Axelbeach Miami South Beach - Adults Only

It seems like the front desk, were not informed of our communications with management for our blocked room. Not highly trained, there was an event happening they did not have under control. Silvado? concierge/bellman was helping as much as he could with accommodations.

I asked for a poolside room w balcony, booking.com advised, I quote " We're happy to let you know that the property has confirmed they can arrange this for you. There will be no extra charge for this request." I also emailed the property and received a response, the room I want is 60.00 more. I said no problem. I get this email from Erin, I quote" ok, perfect. I have added that to your reservation and blocked your room accordingly. Best Regards, Erin Then I get an email from the manager on Jan 29, 2020 saying, I quote" As a gift to you, we have done your upgrade free of charge. We have allocated your room to a premium superior room that has a balcony and a pool view. Thank you for being one of our first customers. Matthew Bracey Front Desk! The room we received upon check in was NOT the balcony room overlooking the pool that was to be secured. We were assigned a bungalow in the back, as we approached the room 3 employees were going in to clean and also paint! One of the employees came out with a paintbrush telling us the room was not ready. We sat near the pool and ordered a drink, as we had been travelling all day and needed to eat and rest, They charged us 30.00 for 2 drinks while waiting( I would think at 7p, not having a room, they could have given us a complimentary drink. We walked into the bungalow 90 minutes after arriving and the fumes from the fresh paint , mixed with a mold/mildew smell was so extreme , I almost passed out and threw up at the same time! We opened the windows and left to talk to management about another room. There was an awful room on the 3rd floor with 1 small bed and nothing in the minibar We went back into our room after leaving the windows open while we went to dinner , and it was bearable, so we decided to stay. Glad this was only a 1 night stay of our 7 night vacation.