Helpful staff at rental counterPositiv: Helpful suggestions. Maps already marked. Super nice.
Negativ: 1) I didn't like that the Alamo office was closed when we dropped off our vehicle. We asked businesses close by and figured out what to do. It should have been mentioned on our rental agreement.
2) We were contacted by Alamo the next day that there was damage to the vehicle. It was marked on our form when we picked up the vehicle but it was not communicated on the receiving end. My husband informed them of this and it was cleared.
We arrived home to find a letter from Alamo requesting us to get in touch with them re: damaged vehicle. My husband called again to inform them of the history. Message was left a few days late stating the letter could be disregarded.
Positiv: The compact size of the Tiguan on the outside was great. The roominess on the inside was good. The service counter personnel were fast, friendly and helpful although a little too eager to try to upsize our rental to a yukon-like behemoth of a vehicleNegativ: The gas mileage was so-so.
Positiv: Car was fine, performed wellNegativ: Gave me a reservation to pick up after the downtown Halifax, Nova Scotia location was closed. Had to hire a cab to take me back to airport, to obtain car, Besides the extra $120.00 canadian for the two cab fares, the whole first day of our vacation lost. Would appreciate your consideration, of reimbursing me the $120.00, as reservation from Kayak the flawed cause.
Hilfsbereites Personal an rental SchalterPositiv: Tipps. Karten bereits markiert. Super nett.
Halifax to Bangor rentalPositiv: I loved getting an SUV for our vacation and the price was very reasonable considering we returned it out of the country!
Pleasant Avis ride in beautiful Cape BretonPositiv: The Taurus we rented was in great shape, clean and ready to go as promised. The manager at the Avis outlet in Halifax was courteous and helpful. Though I rented with Kayak, he found my Avid Preferred number in the system and saved me a little more. We immediately drove up to Cape Breton and all over the island. Very enjoyable trip, and the car served its purpose quite well. If we visit NS again, I will certainly rent with this agency.Negativ: Not the franchise's fault, but the road construction on Grafton Street in Halifax, not to mention all over downtown was horrible. This is on the City, with a seeming lack of proper traffic flow analysis before they'd shut down streets. Total lack of signage too.
Overall good, gas tank unfilled at pickupPositiv: Friendly representatives, clean car, modern Negativ: Gas tank wasn't completely filled at pickup, didn't notice till started driving
Positiv: The car was clean and in good condition; the counter help at pick up in Halifax was very friendly and very informative; the drop off at the airport was quick and easy.
Positiv: They were conveniently located in the city center. The agent was by himself when we arrived soon after they opened, but he was very helpful. Perhaps we were scheduled to drop off at the airport location, we were super-upgraded for free. Negativ: Nothing really. If we must, the upgrade was a bit too luxurious (we'd requested an economy car, as it was just two of us with not much luggage, but got a Cherokee. Hmm, extra gas...)
Positiv: I wish there had been a more low cost option for a hybrid vehicle or at least one that was more fuel efficient.
Also, it took a bit to figure out how to work the windshield wipers. It was a bit different in this newer vehicle. We had to look it up in the manual. Tired to use the Bluetooth but it wasn't enabled. Someone going through the features would have been nice.
Positiv: The guys were great, the care was better than expected, they were flexible on the drop off location and they had the best price in town.Negativ: not 24/7
Picked up car was not cleaned at ALLPositiv: location of pick up.Negativ: The car was not cleaned on the inside or outside. There were foot smears on the front windshield on the inside and sand/dirt on the dash board from the front passenger putting their feet on the dash. There was food in the back seats and garbage in the car. The outside was dirty and the windshield was covered in bugs. Very unhappy with the vehicle state when we picked it up.
Wrong price advertisedPositiv: good service apart from inaccurate pricing Negativ: Your site indicated the pre-tax price would be $144. I paid $180.
Positiv: The car had only 1000KM on it.Negativ: The car had a very small gas tank.
Positiv: Booked on line and everything was ready to go when we picked it up.Negativ: The fact that if we picked up the car at the airport when we landed it would have cost us much more than picking it up in Halifax. Should be the same rate.
Smooth ride in Nova ScotiaPositiv: Everything from start to finish was perfect with Budget. Efficient staff at check in and check out. Good value and a clean, good- working car.
