Mietwagen in Bordeaux

Positiv: The car was recent, cheap, and drove really well The staff did their best to help

Negativ: The waiting time at the airport was pretty long both on pickup and dropoff The car had a lot of marks of dirtiness inside and outside

Negativ: There was zero signage for drop off. Missed my train because I spent 30 plus minutes looking for the location.

Drop-off charge or prepayment?

Negativ: - Although I had prepayed the rental cost, I was told I needed to pay a "drop-off" charge which is "never" prepayed. That charge would have doubled the total cost of the trip. I did not accept it, and finally managed to go with the prepayment bill, but the rental car agent became very moody after this. - The rental cars in France are supposed to have some accessories such as a warning triangle, extra light bulbs and a blue parking card. I only found the first item in the car. - The water tank for windshield wiping was empty. Which I only discovered when the birds made a mess on the windshield. The day after, I had to use soap and hot water to clean the window. Without this, the visibility was very poor at sunset time.

Horrible customer service

Positiv: I like the car

Negativ: When we arrived, the car was not ready, so the person attending had to clean it up and prepare it. The worst part however was the return. The same guy was on the phone when I arrived and completely ignored me and another person for 10 minutes. When I gestured if it easy Ok to leave the keys, he pretty much insulted me. I travel around the world every month and always rent from different companies, but my last three Hertz experiences this year have been utter nonsense. I won't be renting from Hertz ever again.

Hertz Bordeaux airport

Positiv: Courteous employees at the desk and in the l to (they missed damage on the vehicle and corrected that and apologized)

Negativ: Kayak stated $15/day for GPS, but Hertz charged Euro 30 (= $36); never received a receipt from Hertz

We never got our car!!!!

Positiv: The online reservation process seemed easy enough...too bad reserving in advance doesn't actually mean anything...

Negativ: We showed up and there were no automatic cars available, even though I'd made a reservation for one! My husband and I had taken off work and walked all the way across town with our luggage and food for our trip only to find out that they only had manuals and that potentially we could come back the next day. We ended up having to go with another rental car agency and pay almost double the rate we should have paid had our car actually existed at Hertz. I can't believe you all can get away with that! And the lady behind the desk didn't even offer us a discount on a future reservation or anything! Very disappointed.