|Top-Route||Barcelona-El Prat nach Madrid-Barajas|
Positiv: On time
Negativ: The boarding
Positiv: On time
Negativ: When you book BA and end up with Iberia, that’s definitely not what you want...
Negativ: Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting.
Negativ: Bordpersonal sollte eingreifen, wenn kleine Kinder überhaupt nicht zu bändigen sind; Sicherheitsrelevanz
Positiv: Iberia is great
Negativ: Great airline Iberia is great
Negativ: The crew was very aggressive and impolite. As a matter of fact I have never been in a flight in my life with such sort of crew attitude - especially with my kids (ages 6 and 10) - real animals. I will make an effort to not to with IBERIA ever again. I’m concierge key with AA and only with with Iberia because of the One World partnership.
Negativ: Offer a free beverage would have been nice
Positiv: Food was very good and crew was very friendly
Negativ: Seats were very small... very uncomfortable travel 10hs in a tight seat!
Positiv: The onboard store.
Negativ: USB ports. They were off.
Negativ: Food selection
Positiv: The atendió
Negativ: El embarque
Negativ: We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late
Negativ: El trato de la tripulacion, la renovacion de los aviones
Positiv: On time
Easy and no issues
Positiv: The entertainment was nice!
Negativ: The seats were not comfortable
Positiv: Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service.
Negativ: The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience.
Negativ: more space and be able to recline
Negativ: The seats
Positiv: Friendly crew, comfortable seats, good boarding process!
Positiv: The crew was okay,...and we got there
Negativ: The plane, was a piece of junk, and the AC wasn't working.
Positiv: Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!
Negativ: Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke.
Positiv: Almost nothing.
Negativ: Allow field research of all terminals to best decide for the next flight to book. If I were 3 seconds off and not running on my last leg to Naga, I would have been stuck in Manila for the entire duration of my trip.
Negativ: Great flight !!!
Negativ: Not loosing my bags
Positiv: Crew was nice
Negativ: Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment
Negativ: Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage.
Negativ: Personal very rude no manners to answer Questions or direct people.
Positiv: The crew was very friendly and welcoming
Negativ: The boarding process was pretty terrible and disorganized
Positiv: Great selection
Negativ: Bathrooms are not enough
Positiv: Seats were comfortable and the crew was great.
Negativ: While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times.
Negativ: Late and bad communication
Negativ: That they would not cancel the flight two days prior
Negativ: They lost my suitcase
Negativ: They lost my suitcase
Positiv: La atención del crew en el avión
Negativ: Aunque Sean viajes cortos ofrecer almenos bebidas
Negativ: no air circulation during taxiing
Positiv: The flight was on time
Negativ: Counter, and check in, long lines, a lot of people, time spend, and also if the flight didn’t have food you must communicate it.
Positiv: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.
Negativ: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!
Positiv: The price was right!
Negativ: I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast.
Negativ: The suitcase did not zrrive
Negativ: Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars.
Negativ: The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness.
Negativ: Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude
Negativ: Staff with bad attitude and willingness to help...
Negativ: Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc...
Positiv: The crew was very cordial and professional
Negativ: The boarding was crazy. They called group one and met anyone board and the said all other groups. I was In premium economy and wanted my group 2 that I paid extra for. Also you must use their special earphones which they collect 45 minutes prior to landing. It sure I’ll do premium economy again. I don’t se me the benefit
Negativ: Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board
Negativ: The gates were announce at the time of boarding. No enough time to get the gate
Positiv: Buena comida a bordo y peliculas de entretenimiento.
Negativ: Asientos incómodos oara un viaje de 10 horas.
Positiv: Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline.
Negativ: Keep scheduled flight times.
Positiv: The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did.
Negativ: The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent.
Positiv: A quick, quiet and relaxing flight - no stress at all.
The flight was uneventful.
My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily.
Negativ: The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)
Negativ: Did not honor easy boarding!
Negativ: Not having to wait in the hot line.
It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!!
The rate for checking in baggage is more expensive than other airlines.
Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again
Negativ: Bags did not make the flight. Served no water or drinks.
Negativ: They lost my bag and I still haven't heard from them