Positiv: staff was excellent, very very helpful and kind.
rate was reasonable.
Negativ: extra charge for picking up at train station (I thought I'd reserved a car from station)
car had some kind of leak. couldn't use it first day
Positiv: the car was new. it ran great. very gas efficient. friendly staff, especially when I ran late returning the car, due to weather delays.Negativ: I bought the additional insurance directly from the site and when I got to the rental car company they insisted I buy THEIR insurance. not only did I pay 40% for the insurance, the car wasn't even legally insured there. secondly, the rental car company was severely overbooked. when I got there, there was only one car left which they gave me. the car I rented online was supposed to be big enough for "two luggages" and they one I got barely fit one. I was lucky enought to leave with a car, as the person who came in behind me left very angry without one.
Complete failureNegativ: I thought all was well when I got on an earlier flight, but Dollar refused to change the time on my car reservation and I could not get the car when I arrived. They insisted I'd have to pay three times the price. After 45 minutes of assistants calling the headquarters and all sorts of other useless jazz, I gave up and rented from someone else.
Positiv: Wonderful employees , very friendly staff!Negativ: The car was not ready at the time of the supposed pick-up, had to be brought over from other location (airport) 2 hours later and car was filthy and not cleaned.
Good optionPositiv: Centric location and good service.Negativ: I asked for a medium car and it was a small one.
Positiv: DNegativ: Not clean
Gute WahlPositiv: Zentrale Lage und guter Service.Negativ: Ich bat um ein Medium Auto und es war ein kleines 1.
Positiv: DNegativ: Nicht sauber
Not clear Positiv: Fast and efficient Negativ: The agent tried to upgrade my car to a bigger one but failed to be clear on the condition ($$).
Not too many choices of cars.
Negativ: overpriced when request was for less than 12 h- too bad there is no optionsfor lessthan 24 h