed was good. It’s location is good as it’s near the stations & restaurants are not very far away.

Negativ:: One of the staff there didn’t have a smiling face.

Positiv:: Great staff, a couple of very helpful English staff members who were very obliging.

Negativ:: No free wifi, no service guide re laundry service or TV channels etc. Western breakfast options very limited.

Positiv:: Breakfast with some stuff for foreigners. Bed was comfortable. Typical Holiday Inn Express.

Positiv:: We really liked the way the staff gave us complimentary Rice when we arrived very late back to hotel from sightseeing days. Breakfast is good but same choice for all the days during our stay. Nice Rooms. Comfortable. Amazing Location! All good shopping places attached to this Big Hotel Tower and around.

Negativ:: All Good. No Complaints. Sightseeing places such as Big Goose Pagoda etc. are far from this hotel (30mins Drive). You need to have a Private Vehicle for commuting for sightseeing places. Public transport from this hotel may not be that great.

Positiv:: Very helpful staff

Negativ:: Breakfast option was limited to lots of bread and very little substance (cooked eggs, bacon, cooked potatoes...etc)

Positiv:: Luxurious and new hotel, great value for quality

Negativ:: Not close to city center

Positiv:: Extremely friendly and helpful staff, speak some English. Hotel very clean, beautiful, comfortable bed. Breakfast buffet superb, offering wide variety, both western & Asian cuisine. Would stay again & highly recommend.

Positiv:: Good breakfast, friendly personnel, great bed. Close to airport, 30 minutes by car. Close to railway station Xianbei.

Negativ:: Room 0802 was vey noisy outside and the window is not soundproof.

Positiv:: It's a new property and the design(beautiful color shades) as well as the comfort(minimalistic approach) seemed to be at par with the brand. The Chinese breakfast was good. The Wi-Fi was fast and reliable.

Negativ:: The reception desk couldn't find the reservation and had to wait for over an hour to get the room after multiple back and forth calls and emails. The reservation, once found, was upgraded to compensate for the wait and the inconvenience caused. We appreciate that however, we would still expect to avoid such inconveniences in the future. I also feel that the property needs to work on their communication channels. Employees at the reception desk didn't seem to have any knowledge about what's going on in the backend. This can happen at times and I understand that. I hope a simple training for the staff and a more streamlined process will address the issue. I am not sure whom to blame for this - the hotel or booking.com since I had a similar issue with Hilton in Kazan, Russia in 2017. Booking.com doesn't show the hotel reservation code and the hotel can't see Booking.com's reservation code. When I escalated the matter to Booking.com, I got a response after several hours with the hotel confirmation code. Why can't we get this in the first place avoiding troubles and wait time for all parties involved?

Positiv:: It was really nice and convenient hotel. Employees were kind and the service was excellent. Breakfast was fantastic!

Negativ:: The location is quite far from the Bell Tower(Zong lu) which is the main street of the Xian. The subway station was almost 20 mins by walking and the road was very dark and lonesome. So, feeling bit afraid while I was coming back to hotel by walking

Positiv:: Nice staffs and room cleanliness. (Was decorated in 2018).

Negativ:: Located in economic development zone. Hard to find large supermarket nearby. (There is a convinces store in 200m). Roughly takes 20-30 rmb to Xi’an city by taxi.

Positiv:: Gr8 and new hotel, 3-5 minutes drive from city's malls/shops, gr8 value for the money

Positiv:: Second stay. Nice staffs. What I can be sure about is Courtyards is much better than Sheraton Xi’an, where I am currently staying right now.

Positiv:: I liked the very modern and fresh look of the hotel. The location was good...about 20 mins ride to Xian North Railway and 10 mins walk to the subway. The staff were pretty helpful, we had to use wechat to communicate on a few occasions, but always got there eventually. The shower was amazing, they don't hold back on water in China...:). Breakfast was excellent, with fresh omelettes or chinese pancakes available for the heavy hitters...:). All in all, it was a fabulous experience and everything was smooth and functional, and the staff were exceptional.

Negativ:: there is nothing i did not like about this hotel...