Hotels in Madīnat an-Naṣr 1 - Kairo

Positiv:: Die zügige Dame beim schnellen Check-out. Das Hotel Management weiß, wie man höchsten Kundenservice demonstriert. Sehr freundliches Personal sehr gut ausgebildet

Positiv:: The Swiming Pool and the Facility

Negativ:: - Staff are using People, which realy i will think twice going again back to the hotel, Frankly i could go for another 3 nights more (Bussiness Trip) but i decided to go for another hotel to avoid the staff

Positiv:: Staff did not care about anything. They kept saying that We will charge your credit card any way.

Negativ:: Staff is very unfriendly

Positiv:: cleanliness , people were nice ,

Negativ:: in the room , DVD was not working , as i lost my luggage i dont recieve enough help , although i dont have any thing to shave and brush my teeth , i dont find this facility in the the room , i asked for it they bring tooth brush , but they dont bring a shaving blade and hair comb .once i arrived i informed that i have problem that my luggage lost and i want your help to follow up with the air port , but i felt they didnt do it , becuase when i returned back next morning to ask for the luggage they told me that their is no news , later i discivered that they recieved my luggage but thier were miss communication in between the shifts , until afternoon i returned to them and by chance i discovered that they already recieved the luggage .

Positiv:: comfort, shopping, and luxury

Negativ:: too expensive $120 for 2 rooms 2 nights

Negativ:: very poor communication within the staff, they are not customer oriented and poor customer satisfaction

Positiv:: I like the warm envirment in the hotel and sorrounding.they have many good food and very warm staff

Negativ:: no

Negativ:: The site mentioned that there is free shuttle to airport,but I had to pay thre times what I would pay for a normal taxi

Positiv:: Excellent location, nicely decorated

Positiv:: Near the City Stars shopping mole.

Negativ:: - The reception staff

Positiv:: Swimming pool, Lobby,resturant and the food.It is also vey close to the Mall city star which is a huge mall where you can find a lot of shops & resturant. The only thing that people smoking everywhere.

Negativ:: Delay in room service. may be due to so many guest?

Positiv:: Very comfortable bed, lovely staff

Positiv:: Upgrade to suite. Room was clean and well equipped. Staff is friendly. Direct next to the biggest shopping complex in the Middle East.

Negativ:: Noise from the traffic. Breakfast is good and big variety, but overpriced.

Positiv:: Proximity to mall

Negativ:: Not all the staff are that helpful

Positiv:: Hotel is good and nice and they give you free bottle of water inside the room and as well WiFi internet connection was working without any charge.

Negativ:: From the windows, even if at 7th floor, it was really clear the noise of the street, horn and cars. In Cairo everybody is horning. As well the breackfast it was quite expensive (approx €15) but really nice and good quality. Fresh juces from orange, melon and pinepple

Positiv:: the hotail staff and the location

Negativ:: no things

Positiv:: The rooms are clean and comfortable. The location is great for my business.

Negativ:: Gates Trade company in Nasr City, is the one that offers me this Hotel. Every time in the check out the Staff try to take the booking money from me, when I tell them its paid, they then ask me for the breakfast money. I then tell them Its also paid, then they say Ok sorry. The last time I paid the breakfast money, then Gates told me they had already paid it for me. They are either stupid and not proffesional or they are thiefs. Sorry but it only happens in Holiday in City stars, never in Sonesta or Sheraton, why?

Positiv:: the welcoming by the night staff on duty, very friendly and accomodating.

Negativ:: Yes, your office staff that insisted that I had to leave the hotel the 3rd night as they were overbooked and only had me down for 2 nights instead of 3 nights booked. Very inconvenient as I had to interupt my important meeting to contact UK to prove that my booking was actually 3 nights - your staff should have checked and triple checked before they came to interupt me! Of course my booking was correct and your staff incorrect, unacceptable really!

Positiv:: Staff were extremely polite and receptive

Positiv:: nothing except the location

Negativ:: The staff are poorly trained, don't know anything about their hotel services, treats the guest as a thief until poove otherwise, always in rush react before they understand what you want and take decisions on your behalf as if you are prevert

Positiv:: The facilities and the accessories inside the room are standard and complete and clean

Negativ:: They promise to fix the internet connection quickly but they didn't.

Positiv:: The food and facilities

Positiv:: On 10/11/2010 i stayed one night at this hotel and was charged only $29,this means making res. through booking is not a deal at all.

Positiv:: the best thing there was the stuff and the service

Negativ:: the carpet need to changes and bring new one

Positiv:: Great friendly staff. Helioplis is a very safe area to stay in. The president lives down the road from this hotel so security in Helipolos is good compared to cheaper hotels downtown.

Negativ:: Dirty , actualley it was filthy and very rundown. Taxi drivers have a hard time finding this hotel as it is on a side street and with the meter running it could get very expensive. The hotel should print maps in Arabic so the drivers can find it easier. Housekeeping staff dont wear shoes...mabye they are underpayed. No safe in the room. I had a mysterious visiter in my room at 7 in the morning which was a bit scarey as i am female and was staying alone.so i think they use the same key for each room .

Positiv:: starting with the front desk, the receptionists are really friendly and were very efficient and the staff was really friendly and helpful. I liked the room, it was very cozy and was clean. I like the fact that there was a very nice restaurant with a very diversified menu and great prices and the roof top lounge was a very nice place as well. There was a small disco too. I loved the fact that there was wireless internet in the lobby. I was 10 minutes away from the biggest mall in Egypt 'City Stars'. The best thing of all was the rate and prices. It was a very affordable and a nice place to be

Positiv:: I did not like anything, I could not wait to leave it. it was really a very bad choice.. I stayed there only for one night & checked out next day morning to other hotel

Negativ:: I did not like it all.. rooms are very poor, not clean at all (very dirty). Toilte can't be described!!! The hotel loppy is very old & dirty. Staff is very unorganized & never neat or even clean. breakfast is poor. evrything is dirty there