Crew were not helpful to the point of being rude. Too many delays and issues for such a short flight. Swiss Air is good in Europe but not in the Caribbean.
Kein Business Class Boarding, Flug verspätet. Und er wäre noch verspäteter gewesen, hätte die Crew nicht nach 10 Minuten warten entschieden, die Kabine selber zu säubern. Dafür gab es einen tosenden Applaus. Sitzabstand in der Business Class der SWISS besser als bei der LH.
1 Stunde Verspätung aufgrund fehlendem Personal beim Flughafen HAM
Rechtzeitig angekommen. Gepäck sind angekommen.
Trotz Reisechaos überall waren alle freundlich und hilfreich. Flug ist rechtzeitig angekommen und Gepäck auch.
Freundliche Crew, sehr guter Service. Kabine des Airbus A330-300 nicht ganz auf dem aktuellen Stand
Masks should be worn be all passengers on international flights to reduce the risk of spreading Covid as everyone on the Swiss flight was cough and sneezing nonstop for the duration of the flight.
Auf 12 h Flug etwas wenig zu Essen.
Leider sind die Sitze etwas ins Alter gekommen, denke wäre wieder einmal Zeit die Kabine auszutauschen.
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
Die neue Bordverpflegung von Swiss ist wirklich hervorragend: Frische und sehr gute Sandwiches von Sprüngli. Sogar ein Angus Beef Burger wird serviert. Preise sind etwa gleich wie wenn man das Sandwich in einer normalen Bäckerei in Zürich über die Theke kaufen würde.
Positiv: "Endlich geregelter Ausstieg. Find ich super"
Negativ: "Alles tipptopp!"
Positiv: "Die Crew wahr sehr nett und aufmerksam."
Negativ: "Mehr Auswahl an Filmen könnte sein."
Positiv: "Bei diesem knappen Abstand zwischen den Sitzen sollte man die Lehnen nicht bewegen können."
Positiv: "Never got on the plane due to weather restrictions in the connecting flight prior to this flight. Called SWISS customer service on a Russian line, were told to get a paper from another Russian airport that no flights were leaving the city. Did that. when arrived to Moscow no SWISS customer representatives were at the stations and had to end up buying a completely new ticket to get home."
Negativ: "Have customer service representative available at the airport 24/7 knowing that some people arrive from all parts of the country."
Positiv: "The crew was very professional and courteous."
Positiv: "Great helpful flight crew"
Negativ: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Positiv: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Positiv: "Crew was perfectly fine."
Negativ: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Negativ: "Actually making the flight"
Positiv: "Flight left on time & arrived on time."
Negativ: "Quality of the snack could be improved."
Negativ: "im hinteren Teil ist der Gang etwas gar eng zum laufen"
Positiv: "Nice crew, plenty of food and snacks available. Good wine."
Negativ: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"
Negativ: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Positiv: "Bequeme Sitze mit genug Beinfreiheit"
Negativ: "Arrive on time Zurich"
Negativ: "Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket."
Negativ: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Positiv: "ausgesprochen nette und zuvorkommende crew"
Negativ: "WiFi auf allen Flügen, mehr Informationen über die App"
Negativ: "Das Sandwich ist nicht zum verzehren, kalt und fast keine Inhalt"
Negativ: "Verspätung, Informationen beim Boarding"
Negativ: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Positiv: "Freundlich, pünktlich, gute Getränkeauswahl und Snack"
Positiv: "Great service on board, easy boarding, on time departure and early landing"
Negativ: "Seat pitch is a bit narrow and seats not as comfortable as they could be (short-haul business)"
Positiv: "Es gab sogar Verpflegung trotz des kurzen Flugs Schneller Start und Landung"
Positiv: "Sehr nettes Personal"
Negativ: "20 Minuten Verspätung, wie fast immer ab Tegel..."
Positiv: "Keine Vepflegung und Unterhaltung. Ganz normal fūr einen 50 Minuten Flug"
Positiv: "Smooth ride, most of the crew was very welcoming"
Negativ: "Some crew not so friendly. I was surprised we received dinner immediately but nothing again until breakfast box upon landing. It would’ve been nice to have a snack in between"
Negativ: "Essen war gut."
Negativ: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Positiv: "Crew were amazing."
Positiv: "Es war alles im grünen Bereich, wenn man einmal vom allgegenwärtigen Sound von gefühlt 100 übermüdeten Kleinkinder und Babies absieht. Die Sandwiches schmecken gut und die Biberli auch. Eine gute Verpflegung für einen solch kurzen Flug."
Negativ: "Schade, dass der Flug so spät ist. Ich sags jetzt trotzdem, auch wenn laut Watson nun alle Flugbegleiter/innen mit den Augen rollen werden: Ich vermisse den Tomatensaft. Er befriedigt mein Bedürfnis, ein Glas in der Hand zu halten und gleichzeitig etwas salziges zu mir nehmen zu können."
Positiv: "Service and Aircraft B777"
Negativ: "Seat would not recline. Long fight cramped 27B"
Positiv: "Netes Personal, Gutes Essen, Viel Essen, Schöne Sitze"
Negativ: "Bordunterhaltungssystem stark veraltet sowie nicht funktionsfähig (Flugkarte fehlt, Filme werden mit extremen Bildstörungen abgespielt, Sehr schmaler Sitz, wenig Beinfreiheit, Ein Flug mit United ist da sogar besser!!!"
Negativ: "Kurzfristiger Wechsel des Flugzeugs, Änderung des Sitzplatzes"
Positiv: "Verständnisvolle Flugbegleiterin, die uns auf zwei freie, nebeneinanderliegende Sitzplätze hinwies."
