Mietwagen in Rochester

Negativ: Hertz failed to hold our reserved vehicle, forcing us to shift from full-size to compact equipment. We were flying from Florida which was in the midst of recovery from hurricane Irma. In addition, we experienced delays in Ohare, unable to notify Hertz. I worked for IBM for 33 years, rented Hertz vehicles dozens of times, and will NEVER rent from Hertz again!

Negativ: I will never use Rentalcars.com ever again. Be careful. Hertz should not allow them as a reseller

Positiv: Your representative in Rochester, Minnesota, was very courteous and ended with, "Is there anything else I can do for you?" The car was clean and had a long-handled brush/scraper to remove snow and ice, which I needed and used.

Negativ: The Waterloo Airport was closed due to fog on the day I was supposed to pick up the rental car there, and I was diverted to Rochester, Minn., instead. So I called Waterloo to cancel the reservation, and I made a reservation in Rochester online. I was going to pay about $100 for the for the four-day rental if I had picked up and dropped off in Waterloo, but it cost me $383 instead, presumably because the pick-up and drop-off points weren't the same. I'm not happy about that. Your representative in Rochester hadn't seen my reservation yet but quickly pulled it up. He was helpful. I was eager to get underway because it was dark and blowing snow and I had to drive 80 miles instead of 45. There was no one at the counter when I dropped off the car in Waterloo, so I couldn't ask for an airline Frequent Flyer number to be added before the rental was closed. By the time I got home to Washington, D.C., the agency in the Waterloo Airport was already closed. I called today to ask that a number be added, since my rental account hadn't been processed yet. Dallas in Waterloo said it was too late. So I called the Hertz 800 number. A lady there said she could add it, but then said that the account had just been closed. So I lost 383 frequent flyer miles. I'm not happy about that.