Mietwagen in Paisley

A 35 minute wait when you arrive just to speak with someone is not OK.

Positiv: Representative understood our frustration and upgraded us.

Negativ: Ridiculous ticket system meant waiting 35mins just to speak to someone. Arriving late at night with small children this system was painful. If you know how many people booked surely you can make the pick up a lot smoother. The other carhire companies did not seem to be having the same problems. Also - directions on the print out were not how you actually get to the 'new' car hire centre.

Too much paperwork required to rent from Thrifty.

Positiv: Nothing.

Negativ: I reserved my car with Thrifty at Glasgow Airport. However,, when I tried to decline the company's insurance and use the coverage on my credit card, they insisted on written proof of coverage. Who carries around something like that?! I offered the phone number to the credit card company but they declined to call. Never again.