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Positiv: great everything!

Positiv: Crew was nice and friendly

Negativ: The economy seats in an A321 are uncomfortable and there is very limited legroom.

Positiv: Customer service as always

Negativ: Nothing!

Positiv: Very nice people and helpful. Good attitude

Negativ: Board was a bit disorganized and took much longer than I am used to even on full planes

Negativ: At least give a glass of water.

Negativ: Delay of 40 minutes

Negativ: Not being able to choose my seat on a 500€ return flight is a joke.

Negativ: Boarding was awful

Positiv: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Negativ: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.

Positiv: The crew and entertainment

Negativ: Nothing

Positiv: The airline is top notch and treated you great like it should be.

Negativ: The sears where a little tight but not bad and the movie options were ok not great.

Positiv: Freundlichkeit des Personals

Positiv: I loved the different features on the screen and the excellent. Customer service on this flights

Negativ: The space on the seat.

Positiv: The rest area

Negativ: The airport was cold and it should be warmer

Positiv: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Negativ: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Positiv: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Positiv: Great crew

Negativ: Very old entertainment system

Negativ: The breakfast scone was disgusting but dinner was great!

Negativ: Legroom was no better than economy class

Negativ: As so often with Alitalia the flight was delayed by 1 hr 20 mins

Positiv: Boarding was ok compared to other Alitalia flights

Negativ: A snack between the meals. More food options for the second meal.

Positiv: Überraschend die Pünktlichkeit. Zu mindestens beim einchecken. Mann hat doch etwas zu essen und zu trinken bekommen.

Negativ: Die betagte Maschine mit wirklich kaputtem Interieur. Es war so eng, dass ich wirklich anfangs überlegte, wie kommen die mit dem Getränkewagen durch. Die Besatzung halt normal für Italien arrogant, aber ehrlicherweise nicht alle. Der erste Eindruck war wirklich kompetent und nicht typisch italienisch kaotisch. Man darf Alitalia halt nicht mit der Lufthansa oder Air France vergleichen. Ich kenne es sogar mit British. Selbst da geben sie sich Mühe. Sei es auch in der Eco kulturbeutel, Glas Wasser nachsem Einstieg, sogar warme Erfrischungstücher in der Eco. Gerne hätte ich auch die Stimme des Piloten gehört, aber das ist scheinbar bei AZ nicht so üblich. Aber, jetzt kommt das große aber, für den Preis absolut OK. Warum jemand teures Geld für die Business Class ausgibt ist wirklich fraglich.

Negativ: Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes

Positiv: Austrian... einfach sehr pünktlich!

Negativ: Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine.

Positiv: Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines

Positiv: The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt.

Negativ: It’s standard European airline. Don’t expect Cathay, Singapore or Emirates.

Positiv: My 1st flight w/Air Canada. Everything ran smoothly. I did not use the entertainment.

Positiv: The crew was amazing, the flight was fast and easy.

Negativ: New seats are very cramped.

Positiv: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Positiv: Movie selection

Negativ: Everything was ok

Positiv: Customer care was super supportive

Negativ: Inflight sandwiches

Negativ: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Positiv: Good amount of space on the plane, lots of movies to watch, good food and drink.

Positiv: Services is good .

Negativ: Food can be better

Positiv: Crew was very pleasant. Boarding and deplaning was smooth and easy!

Positiv: We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested

Negativ: We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested

Positiv: great everything!

Positiv: Great crew, comfy seats and efficient boarding!

Positiv: Flight delayed. Missed connecting flight

Positiv: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for

Negativ: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!

Positiv: Food

Negativ: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.

Negativ: I’m just thankful the Castlegar flight went.

Positiv: The crew was very kind.

Negativ: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.

Positiv: My flight got delayed twice. Had to get rebooked.

Positiv: The seats were extremely comfortable! I

Negativ: Nothing

Negativ: Had no entertainment, asked the attendent, she called simebody, but it didn't help and she didn't bother to come and explain. Food was really bad, undercooked and cold.

Positiv: Loved the smooth ride.

Negativ: Bathroom was pretty nasty

Positiv: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Negativ: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Positiv: Pleasant crew. Appropriate and efficiently served snack.

Negativ: Boarding and disembarkation were slow.

Positiv: Comfort

Negativ: Internet

Positiv: Staff was very good

Negativ: Plane was very warm

Negativ: The entertainment did not work good the entire flight

Positiv: We had a four hour delay and were promptly put in a hotel; Sheraton beds are very comfortable, I wish I had more than three hours to sleep.

Negativ: I never heard major announcements regarding the delay or the meal voucher (maybe not loud enough?). If they said it only once, they should've repeated it. It sounds stupid, but I waited for an hour at boarding before I realized the lineup is for meal vouchers and not the flight. Nobody approached or announced anything, I had to go and ask about changes and details.

Positiv: Very polite and helpful crew. Nice selection of movies in-flight

Positiv: Flight arrived on time

Negativ: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Positiv: The crew was professional & friendly

Negativ: Food was terrible honestly, entertainment system didn't work on 1st flight.

Negativ: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Positiv: Professional crew. Good simple check in.

Negativ: Nothing.