Nightmare Dropoff at Greymouth StationNegativ: There was no parking available for drop-off, so one of us had to wait in the car with hazards on while the other went into the desk. The clerk at the desk then told us to just wait for a spot to open up however we were also needing to drop off our luggage and get tickets to catch a train out. The line at the desk was too long, and when we actually got a parking spot, the clerk then told us that we had to wait and check in right before we caught the train because she could not go out and process our return until helping all the customers picking up vehicles. We did not end up being able to get a receipt of return because the train left before the clerks were available. This process was so unpleasant that I would NOT recommend dropping off at this location.
Negativ: Price was reasonable from the start, quote was for a 7 day rental. We arrived late so couldn't get the car until the next day. I called to cancel the car and just rent from our resort but was told there would be a 25$ cancellation fee so I opted to pick up the car. We got a very old car, although it was clean and ran well this is unusual from our experience in the past. When we checked out the bill was for 6 days for the total amount quoted for the 7 days. When I questioned that the bill was wrong I was told that the 7th day was free and that the quote by the day included the free 7th day and that was the price! Wasn't going to argue but I won't use this company again. I felt like I was taken advantage of.