Mietwagen in Rochester

Positiv: The car was clean. Pick up was a bummer. Drop off was easy.

Negativ: I booked a full size car. They didn’t have a full size. They tried to give me an upgrade . . . Twice, but their computer system wouldn’t allow it. So, I got a downgrade. Then, they couldn’t honor the price that Kayak quoted. So I got downgraded and was charged more than I expected. I’ll never use Hertz or Kayak again.

Negativ: Hertz failed to hold our reserved vehicle, forcing us to shift from full-size to compact equipment. We were flying from Florida which was in the midst of recovery from hurricane Irma. In addition, we experienced delays in Ohare, unable to notify Hertz. I worked for IBM for 33 years, rented Hertz vehicles dozens of times, and will NEVER rent from Hertz again!

Negativ: I will never use Rentalcars.com ever again. Be careful. Hertz should not allow them as a reseller

Positiv: Your representative in Rochester, Minnesota, was very courteous and ended with, "Is there anything else I can do for you?" The car was clean and had a long-handled brush/scraper to remove snow and ice, which I needed and used.

Negativ: The Waterloo Airport was closed due to fog on the day I was supposed to pick up the rental car there, and I was diverted to Rochester, Minn., instead. So I called Waterloo to cancel the reservation, and I made a reservation in Rochester online. I was going to pay about $100 for the for the four-day rental if I had picked up and dropped off in Waterloo, but it cost me $383 instead, presumably because the pick-up and drop-off points weren't the same. I'm not happy about that. Your representative in Rochester hadn't seen my reservation yet but quickly pulled it up. He was helpful. I was eager to get underway because it was dark and blowing snow and I had to drive 80 miles instead of 45. There was no one at the counter when I dropped off the car in Waterloo, so I couldn't ask for an airline Frequent Flyer number to be added before the rental was closed. By the time I got home to Washington, D.C., the agency in the Waterloo Airport was already closed. I called today to ask that a number be added, since my rental account hadn't been processed yet. Dallas in Waterloo said it was too late. So I called the Hertz 800 number. A lady there said she could add it, but then said that the account had just been closed. So I lost 383 frequent flyer miles. I'm not happy about that.

Positiv: Das Auto war sauber. Der Pickup war ein Hummer. Der Abwurf war einfach.

Negativ: Ich habe ein Auto in voller Größe gebucht. Sie hatten keine volle Größe. Sie haben versucht, mir ein Upgrade zu geben. . . Zweimal, aber ihr Computersystem würde es nicht zulassen. Also, ich habe einen Downgrade bekommen. Dann konnten sie den Preis, den Kayak zitierte, nicht ehren. Also wurde ich herabgestuft und wurde mehr berechnet, als ich erwartet hatte. Ich werde Hertz oder Kajak nie wieder verwenden.