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Relax, beautiful, staff friendly and helpful.
Our stay at Fort Marcy was very pleasant. Our suite was quite, very pretty and comfortable. We had our grandsons with us and they had their own bedroom with twin beds. The beautiful mosaic tile and decor was beautiful with the Santa Fe theme. The staff were very nice and gave us a warm welcome.
The decor and the art on the premises is superb! The rooms are spotless. We reserved a king size bed, but the hotel had things mixed up and gave us a queen.
Lovely facility, great room. No concierge, bell staff not helpful at all, was given cold coffee from coffee shop.
Beautiful artwork/decor, and great dining!
The artwork at the hotel was beautiful. The pottery, paintings, and architecture was amazing. The food was decent. Went to both the cafe and buffet. It was decent. The spa which was 15$ separate from the room fee was tiny. I didn't book a massage or anything after already paying 181.00 for the room, so I had high hopes that the spa amenities would be worth it. They weren't. The spa was a tiny single hot tub, a tiny sauna that maybe fit three people, and a tiny steam room that maybe fit four. The room I was promised when I booked had a queen size bed plus additional amenities hopefully included. Because I was promised a king size bed, I was hoping the room would also include a balcony and/or fireplace like what is advertised on the website. They put us in a tiny room with two queen beds and a standard bathroom. No amenities that are advertised online or when I booked. It sucked. When I asked the woman at the desk she said no rooms with those anemities were available and that the small queen room was our only option. She said this sort of rudely as well. Won't be coming back.
On site casino, pool and golf course. There was a shuttle that ran to the train station in Santa Fe and was easy to use if you needed to get to town.
Multiple restaurant , native Indian decors and kiva fireplace in the bedroom oh yeah the balcony to enjoy the views. Lack of shuttles to museum and plaza
The rooms we had were great and amazing for the price. Everything was clean and the facilities at the hotel were great. The dining was just varied enough and easy to get into. My server was top notch and went out of his way without being asked, to locate the tortillas that were used to make the chips because of an allergy concern. Bravo! The only thing I did not like was the downstairs casino. It could use some more air scrubbers to circulate and clean the air. It really smelled so bad we had to leave it after only a couple minutes.
Decent stay for a casino or golf. View of air conditioners that were running 24 hours a day. Loud sound for a balcony view. Didn't spend much time on the balcony due to the noise and the view. Couldn't leave balcony door open due to sound running constantly. Make sure you ask what you're getting a view of ? Wifi is an extra cost in some rooms
First I would like to start with the fact that I never write a review. But I feel I must after my stay. I requested to have a room change, in which I received a less than pleasant call from the assistant manager. He would not assist me and his snarky and sarcastic tone was the icing on the cake. In the end he would not assist in my request. The room we stayed in was beat up with wallpaper peeling in the bathroom as well as tile falling off the corners. We used the stairs and each time I was shocked at the amount of garbage in the stairwell. One certain time a front desk employee was heading up the stairs the same time as us, looked at the trash and kept moving. We suggested he pick up the used light bulbs discarded and perhaps send someone to pick up. The last complaint I have is the vallet left our car windows open all night. Unfortunately it rained all night and our seats are soaked. With all noted above I would think by staying at a Hilton the customer service and overall cleanliness would be superior. My room was 250 dollars and I have stayed in a Holiday Inn that was far better this.
The room was beautiful and the staff was friendly. Price was quite affordable and less than I would expect. We will be going back. Better deals can be found online but be sure of what you are booking if you go through a third party agency!!. The staff will not work with you or match prices, at all!! I wish they were a bit more flexible on this matter.
Das Bett war sehr entspannend. Nidah Spa war sehr schön. Ich habe mich wirklich verwöhnt.
Das Personal war ausgezeichnet. Sehr zuvorkommend. Lobby und Bar sind modernisiert. Die Zimmer sind sehr dunkel. Keine Beleuchtungsgeräte, nur Stehlampen.
