Hotels in Būlāq - Kairo

Positiv:: Staff were good, trying their best with all the business. Breakfast was very good, location is amazing.. overall it was a very good stay.

Negativ:: The room was not cleaned properly after previous guests as i found sandals by the bed and empty bottles of water around the room. Tha made me wonder about level of cleanliness. I commented at front desk and they promised to forward the complaint.

Positiv:: Everythinggg =)

Negativ:: Noth =)

Positiv:: Only the view

Negativ:: Reception was rude & unless we would tip every single staff member we wouldn’t get anything done nor get our room cleaned. I wouldn’t introduce it to anyone I’m still angry with the money spent & the poor service for a 5 star hotel

Positiv:: Frühstück war gut, Zimmer sehr sauber und immer reichlich Wasser vorhanden.

Negativ:: Reciption and rooms must

Negativ:: -unfreundliches Personal, egal wo. an der Rezeption, in der lounge... kein grüßen. -badezimmer war dreckig (haare vom Vorgänger), Wasser ist geronnen -am pool extrem laut, da jeder der gaste seine soundbar mitbringt und aufdreht. kein einschreiten des personals -zimmer extrem abgewohnt und alt

Negativ:: The cleaning wasn’t that much And the room service knows the door 3 time since sleeping

Positiv:: Location

Negativ:: Pricey, old smelly furnitures, long check in, they requested a deposit in advance, others don’t, staffs were okay, but will not come again

Positiv:: Clean and good staff

Negativ:: Bath rooms needs some repair / wall paper coming out and faucets dripping .

Positiv:: The price was way different than the price in booking

Negativ:: The staff room service and the reception

Positiv:: Everything was perfect, good hospitality from staff, fast response for any requirements, breakfast needs to have more varieties but it was very good for the existing options, and location of hotel is very comfortable .

Negativ:: Mini bar prices are extremely high.

Positiv:: as an overall, I recommend it

Negativ:: Some of bathrooms accessories were old

Positiv:: leider nichts. ich bin sehr enttäuscht. alles was im internet stand war fake leider. nur Personal waren nett.

Negativ:: Preis und das Essen waren schlecht. Die Lage vomnHotel und die Umgebung waren nicht optimal. Aber Danke trotzdem.

Positiv:: Massive apartment, spacious rooms, excellent beds, great pool and view. Staff very good and helpful. Location is great.

Negativ:: Carpets not vacuumed. Under the beds was thick, old dust. More attention needed with the cleaning. Kitchen equipment was limited.

Positiv:: The suit size and view

Negativ:: The AC the unit in each suite generate unbelievably noise and the staff cannot change that as it is old one. I spent 2 nights trying to solve the noise or change the suite 5 times no progress after that they change my room however the noise still there. Accessibility of hotels difficult and no restaurant or market near

Positiv:: Breakfast was plentiful and staff was friendly.

Negativ:: Very dated for a Hilton. Apartment kitchen was not clean. Room service failed to deliver a meal that had been ordered.

Positiv:: Enployees are very nice. Nice swimmingpool.

Negativ:: Very very old place, absolutely need a renewal. Not clean at all. People smoking everywere inside the hotel. So bad smell. No one emptying ashtrays!

Positiv:: Great staff, very friendly. Breakfast was good and meet our expectations. Overall the apartment size was great, nice and big and spacious.

Negativ:: Rooms had very old and dirty looking furniture, carpets and curtains. The shower head rail was falling off the wall and the water ran out the bath tap as well as the shower head at the same time. The kitchen was not clean.

Positiv:: The suite size

Negativ:: Bathrooms need a lot of attention and had to call housekeeping on a daily basis . Food was average and not worth the money that was being charged . They should also have more English speaking employees to cater to the need of transportation site seeing services at reasonable rates instead of an overpriced service in the lobby . They should add airport pick up and drop off as complimentary and add breakfast with the room

Positiv:: Das Personal war sehr freundlich, flexibel und zuvorkommend.

Negativ:: Es gab nichts, dass mir nicht gefallen hat.

Negativ:: Check In and check out is too slow Some time the receptionist answering the phone while you are talking to him

Positiv:: Good. The food

Negativ:: The WIFI service was slow.

Positiv:: The Personnel was very helpful and polite, especially Jasmine in the Restaurant and Rania in the Reception.

Negativ:: This hotel is a total shame for the brand name 'Hilton'. 1) During our booking (August 2018) we gave our Diners Card, and we had no further notice. When we arrived at the hotel, they told us that they don't accept Diners. Fortunately, we also had Master Card. But imagine we had not. What would have happened??? 2)We had booked the 'Royal Suite'. If this is the Royal Suite, i don't want to imagine what a simple room would be. -The machinery chamber (with the A/C compressor and other stuff) was inside the room!!! and the noise was intolerable!!! We didn't sleep neither of the 2 nights we stayed. First time in my life i see a machinery chamber inside a hotel room!!! -The carpets were dirty (photo 1) -The bathroom was ancient. Since the time the hotel was built, for sure there hadn't been any restoration (photos 2-5) -The kitchen was dirty (photo 6) -There was a cigarette on the balcony table, who knows since when (photo 7) -The furniture was also from the time the hotel was built and probably they hadn't been cleaned since then (photo 8, just one of the pieces) -We were 3 person. There were towels for 2. We asked for one more in the reception, and they brought. The next day, they came to clean (???) the room, and they left again 2 towels. We called the reception on the phone, and needless to say, i am still waiting for the towel.... 3) The food was of a poor quality for a Hilton Hotel In general, i would give this hotel maximum 2 stars. It definetely needs fundamental renovation. What we lived these 2 days of our stay there is beyond imagination....unbelievable.....and totally unacceptable. We have stayed in many hotels (including many Hilton's), but this was a complete mess. Since we booked the hotel from your site, i would like you to ask them for a refund, otherwise i will have to ask the hotel directly myself. Waiting for your response. Best Regards, Orestis Nikolopoulos

Positiv:: Except location I didn't like anything

Negativ:: Service