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|Top-Route||Lissabon nach Ponta Delgada Azoren|
|Top-Flughafen||Ponta Delgada Azoren|
Positiv: Crew was good. Seat was uncomfortable
Negativ: Cushen worn out flat
Negativ: Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful.
Negativ: I paid for business and there were no TVs or any entertainments from Portugal to Boston on Airbus 321. The seats barely reclined so basically I was charged for business and got a premium economy seat. They do not have a business section, never flying with them again.
Positiv: Cheap aitfare
Negativ: On time takeoff Better food Television screens to watch movies Better selection of movies
Positiv: Friendly, professional crew, free meal and drinks onboard.
Negativ: The check in email I received suggested I download an app to access in flight entertainment. When I followed the link it stated that the app was not available for my location (at the time Sao Miguel). When I tried to use the SATA onboard app I’d previously downloaded it wouldn’t work. I don’t mind not having entertainment provided by the airline as I have access to downloads from a streaming service but it is frustrating to be told a service is available and then have it not work. Mobile boarding passes would be convenient.
Positiv: Professional, friendly crew. Good food.
Negativ: No in flight entertainment - SATA app, WiFi did not work.
Positiv: Crew did the best they could
Negativ: We flew near hurricane Lorenzo and the flight was the bumpiest I’ve ever had
Positiv: Food, and comfort
Negativ: Boarding process was a zoo...
Positiv: Flight left Boston on time and arrived in Ponta Delgada 15 minutes early. Very clean and well maintained Airbus 321
Positiv: Clean plane and friendly crew. Excellent landing.
Negativ: No entertainment system. SATA internet did not work
No worse than a lot of other airlines, but nothing spectacular.
Positiv: It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security.
Negativ: My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland.
Positiv: No complaints about the crew
Negativ: The in air entertainment didn’t work and the flight was 2 hours delayed.
Negativ: Less delays
Positiv: I sat in an exit row, so I had lots of leg room
Negativ: They announced we should pick up our luggage and go through customs, before catching our connecting flight to Teceira. This was not so and we almost missed out next flight, very disconcerting.
Positiv: The leg room was awesome, for a 6 foot tall person! I really liked the meal and the wine served was actually quite good, with generous servings! Crew was so friendly and accommadating, really nice people! I was very comfy, even with the trubulance
Negativ: Honestly, I am sure everyone is going to comment on the brakes at landing, but it makes an amusing story.
Positiv: The crew was running into people with their carts-i saw it 3 times.
Negativ: The food was bad. The area before boarding was small, and once inside, there was no access to food or restroom. We walked far to board. From the
Negativ: Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane.
Positiv: Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music.
Negativ: One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly.
Negativ: Took off late missed my connecting flight and they lost my luggage and claim process is taking for ever
Positiv: The crew was great. Service was good.
Negativ: Seat comfort and entertainment options.
Positiv: Very nice crew. Appreciate the meal and service good flight
Negativ: Made us ship our carry on bags which we didn’t appreciate ! Even boarding early ! Did not being packed in busses then made to wait both at terminal and plane for long periods !
Negativ: Do not exit anymore
Negativ: Was delayed 4 hours
Positiv: The flight was changed from 9:20pm to 4am.
Then they bumped me to the next day because they oversold the flight. So I missed 1 1/2 days of my retreat.
Negativ: There were no screens and the app didn’t work to watch movies on my iPhone.
Also they waited too long to give out drinks
Positiv: Crew is wonderful. Very efficient boarding utilizing both front and rear doors of the aircraft
Negativ: Food was sub par. Older plane without tv screens
Negativ: The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation.
Positiv: The crew was great very attentive to everyone's needs and helping to see that our disembark went well. Great job and a great flight. We all got home safe.
Negativ: I didn't like the fact that we lost one day in the Azores was supposed to arrive on Saturday morning instead we arrived Sunday after one a.m. and again we were delayed one hour.
Positiv: Tight seats, but freee wine makes up for it!
Positiv: I’m alive
Negativ: The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect.
I'll Never Flight with them
Positiv: Nothing special, staff was ok.
Negativ: Departure delayed 3 times. Flight was supposed to be at 8h20 am and we get in the plane at 7h00 pm. We were stuck waiting in the Bus for 1 hour because meals were not all in the plane.
Negativ: They cancelled the flight and made us try stand in line for an hour to get bussed to the hotel- another hour wait. No luggage because it was in a bin so no clothes or anything. Left at 6 am next morning . Got to Sao Miguel and missed my flight that was to leave the day before. Made me wait on stand by before putting me up in a grand hotel with no luggage. It was Still in Boston. I had to buy things to wear and use. So late no dinner at hotel . Terrible
Positiv: Nice crew
Negativ: No entertainment. Or difficult to access.
