Mietwagen in Redding

Avis counter at Redding airport closed prior to ou

Positiv: N/a

Negativ: Had confirmed reservations at Redding , California airport. Plane arrives at 4:45. Avis counter closed at 4pm. "New operating hours" sign. Got stranded. When confronted Avis person on the way back several days later, the answer was " Its Redding" " Call corporate office" Very poor service indeed!!! Beware!!!!

I was misled about the drop off point

Positiv: The car was available for pickup.

Negativ: The drop off point of Reno Intl. Airport that I requested was not relayed to AVIS and I ended up paying DOUBLE for my rental to drop off at the airport! Not Acceptable!!!

Positiv: The carl type was it did. We ended up enjoying the car.

Negativ: We rented the car for a 24 hour. And we're caught in traffic coming into the Oakland airport delaying our arrival by 30 minutes we were charged an extra day rental for the extra 30 minutes. We contacted customer service and were told a credit would appear on our Original payment form but this has not taken place yet.

Worst experience ever!

Positiv: Terrible terrible service. I reserved a specific vehicle at a specific pickup location and made plans based on that location and timetable. I was contacted 2.5 hours prior to my confirmed pickup time (7:30 am) and left a brief message to call back. Around 8:15 am I contacted the rental office only to be told the car that I had reserved 24 hours earlier was not available and there was nothing they could do for me. I insisted that they figure it out for me and after some persistence on my part the person who had left the message and been my only contact said he would transfer the reservation to a not so near by airport location. I was not happy about it, I asked if he could have the vehicle transferred to his location since I picked that location based on travel time and picked lodging due to proximity to that location. The associate rather unhelpfully declared that was the best that could be done, regardless of any confirmation #. I arrive at the airport pickup location only to be turned away almost instantly. 1. You MUST have a ROUND trip ticket to present at airport pickup locations in order to pickup a rental ( Even if you fly one way, each way, which is cheaper! A one way ticket isn't enough) Why was I not made aware of this by the associate at the time of the transfer??? 2. You NOW ( as of Jan 1st I was told) must have a valid major credit card in order to rent at certain AIRPORT rental locations! Usually this wouldn't be a problem, but my replacement did not reach me before I left home. I had used a debit card before and knew a credit card was always preferred but was confident it was a non issue due to experience. How wrong I was!!! Sure at the non-airport originally chosen location a debit card would have been just fine. That part was clearly explained to me by the lady at the counter at the airport location, she empathized but said she could do nothing. I asked for the manager and the eyes of the gentleman one register down lifted in my direction, he reiterated shaking his head and stating there was nothing that could be done, while tossing me a piece of paper with non- airport pickup locations and a customer service number to contact. If only everything in life was that easy, just shrug and throw your hands up. It's not their problem was the consensus, it was mine. Company values, customer service quality , and "guarantees" don't mean what they once did. I would like an explanation, however I won't get my hopes up, it's already been made clear that no one cares.

Negativ: Terrible terrible service. I reserved a specific vehicle at a specific pickup location and made plans based on that location and timetable. I was contacted 2.5 hours prior to my confirmed pickup time (7:30 am) and left a brief message to call back. Around 8:15 am I contacted the rental office only to be told the car that I had reserved 24 hours earlier was not available and there was nothing they could do for me. I insisted that they figure it out for me and after some persistence on my part the person who had left the message and been my only contact said he would transfer the reservation to a not so near by airport location. I was not happy about it, I asked if he could have the vehicle transferred to his location since I picked that location based on travel time and picked lodging due to proximity to that location. The associate rather unhelpfully declared that was the best that could be done, regardless of any confirmation #. I arrive at the airport pickup location only to be turned away almost instantly. 1. You MUST have a ROUND trip ticket to present at airport pickup locations in order to pickup a rental ( Even if you fly one way, each way, which is cheaper! A one way ticket isn't enough) Why was I not made aware of this by the associate at the time of the transfer??? 2. You NOW ( as of Jan 1st I was told) must have a valid major credit card in order to rent at certain AIRPORT rental locations! Usually this wouldn't be a problem, but my replacement did not reach me before I left home. I had used a debit card before and knew a credit card was always preferred but was confident it was a non issue due to experience. How wrong I was!!! Sure at the non-airport originally chosen location a debit card would have been just fine. That part was clearly explained to me by the lady at the counter at the airport location, she empathized but said she could do nothing. I asked for the manager and the eyes of the gentleman one register down lifted in my direction, he reiterated shaking his head and stating there was nothing that could be done, while tossing me a piece of paper with non- airport pickup locations and a customer service number to contact. If only everything in life was that easy, just shrug and throw your hands up. It's not their problem was the consensus, it was mine. Company values, customer service quality , and "guarantees" don't mean what they once did. I would like an explanation, however I won't get my hopes up, it's already been made clear that no one cares.

Broken A/C

Positiv: Very courteous staff. Rental car pick-up in same terminal as baggage claim.

Negativ: Broken A/C at pick-up. Transmission froze 2 miles prior to return to airport.

Positiv: nice workers

Negativ: way much to expensive compared to other rental cars.. and than first i got a wrong receipt had to call afterwards to clarify..

didnt happen

Negativ: that couldnt get the car with cash and i had to have a credit card and it didnt say it on the website

Die Klimaanlage kaputt

Positiv: Die Angestellten sind sehr zuvorkommend. Mietwagen Pick-up im gleichen Terminal wie Gepäckausgabe.

Negativ: Die Klimaanlage kaputt im Pick-up. Transmission froren 2 Meilen vor der Rückkehr zum Flughafen.