|Top-Route||Bangkok Suvarnabhumi nach Colombo Bandaranayake|
Positiv: The crew
Negativ: The food
Positiv: The crew and the selection of movies
Negativ: The food
Positiv: Quality of food, great wine.
Negativ: Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers
Positiv: Best Airline and services
Negativ: Best Airline and services
Negativ: UNCOMFORTABLE SEAT IS BUSINESS CLASS, VERY OLD AIRCRAFT. LAZY CREW, ASKE FOR A BLANKET AND TOOK 2 HRS TO GET ONE ONA 4 HR FLIGHT
Okay but not great.
Positiv: Staff were very friendly apart from the check in guy (Saudi) I assume. Food was okish, Seating was average.
Negativ: Plane had an awful smell upon entry. This was on both legs of the journey.
Positiv: I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice.
Negativ: This leg was pretty much ok. Took an hour + to receive my baggage.
Positiv: Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great.
Negativ: Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3.
Positiv: Crew was amazing
Negativ: Seat was very uncomfortable
Positiv: It's not horrible; just not up to world class standards of Singapore, Virgin, Emirates, United, or top airlines.
Negativ: Business Class: You have to place your order for all food and drink at the start of the flight because the flight attendant disappears after serving. Want a refill of wine? Tough bananas. Forget to order dessert? You're out of luck.
Negativ: Need better training.
Positiv: The food was really good. Had the chicken sausage with pasta and mushroom.
Negativ: After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck.
Positiv: In row 27 window seat. Had a great view of the Maldives.
Negativ: The entertainment.
Negativ: Free internet
Positiv: Crews were nice
Negativ: Better movies and free internet in flight
Negativ: The OnAir WiFi should hv been free like Emirates for Loyalty members
Better movies & other in flight entertainment
Positiv: Boarding on time
Negativ: Better onboard service
Positiv: Everything was great!
Positiv: Crew was excellent as always with the Sri Lankan hospitality.
Negativ: It was an old aircraft and felt dirty. Screens, seats, lavatories, everything was old. There were some really loud and rude passengers behind us causing disruption to everyone around. The crew tried to handle it but the passengers were just not cooperating.
Positiv: Crew was great. Lots of leg room
Negativ: Many screens weren't working properly
Positiv: Lots of leg room
Negativ: Food. Screens weren't working properly
Positiv: They loose my luggage
Negativ: They loose my luggage
Positiv: They lose my luggage
Negativ: They loose my luggage
Positiv: Decent crew and food. Fairly punctual.
Negativ: Check in was so slow. Slowest check in I’ve known.
Positiv: Boarding and landing
Negativ: Food should be made With less spice more blend.
Negativ: Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel.
Positiv: Excellent flight apart from the delay!
Negativ: Leave on time!
Positiv: Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one.
Negativ: In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made.
Positiv: Planes and entertainment was amazing. Flight crew very good and friendly.
Negativ: The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful
Positiv: The seats and Inflight entertainment was excellent.
Negativ: Crew ran out of food choices despite the fact that I was seated near the front of the aircraft. Crew came out for the first service and didn’t serve again for the rest of the flight.
Negativ: Plane was too cold. Asked staff to adjust but still to cold.
Positiv: Had more room than on BA flight to London
Negativ: Poor selection of entertainment. Some features, such as the flight tracker, didn’t work
Positiv: Short flight
Negativ: Coffee wasnt an option! The staff looked tired and bored.
Negativ: The airplane is old!
Positiv: Very friendly and attentive crew. Good entertainment options.
Negativ: Business class seat is OK, not great - fine for 3.5 hour flight
Positiv: Not bad comparatively morning flt kolkata to cmb.crew is good.clean
Positiv: In economy class good enough leg space when compared to other airlines.
Negativ: Head phones connections does not work most of the time.
Positiv: The staff was very helpings .
Negativ: The way they are Waigh the luggage was like weighing gold.
Disappointed at first
Positiv: Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food.
Negativ: I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka.
Positiv: Inflight Entertainment and seats.
Positiv: Good seats with leg room.
Positiv: Flight Crew was excellent
Positiv: Super on time
Sri Lankan hospitality
Positiv: It was all positives from the time we check in until we arrived in Kindon.
Negativ: They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals.
Positiv: Plenty of leg room.
Positiv: Fast and efficient.
Positiv: Enjoyed the tasty food.
Negativ: gaps between seats were unbearable and have to think twice whether to travel again UL 208.
Positiv: Crew was that much friendly.
Negativ: Not mine type food (just a suggestion please to have sri lankan varities)
One of the best
Positiv: Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting.
Positiv: Behavior of crew and food. The service was excellent. The flight was clean.
Very good smothly went
Positiv: All crews they are helpfull
Negativ: Food same going and coming times
Positiv: Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!
Great flight and service
Positiv: Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price.
Negativ: Need more movie options. Presently 95% movies are one or more year old.
Great crew - small seats!
Positiv: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.
Negativ: Seat was crazy small! Couldn't even cross my legs.