Günstige Flüge mit Copa Airlines finden

They regularly overbook the flight and left me on land.

Negativ: Did not ask for volunteers and gave preference to people who di on line check in. Ridiculous joke of an airline.

Positiv: The electricity went out at the airport in Panama which caused cancellations and delays. Copa did not handle the situation well. They did not put extra staff to deal with all the people who missed their flights. It was a total mess. I had to wait hours to get a new flight.

The airline had a lot to contend with but handled everything quite poo

Positiv: Ultimately the guest services supervisor at the PTY airport she talked and acted decently. Wish others would follow her example

Negativ: More training. Improvement in operational detail. More respect for customers - does not mean always spending more but empathy and effective planning

Terrible

Positiv: Most of the Ticket/gate staff were kind

Negativ: Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous

They did well

Positiv: Overall good experience. Crew member were polite and pilot did well flying.

Negativ: Seats uncomfortable and way too cold in the plane.