Positiv: Nice crew
Negativ: Lack of entertainment
Positiv: It was beautiful
Split up a family of 4 including my 2 year old son
Negativ: Seats were chosen weeks ago and we recieved a text the night before flight that our seats were changed . They put our 2 year old by himself in tow 38 and the rest of us in tow 5&8 and told us we had to figure it out and ask passengers to switch . Hey made no effort to accommodate
Negativ: My brain new luggage was very badly damaged
Flights were great! But carrier was a confusion
Positiv: I loved the fact that our meals, drinks and seat allocation was included in the price. The staff at Azores air was excellent. The flight crew was friendly and it was a smooth flight that took off and landed on time.
Negativ: I bought the ticket through lastminute.com everything I had sent to me said I was on a TAP flight. It was a shared flight and I actually had to check in with Azores Air. This caused me a lot of stress as when I called lastminute.com to find out what was going on as TAP didn’t have a flight leaving to my destination it was only after several minutes of conveying there was no Tap flight that the customer service rep said oh you are to check in with Azores Air.
Positiv: Left and arrived on time. Friendly crew. Decent snack served early in the flight.
Negativ: No entertainment beyond watching the map showing the progress of our flight.
Positiv: Left and arrived on time. Friendly crew.
Negativ: No entertainment...could only watch the map showing our flight's progress.
Waiting on runway
Negativ: They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes.
Negativ: Flight was 2 hrs late then when boarding they loaded all of us in a bus. We’re packed in and then stood on he bus for over a half hr waiting for the cleaning crew to finish. Why we didn’t just stay at our gate till it was ready? Idk but everyone seem to not know what they were doing and very unorganized
Negativ: They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako
Positiv: Flight crew was very nice.
Negativ: Could not pick seats when buying tickets through website. Had to call airline separately, which we did. However, actual tickets that we received at airport were for different seats. Happened to another couple on our flight as well.
Negativ: There were 2 other couples in the situation described above. We waited in line and got to the agent first, but upon realizing he had more than one couple in our situation, he agreed to help us all as a group. He gave us our tickets for the new flights one by one. When we got onto the aircraft we realized that we were in the far rear of the plane and the two couples (4 tickets) BEHIND us in the original line were given tickets in the business class portion of the plane, all the way in front. We were seated between two screaming babies and their parents, cramped in an aisle and middle seat. When I originally booked the reservation, I had paid extra money for the seats we preferred. Our new flight gave us the worst seats on the plane while giving the couples behind us in line the best.
Positiv: The wine was very good
Negativ: Business class isn’t super posh but still good
Very positive experience
Positiv: Flight from Sao Miguel was on time and arrival at Boston was also on time. The crew was friendly and professional. It would have been nice if the WiFi at the airport was faster so we could have loaded the WiFi app for on board entertainment, but somethings can’t always be accomplished.
Positiv: Couldn’t drink it since I am pregnant, but free wine with dinner.
Negativ: Plane was hot. Was in the back and had to sit for a while before air was turned on. No entertainment. Bad weather made our flight 2 hours longer. Couldn’t sleep on overnight flight as ailes were busy for the rest room.
Everyone was so nice!
Positiv: I had injured my ankle prior to my trip and everyone was so sweet and accommodating-
Smooth and on timw
Positiv: Good flight, nice crew. Food was just ok.
Negativ: Food was bad
Never fly azores
Negativ: Expect major delays .
Never fly azores
Negativ: Expect major delays
Positiv: Crew were very pleasant.
Seats are reasonably comfortable, with decent legroom.
Negativ: Boarding was a bit chaotic. They called us all, and then we had to wait about 15 minutes, with everyone standing. They don't call by row number, so it's a free for all. Food was so-so. Dinner was fish, which was dry and had no sauce. The cake was also dry, unlike the delicious brownie we had on the flight to the Azores. (But that flight was delayed 6 hours!) I don't want to watch entertainment on my tiny phone. I wish they had seatback screens as other Trans-Atlantic flights do.
too many parties involved
Positiv: Jetblue airplanes
Negativ: I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/
Positiv: The food was a pleasant surprise, and was a lot!
Negativ: Boarded 1/2 hr late, note to self; don’t try to help stack the plates to assist the flight crew. Stewardess fussed at my GF for stacking the plates together neatly. She was only trying to help. Stewardess was rude, stating “ no no, not like that, this is cafeteria style” we didn’t get the memo. Anyway, hurt feelings report will be filed accordingly!
Positiv: All the expectations are met: on time, professional staff, average comfort, ok food.
Negativ: Rowdy older passengers
Positiv: very friendly airline...thank you.
Positiv: The crew were very kind very professional
Negativ: No entertainment at all
Positiv: new plane with very few passengers
Negativ: The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay
Positiv: Nice crew, good food and free wine.
Negativ: Flight was delayed and they charge extra for seating next to each other.