Positiv: every thing very friendly help full price was good
car was new and clean
Top-Quality Service!Positiv: Friendly staff, easy pick-up/drop-off process, and clean carNegativ: Office was small, and a bit messy
Positiv: Nice , friendly staff
Positiv: Ease of both pick-up and drop-off.Negativ: Nothing
Positiv: all good
Positiv: Got upgraded good vehicle and good info I could drop at airport with no extra charge.Negativ: Vehicle was gutless poor power, charge for second driver at about $14 per day is ridiculous. Who would pay this? If it was $2 or $3 per day they might sell this option.
Positiv: Staff at Halifax were excellent. Negativ: The two telephone reps ( from Timbuck2) did not do anything they were asked to do even though they acknowledged they did.
Vehicle was smaller than advertised even though the disclaimer may have shown that. Our vehicle was not similar to a Chev Tahoe by any standard.
No car due to them overbookingPositiv: Car - clean, quite newNegativ: There was no car for me at the booked location with no idea of when one would be coming in.
There was already another person ahead of me in the list who was also waiting because of overbooking so I did not feel like waiting. They said I could pick up from another location and after getting there by public transport nearly 2 hours later, they tried to charge me an extra 'prime' location fee for the new location...
Great service and clean new carsPositiv: Polite helpful desk staff. Very easy and rapid process. Negativ: Everything was fine with the rental.
Toller Service und saubere, neue AutosPositiv: Höflich hilfsbereites Personal an der Rezeption. Sehr einfach und Rapid Prozess.Negativ: Alles war in Ordnung, mit dem Mietwagen.
Good experiencePositiv: Pleasant, efficient and courteous people. Car not beautiful, but clean and no problems at all.
Positiv: I made a mistake in reading my reservation and cam a day late.The staff went out of their way to accommodate us.Found a car and upgraded us ..very pleased with service.
GreatPositiv: Everything was as stated, great rate, excellent customer relations and service. Can't ask for more
It was excellent customer service ...Positiv: The car was cleaned. The service was excellent.
Great RentalPositiv: Arrived early and tat was not a problem. Given a free upgrade. Person dealing with was very helpful and friendly. Great service
Positiv: Our weekly rate was great, service on both ends was great.Negativ: Extended our rental two days, the daily rate was terrible.
Easier pick up and drop offPositiv: The staff was so friendly and so helpful when we did connect.
The car was clean and in like new condition.
The rental cost was quite reasonableNegativ: We arrived in Halifax by train, the office was closed so we had to spend a night without a car. There needs to be an improvement in how people can pick up the car they reserved months before.
We were flying home and could not leave the car at the airport without paying an exorbitant fee. There needs to be a better way to arrange to return the vehicle after having rented it for a week.
Renting in Halifax Positiv: The team at the location was great, we ran into some issues trying to pick up our car, but when we finally made it, the team was very helpful. Negativ: The location is only open until 6pm
Positiv: Friendly and flexible staff. They helped me to fine-tune my days/time of rental to save money. Negativ: No complaints
Excellent servicePositiv: Very helpful staff including return dropoffNegativ: Car had some issues - warning messages came up
Negativ: I was surprised that we could not pick up car at the airport. We had to take public transportation to their downtown location. Likewise in returning we had to drop car off downtown.
Excellent servicePositiv: Comfort of the car
We had a bigger car for the same price
Dropoff very appreciated
UpgradePositiv: We had a reservation for a compact car, and were offered an upgrade to a larger car at no charge. Had a Hyundai Sonata, very nice car with good fuel economy.
Negativ: We arrived at Halifax airport late (9:30 PM), and called the number. No answer. Waited about 10 minutes, called again, go someone to pick us up. Staff should have headsets to be able to answer phone wherever they are, to avoid panic attacks by customers.
Good car rental in Canada but beware of excess insurancePositiv: Car was good fitted with satnav fitted and we received an upgradeNegativ: Rental company would not accept vehicle excess insurance which had been purchased, so we had to take full insurance with the rental company which was more expensive and then claim a refund on the external policy
Base model cars and quick to charge for add onsPositiv: Nissan Altima was very good on fuel economy, they also had me on my way very quickly.Negativ: Base model cars are uncommon at other providers but not at Hertz. I also was not able to use my rental due to weather challenges as the tires while legal were not sufficient for snow covered roads. The last thing was upon return of the car they were originally going to charge over the daily rate for an extra 30 minutes.
Snow tires not includedNegativ: Be aware that snow tires are NOT included in your rental. I was quoted $260 to upgrade to a car with snow tires. In February, in Nova Scotia you would think they would be included.
