Positiv: the car was easy to drive - good gas milage - very comfortable - service was quick.
Failed to provide fullntank on pick up and no maps in carNegativ: No paper maps in car or available at pickup.
Tank was supposed to be full. When i filled up from empty it showed 535 miles yet we traveled less
Than 400 miles.
Hard to find where to drop offPositiv: She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain. Negativ: Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.
Not what it seemed - guy plugged in too many extraPositiv: Van was great, pickup was convenient, price seemed good, Drop-off easyNegativ: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.
Easy process but agents not the friendliestPositiv: Easy check in/Check out process at Santa Barbara airport Negativ: Agents were competent and quick, yet just weren’t all that smiling or happy. However, I rent a car for value and ease, not how nice agents are.
Smoked-in car, overchargedNegativ: The car had been smoked in.
Super fast check inPositiv: The Santa Barbara location was easy to check in and get our car quickly. The representative was very friendly and helpful by offering us advice on traffic and the best route to the airport.
Brenda at the SB desk was fabulousPositiv: They were short on cars, so Brenda had one of the employees go to the airport and get a car for us. Then she called us let us know when it arrived it was ready with the checkout quick as could be. Great service and an upgrade.
SBO Budget RentalPositiv: Friendly, fast service. Car rental close to terminal. Easy Drop off
Positiv: Agent credited back cost of gasNegativ: Car was not full of gas
Positiv: COURTEOUS AND HELPFUL. EXCELLENT SERVICE
Price is right Positiv: I had never rented a place before the features were great gas mileage was great it was actually fun to drive for a small car it didn't happen Negativ: No satellite radio
Positiv: Perfect !
Positiv: Easy in and out.
One person at counter for over a dozen people waitPositiv: The card so what is wonderful to Drive very quiet. Interior is clean and tidy.Negativ: Had only one person man encounter when there was over a dozen people waiting in line to either get cars or return keys. The other things I found a suspicious is that the kayak price was $124 period but after all the surcharges and taxes the price was $261 period quite a big difference. Would appreciate that when Sean Price I can kayak and includes all these taxes and surcharges, to represent the real price of the rental.
Positiv: The car was great & the price even better!Negativ: 0
Negativ: I was overcharged even though i declined all the additional fees. very deceptive representative.
Accommodating Positiv: Able to pick up car on New Years Day even though all other car rental agencies were closed for the holidayNegativ: If I hadn't booked online to get a reservation number I could not talk to a sales representative to make the reservation.
Positiv: Car was good for what I needed.Negativ: Pushing all the extra insurance.
Common courtesy?Negativ: The customer service person at drop off was pretty distant and perfunctory. Handed me the receipt and said "there you go" and turned away. No "how was everything?", or even a "thank you", much less a " thank you for choosing Dollar Rent a Car". I felt dismissed.
Negativ: Brought car back day early and was charged extra. Was not informed until after and could not get keys back for final day. Will never rent with Dollar again
Positiv: Interior of the car was very clean.Negativ: Car had a lot of miles (for a rental) and its fair share of dings & window chips. Noted this to the lot attendant who responded that all had (previously?) been recorded as he hurriedly rushed by.
Transmission shifted quite abruptly at times, both while accelerating and slowing.
Was not offered a choice of car models at the rental counter.
Santa Barbara awkwardPositiv: Great staff. Very friendly and willing to work with me.Negativ: ) 10.00 a gallon gas charge if car isn't full when there are no close buy and obviously labeled gas stations!!!! RIP OFF. 2) Had to call rental,company too find drop off location because of poor singage. Turns out location was excellent, just hard to define. 3) Bluetooth on my device not supported by vehicle, this is a Chrysler problem. They have a very awkward and limited audio system. Don't use Chrysler.
Positiv: The Nissan Altima was surprisingly comfortable, powerful and quiet during the 5-hour drive from Santa Barbara to Oakland via Hwy 101. Good gas mileage at 35 mpg.
Pick-up and drop off was relatively quick and the employees were friendly and efficient.
I will rent from Dollar again because of this experience. Negativ: Cost was higher than "normal" because we picked up the car at one location and dropped it at a different location.
Burned on "Manager's Special"Positiv: Standard rental company in the gathering of competitive rental companies in most airport terminals.Negativ: Got the "Manager's Special for $100", for 2 days, which was for a mystery car, but usually you can tell that it's a standard sedan. When I went to pick up, they offered me a Chevy Aero or something tiny, which would have cost the same as if I had reserved that type of car, without the mystery. No big whoop - I ask for an upgrade thinking it would be the difference between this class of car and the next class up.
Nope - $45 extra dollars per day for a 2016 Chevy Impala (I rented in 2017) with 20K miles, that had no features on it and smelled funny. So $226 total for 3 days in a beater car by industry standards. Do you think that's a good deal? Will avoid Dollar in the future when I can.