Das Personal an der Rezeption war unglaublich! Sie war freundlich, informativ und zuvorkommend. Der Parkservice war eher unfreundlich. Sie haben darauf bestanden, dass wir den Parkservice nutzen und sogar als wir sagten, dass wir den Parkservice gegen Gebühr zahlen würden aber lieber selbst parken möchten. Er war ziemlich überheblich. Ich habe schon recht viel und habe schon lange nicht mehr in einem Hotel, das einem Gast nicht erlaubt selbst zu parken, wenn sie die Neuschätzung Parkgebühren vereinbart wurde. Die Zimmer waren geräumig, aber ziemlich dunkel. Der Pool war nicht sehr gepflegt - viele dreckige Handtücher, das Schwimmbad und der Whirlpool hatte viel Müll auf dem Boden und war nicht einladend.
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
Walk to Plaza and all the shops and restaurants....
Everything, especially the breakfAST.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Alles war herrlich! Bequemes Bett, tolle Aussicht vom Balkon, aber privat, super Essen im Restaurant, sehr schöne Umgebung
Tolle Lage. Freundliches Personal. Das Zimmer war nicht komplett gereinigt. Wir waren direkt neben der Küche, was ziemlich laut war um 5 Uhr morgens.
Zimmer, Annehmlichkeiten, lage
Sehr freundliche Personal. Schneller check in und check out. Lage ist Top und 'Zimmer' sind mit großem Kühlschrank, Mikrowelle und 2 Platten Herd ausgestattet. Sehr ruhige Gegend aber man ist doch schnell im Zentrum von Santa Fe.
Das Zimmer war sauber und gepflegt. Der Frühstücksbereich ist zu klein und spärlich eingerichtet. Es entspricht mehr einer Appartmentanlage. Die meisten Kunden fahren mehrmals vorbei.
My room was clean and comfortable. The bed was very comfortable, and the lighting in the bathroom was very good, which is not always the case in hotels, and thus worth mentioning. The staff were friendly and helpful. My room did not have a microwave. The "business center" only had 2 computers, one of which did not work at all, and the printer did not work. The breakfast was not really worth eating, even at no charge. The "fresh" fruit was especially disappointing.
Won't stay there again. On the third floor, a beep sounded every 2 minutes - sounded like a smoke detector indicator of a low battery. Contacted the front desk the first night, they did nothing. Lasted our entire 3 day 2 night stay. There was little light in the room, not enough to work by. There was no electrical plug by the desk - have to unplug the TV and a light plus borrow an extension cord from the front desk to use my laptop. People were nice, but room wasn't.
Great breakfast for a help yourself. Lots to choose from. Rooms seem to be cleaned well. Hazelnut cream for coffee! Room next to back door, too noisy as door bangs. Also a walls a bit thin, if you get a noisy neighbor you can hear them. TV could be up a bit higher so your feet aren't in the way when in bed.
Cerritos Blvd is motel row and not the safest area in Santa Fe.
Friendly, knowledgeable staff. Modern, clean, comfortable room.
Very large room. After a couple of days, the breakfast got old.
The gentleman who checked us in was very nice and helpful. We made the reservation an hour and a half before arrival and it ended up being one of their last rooms. I only wish that their had been some more dinner options. We were tired and ordered Jimmy Johns which was ok The room was clean and spacious but a little dark. There were quite a few kids running up and down the halls which we didn't like but they quieted down after a while. The only thing we were a little unhappy with was the complimentary breakfast. It was not good.
The staff were exceptionally friendly and helpful, and the rooms were nice and quiet. The breakfast was also nice.
Parking lot lights blazed through the room all night despite full coverage curtains.
The pool and spa facilities
Loved the dining and grounds. It was also nice having Starbucks in the lobby in the morning Rooms were a little dated, but the cozy bed made up for the old carpet.
Unique. Perfect representation of Santa Fe. Staff was super helpful. 5 stars.
I liked the Sante Fe style of the rooms and our courtyard with fountain. Breakfast was also pleasant each morning. I didn't like the fact that my smallest room on the property was the same price as my friend's suite, which could have housed both of us for 1/2 the price had we known.
Easy walking to most attractions. Good parking and easy highway access. Friendly and competent staff. Excellent included breakfast (fresh fruit, eggs to order, & great granola). Unique and area-appropriate room décor and atmosphere. Would stay here again. Bed was too high.
location, staff were friendly. there was no real closet to hang clothes in. The space was only 12 inches aprox as there was large square part of the wall taking up all the space. Also they had said there was a fireplace in every room, ours did not have one and we were told there was "a burning ban, anyway"