Negativ: The reservation made by internet, placing that I would deliver the vehicle in Doral offices, but when I was given the vehicle, they placed another delivery address and I did not notice the error.
The day of delivery arrived at the Buget office in Doral, as I had done in the reservation and they told me of the error and that if I delivered the vehicle in Doral, I would be charged an additional.
I decided to take it to the airport offices and to get beyond the delivery time, I was charged an additional day.
diffrent car type Negativ: different car arrange
Almost PerfectPositiv: There was a mysterious hole in the bumper on drop off, but since I had their coverage I didn't need to do anything extra. Overall it was a great experience.
andere FahrzeugklasseNegativ: anderes Auto
Positiv: Fuel economy, vehicle color and options. Vehicle handling.Negativ: Because of the flooding in the Houston area the drop off location is closed. I was forced to return the vehicle to a location, quite distant at my inconvenience and expense.
Hertz, should be more cooperative, to make things easier, not the fault of the customer, their location flooded. At least offer some discount for the customer's inconvenience, or pick up they're vehicle at their expense.
Positiv: Employees were nice and courteous, but overwhelmed.Negativ: The car needed oil change, had to switch vehicles at my other destination. We were not informed of the drop key box, so we were charged an extra day. Day of pick up only had 2 people working.
Slow and inconsistent servicePositiv: I liked the good deal I got and the car was better than expected.Negativ: When we got there the place was closed with a paper taped to the door and scribbled handwriting saying "Be right back." There were 5 others waiting when we got there. Then there was only one employee there for 30 and he had only helped one customer. Finally two other employee's showed up and the process finally inched forward. We were waiting for and hour before they helped us.
Positiv: Fantastic price! Made an 18 hour trip much more enjoyable.
Pleasant and efficient staff at Hertz. Will definitely use Kayak again!
Positiv: Fantastischer Preis! eine 18 Stunden Reise viel angenehmer.
Angenehm und effizient Personal im Hertz. Werden auf jeden Fall wieder Kajak wieder!