Excellent overall experiencePositiv: From Pickup to Drop off, everything is perfect.
Fast and affordablePositiv: No lines
Return completed in 5 minutes literally
Positiv: Representative efficiently corrected a billing error made by the representative in Los Angeles
Positiv: short hours in downtown Santa Barbara
GreatPositiv: Found car in Santa Barbara, calif. within a day. Rented for 1 day. Upon return, we asked for another day. No problem!
Successful TripPositiv: The staff was very friendly, expedient and helpful at picking up and dropping off.
Thanks for the ride Positiv: When I dropped off in different city I was given a ride to my destination. Will definitely book with them again.
Positiv: These folks did a great job and were very kind to drop me off even though they had a lot of inventory coming in and were very busy. I will definitely be back to enterprise in the future!!!
Positiv: Excellent customer service at the airport
Positiv: Counter staff went above and beyond to make up for slight hitch in pick-up of car - car needed to be cleaned out from former renter.which delayed pickup by 20 minutes or so; also offered to gas up the car which didn't have enough gas to get from SBA to LAX where I needed to meet a plane.. Negativ: Car had only 1/4 tank of gas and I needed to be at LAX within two hours of time car was ready, so I was a little late due to gas stop.
Negativ: went to drop off car, but there were no instructions on what to do. finally, i wandered into the terminal to find a desk after a few minutes. would be nice to have instructions for this out by where the cars are parked.
Good rental; poor telephone customer service Positiv: Rental was smooth, car was nice. Negativ: Telephone customer service was terrible. Poor communications overall.
Friendly staff and great customer service Positiv: Jeremy and Tiffany demonstrated excellent customer service. They greeted me with a warm, welcoming smile and completed my car rental/organized my transportation promptly. Such a pleasurable experience!!! I will recommend this location to my friends and colleagues :)
Had to wait a few minutes but received an upgrade Positiv: Efficient and superb value
Positiv: Pick up/ drop off super easy. Friendly efficient staff. Clean car. LOVED the Toyota Yaris! Great little vehicle. Round trip to LA fun to drive. All around great experience at Fess Parker Santa Barbara Hertz! Will return and would recommend.
Understanding!Positiv: Car rental was set after the tragic floods and mudslide in town, they didn't question the cancellation of the car the day of. Very understanding! They refunded me my money
Positiv: The price and quality of the car.Negativ: Nothing
Great value!Positiv: Great price. Easy to locate. Easy check out. Easy to locate my rental vehicle. Negativ: There isn't anything I didn't like. Everything was good from start to finish.
I'll never rent a Hertz car again. Positiv: Simple pick up and drop off. Negativ: I had spent the night before searching for a Corolla and finally reserved one after the price kept going up and up. When I got to the counter they said they didn't have any. I had to downgrade to a Yaris, which only saved me $7 for the whole week. The car was fine to drive, but it was in poor condition. Stains on the seats, wheels all scratched up, and shocking to see that a part of the exterior was literally held together with packaging tape. I was given the valet keys so I did not have the ability to lock/unlock remotely. For $350 for a week, that was way overpriced. The guy never explained to me anything about filling the car up or any option to not. I had to look up the terms in the small print. I will never rent from Hertz again.
Positiv: Quality of car, ease of extending the rental from two days to a whole week, friendliness and flexibility of staff at Fess Parker Hertz location
The car was not availablePositiv: after 45 minutes we got a carNegativ: I made the reservation on July 22, 2017. Why isn't that enough time to have a car available?
Positiv: Kayak got me a good price for the car.Negativ: Hertz sent me out in a car that the A/C didn't work 90% of the time while driving in record breaking 100+ degree weather. The seats were very uncomfortable. The kid at the return counter didn't seem to care too much about the A/C not working. Overall, very disappointed in Hertz.
Negativ: Denied due to not having credit card, had to pay enterprise twice as much to get to a death in the family. Awful experience
Great servicePositiv: Nice counter people, great service. Car worked perfectly. Negativ: Windows front and back needed cleaning. Car smelled a little of having been smoked in. Of course I totally forgot to mention this when I turned it in.
Positiv: great mileageNegativ: lame sound system
Positiv: They meet us at the airport! Negativ: everything was fine
Bad start but ended well.Positiv: The van was nice. Reserving the car was easy.Negativ: An employee gave us the wrong van. It was not completely clean, the tank was not full and all 4 tires were low. I was somewhat frustrated when I had to top off the tank and put the proper air pressure in the tires. When we returned the van the manager felt very bad and was very apologetic. He handled the situation in a professional manner and ultimately gave us 50% off of the rental cost. Even though the experience started off poorly it was handled very well in the end and I would rent from them again.
Positiv: They were very accommodating and friendly
Positiv: Sie waren sehr zuvorkommend und freundlich