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|Top-Route||Singapur Changi nach Melbourne|
Positiv: The crew was excellent, especially the stewardesses.
Negativ: Their wifi service is ridiculously expensive $32 and it doesn't work.
Negativ: arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight
Negativ: Flight delayed. Please be punctual if can’t be earlier.
Negativ: No delays
Negativ: Flight delayed.
Positiv: Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up.
Negativ: Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again.
Positiv: Comfortable, clean, good crew, early landing.
Negativ: 15 minutes stuck on the bus at disembarkation sucked.
Positiv: The leg room
Negativ: Boarding process
Positiv: The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette).
Negativ: Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier).
Negativ: Leg room
Positiv: Enjoyed buying extended leg room
Negativ: Water should be a standard on a 4 hour flight
Positiv: Scoot in silence
Positiv: Flight was short
Negativ: Seats are very tight if you are over 5’6
Negativ: All ok
Positiv: It was very good value for money.
Positiv: The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t.
Negativ: The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all.
Negativ: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.
Positiv: Amazig Airplane
Positiv: Crew were good
Negativ: Flight was late.
Positiv: Crew were good.
Negativ: I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.
Negativ: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.
Positiv: Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous
Positiv: GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS.
Negativ: FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS
Positiv: Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them.
Ground staff in Bangkok
Positiv: Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting.
Negativ: My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me.
Positiv: we were on time and landed ahead of schedule.
Negativ: nowhere to store our cabin luggage
Positiv: The food was good. The service very good. Check in was so fast.
Negativ: Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out
Negativ: Allow us to upgrade class
Positiv: Crew were kindly
Negativ: Seats can be more comfortable
Negativ: I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips
Positiv: Can't complain
Negativ: Cheaper? :) !
Positiv: Quick boarding
Negativ: Overpriced drinks and snacks
Positiv: Head rest not comfortable. Short distance okay not long one.
Negativ: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.
Negativ: Music or movie will be good.
Positiv: Extremely rude.
Negativ: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.
Positiv: I hope never to fly Scoot again.
Negativ: Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met.
Negativ: I am not sure why they were delayed.
Positiv: The Business Class bed was nice
Negativ: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)
Negativ: Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded
Negativ: You can choose your seat but when you pay you can choose a seat and I don’t like this
Positiv: Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!
Negativ: Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud.
Negativ: The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare
Positiv: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.
Positiv: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.
Positiv: On Time No Frills.Overall Good
Positiv: Good price. Was on time, seats were comfortable, helpful staff
Negativ: No use of headphones 30 minutes before take off and arrival
An Ok low cost flight
Positiv: Everything worked
2 hours delayed because an update in the software
Positiv: It was a good flight
Negativ: The long delay......
First Scoot Flight
Positiv: Organised well. Clean plane. Excellnt comms from pilot and staff presented well.
Negativ: Could not recline chair
Scoot is low budget company with tight seets
Positiv: Personal was friendly and helpful. Check in was fully automated and the personal helped us with it, since was new to us. Plane was clean and toilets were cleaned during the flight.
Negativ: There was no free meal and drinks. Usually for flights above 2h you have to get free water at least. Seats are very tight and uncomfortable. Not enough space for the legs.
You get what you pay for
Negativ: Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.
Could use an update of refreshments available.
Positiv: Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.
Negativ: Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.
Positiv: Overall it was a good flight.
Negativ: No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.
Scoot are terrible
Positiv: Crew on Singapore airlines were very helpful, friendly and accommodating.
Negativ: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.
Positiv: The Staff were friendly and efficient, considering the flight time being very short.
The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job.
The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.
Negativ: As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.
Negativ: Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them