Günstige Flüge mit Volaris finden

Didn't even take the flight

Positiv: I was not allowed to make changes even though not even 24 hours had passed since the booking.

Negativ: Change would cost more than flight cost.

You get what you pay for, never flying volaris again.

Positiv: I honestly only liked the flight to Mexico, check in gave us emergency exit seats, and the plane was not full.

Negativ: I arrived to the airport at 9:30am, I waited in the check in line for over an hour and 30 minutes. Until the time was 11:10. That's when they started pulling people that were flying to LA(flight 918) out of the line to check them in so they could board. I didn't like the fact that once we boarded the plane, we sat for 40 minutes. Not moving at all. The entire flight was bumpy, although not the pilots fault. Very uncomfortable. We were skipped for no reason when the flight crew was handing out the customs paper. Then we were also skipped when they were handing out the drinks and food(which isn't free anymore). Not even water was free

Negativ: Bad customer service

Staff needs to be more organized from beginning to end

Negativ: Staff needs to provide more positive and welcoming environment. Customers are looking for support throughout the flight and unfortunately, this was not the case. Moreover, I believe that water must be provided, I know that we have to pay for everything else but at least water can be an exception.

Do Not Book With KIWI.com

Negativ: Overbooked and Cancelled. Never booking through KIWI again!

Positiv: Flight crew was terrible as well as the whole process of checking in!

Negativ: They were rude and not helpful at all never again