Overcharged Positiv: They charged me much more than your guaranteed price.
Positiv: It had 4 wheels.Negativ: tried to charge $500/day for the vehicle, instead of advising to wait 30m and the rate would be $130.
Picking up car at Halifax airport Positiv: Pleasantly surprised to see that pick up was from airport and didn’t have to take a shuttle as indicated when booking on Kayak. Staff very friendly. Non limited km. Competitive price. Note that I rented an economic car for one day. I booked it the day before, I would have had a better rate I had booked a week before. Don’t procrastinate to book your car if you want to rent one. Negativ: Minor detail but parking lot is dark, it’s hard to see when you are setting up your seat, mirror, etc
Great upgradePositiv: Car we originally rented was not available so upgraded us to sports car for FREE!!!! Only use Hertz from now ON!
Positiv: Everything was fine except the price. Negativ: Too many hidden fees. The online price and price that you pay at the counter differ considerably, over $200!!
Positiv: Counter person was very helpful, very congenial and pleasant.Negativ: The GPS tended to not pick up on road closures thus leaving me to guess at some detours before recalculations.
Solid rentalPositiv: New car, clean and comfortable.Negativ: Line up to pick up was 15 minutes. Price.
Positiv: Convenient locationNegativ: the car was dirty, with dusty dash and interior. The outside hadn't been cleaned either.
Positiv: It was very easy to pick up and drop off the car. The staff member were very kind.Negativ: However, I did not end up with the type of car I thought I had rented. They gave me the keys to a much bigger car than what I expected. Having never driven such a big car, it made me very uncomfortable at first. And they could not find another car to match my criterias, even though I had made my reservations a few weeks in advance.
Great car, easy to drop off and pick up. No hidden feesPositiv: The cost of the car wasn't as cheap as I'd hoped, but it was cheaper than any other site I looked at without discount. The car was very clean and was great on gas. There were no additional fees after returning the car, and the staff was friendly. I had no problems with this rental Negativ: The distance of the hertz rental place from the airport meant that I had to pay for a $70 cab ride, but it was still cheaper than renting from the airport.
everything was extraNegativ: pushy sales person.
everything was extra. did i want winter tyres... eh its winter in canada?? of course.
did i want insurance...i had taken the insurance on the kayak. but apparently that is no good
and on it went
Top of the linePositiv: Easy pickup and drop off someone coming to vehicle to print your final receipt was perfect
Positiv: great price -great car
Negativ: Picking up the car in Halifax took way to long, over 45 minutes which caused us to be an hour late for a wedding. A new (I assume) employee was very slow.....had to ask someone else to step in and move us along faster, in being late, my partner slipped on steps and twisted his ankle, stressful, but all in all, the rest was fine. I had called the rental the day before picking it up to see if I could drop by and fill out the paper work to speed it up, this option was not available to me.
Wish I realized this *wasnt* at the airportPositiv: Car was clean, ready and return hours were flexible. Great location and staff was helpfulNegativ: I wish I had realized that this pickup *wasnt* at the airport - cost us $70 to get to downtown Halifax to pick up the car, but the rental was also $400 cheaper to get from downtown as opposed to the airport. the markup is a blatant example of price gauging. Thanks, capitalism.
Nice customer service, but beware of hidden feesPositiv: Polite, efficient service, flexibility on return time and car ran perfectly.Negativ: There were a bunch of hidden fees charged by Thrify, not included in the Kayak policy.
Wonderful experience Positiv: Never used thrifty before, very nice folks there!
Cleanest rental vehicle I've ever gotten.
Will definitely use again!
Positiv: The easy way to obtain a good price for rent a car, and the good attention to pick it up, nice people.Negativ: Was bad I had to wait for almost 30 minutes in the airport to return the car, the only one employe who was in charge, was not enough she had to do everything, She saw me that I was in a hurry, and received the keys and ask me for my e mail to send my bill, of course i didn't received nothing yet, this is unaceptable, in an airport where we have to respect scheduled flights
Close to Cruise TerminalPositiv: Located in the Westin Hotel, this Thrifty rental site was close to the cruise ship terminal. The car was clean, the staff very friendly, and had no problems with the rental process.
Positiv: super Preis - tolles Car
Wundervolle ErfahrungPositiv: Habe noch nie zuvor Thrifty genutzt, sehr nette Leute!
Das sauberste Mietfahrzeug, das ich je bekommen habe.
Werde auf jeden Fall wieder kommen!