Negativ: "Beim Check-in wurden uns (im Gegensatz zu den anderen Passagieren) keine Sitzplätze zugeteilt. Beim Boarding wurden uns, obwohl wir gemeinsam gebucht und eingecheckt hatten, Sitzplätze in zwei verschiedenen Reihen zugeteilt."
Delta does a great job. But im now looking for more direct flights in the future. My time is more valuable. I was in the airport/on a plane for 9 hours!
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Positiv: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Positiv: "No middle seats. Crew was nice. More space for people."
Negativ: "The ceiling next to the spot lights or calling for help was dirty. I was expecting everything to be wiped. I turned my air fan on, and my there were some brown spots on my hands. And I looked up, it was dirty up there."
Positiv: "Dinner was great"
Positiv: "Leg room in comfort +"
Negativ: "Removal of food trays could be done sooner"
Positiv: "The crew was great and the free entertainment was great"
Negativ: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Negativ: "They were great"
Negativ: "Faster lines at check-in. More courteous security personnel"
Negativ: "Ich hatte für meine Mutter und mich das Ticket zusammen gebucht jedoch haben wir keine Sitze nebeneinander bekommen. Nicht schlimm aber schon ärgerlich wenn das nicht von der Airline aus klappt und die Leute nicht Sitze tauschen wollen"
Positiv: "Toller Service"
Positiv: "Awesome Customer Service"
Positiv: "For a puddle jumper jet it was amazingly comfortable. Even had enough room to put both feet and a carry on bag under the seat. And the seats were more comfortable relative to the competition (eg. United and US Air)."
Negativ: "Seats can always be more roomy but that is a problem with all puddle jumper jets."
Positiv: "Full flight, nightmare. No comfort at all. Never again."
Negativ: "Comfort on board."
Negativ: "Mehr Verpflegung mit Getränken wäre schön gewesen, aber an sich alles ok."
Positiv: "Pre-Boarding was very good"
Negativ: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Negativ: "90 minutes on the taxiway is not what you want"
Positiv: "Zero turbulence"
Positiv: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Negativ: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Positiv: "The plane and flight was fine, as was the crew on board. The crew within the Salt Lake airport could have been better. Not sure if it was the gentlemans first time but overall he and the woman working the boarding were very slow and could have been more efficient. We boarded late (may be out of their control) but when we started boarding there was too much wasted time between calling up the military/people with longer boarding needs/wheelchairs etc. They waited until they were completely boarded and settled prior to calling the next group then spent time fiddling with the sign that splits the boarding lanes etc. Just appeared that there was no sense of efficiency. Polite people though."
Positiv: "Loved being in first class"
Negativ: "Hated gate change and late plane at the last minute."
Positiv: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Positiv: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Negativ: "Probably the time factor"
Positiv: "Not much"
Negativ: "Seats very uncomfortable no room to move"
Negativ: "The seat was very uncomfortable"
Negativ: "Wir hatten uns für den teureren Direktflug entschieden - dieser wurde zweimal geändert, letztendlich hatten wir einen Stop in Orlando und sind viel früher losgeflogen als ursprünglich geplant - was zur Folge hatte, dass die Kids quasi nicht geschlafen haben weil wir mitten in der Nacht ankamen und zu allem Überfluss wurden unsere Sitzplätze geändert - in die Reihe vor dem Notausgang, an der sich nicht mal die Lehne zurückstellen lässt... also extrem wenig Platz wenn der Vordermann seine zurückstellt..."
Positiv: "The chargers worked in neither airplane."
Negativ: "The chargers worked in neither airplane."
Positiv: "Alle Flüge pünktlich, nettes Personal an Board, Essen gut, gerne wieder"
Positiv: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Negativ: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Negativ: "The attitude of the employees."
Positiv: "very friendly crew"
Positiv: "The seats."
Negativ: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Positiv: "Got to destination safely and on time"
Negativ: "Rude flight attendant, tight seats"
Positiv: "That I had room to accommodate my at the time disability and the crew members amazing"
Negativ: "No Tv at all."
Positiv: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Negativ: "Leg room is never enough. I'm 6'1"."
Positiv: "Der Flug fand immerhin statt"
Negativ: "Der Flug startete mit 4 Stunden Verspätung, die sich im halbstündige m Rhythmus ohne Angabe von Gründen aufbauten. Erst nach massiven Beschwerden mehrerer Kunden gab es schließlich ein Fläschchen Wasser."
Positiv: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Positiv: "i liked that staff and crew were very communicative and pleasant."
Negativ: "one crew member didn't show up and caused delayed flight."
Positiv: "great staff . clean. current movies"
Negativ: "Langes warten für fliegen , Kamikaze Check in,"
Positiv: "Freundliche Service"
Negativ: "Flugzeug ist über die Jahre gekommen (Alt)"
Positiv: "I liked the fact that I was able to watch a movie on my phone."
Negativ: "The flight was very rough at times."
Negativ: "The flight is delayed 3.5 hours."
Positiv: "Happily, the flight was completely non-eventful."
Negativ: "The food and snack choices are quite limited."
Positiv: "The flight attendants were great."
Negativ: "Felt like a sardine . Just like ALL fights these days."
Positiv: "I was on a 3 seat side at the window. I was lucky to get seatmates who were friendly and helpful. The crew was great, and very friendly."
Negativ: "I love that the flight was cold, but if you get easily, you might want a light jacket or blanket!"
Positiv: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Negativ: "Chaos at gates. Changed gate 3 times. No real updates."
Positiv: "Overall good flight."
Super Crew / Great Entertainment System
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Es gab einen Snack und gute Getränke. Besser Service als bei manch anderer Airline
Baggage drop-off könnte schneller sein, die FlugbegleiterInnen könnten freundlicher sein
Positiv: "Crew was great, on time flight, clean plane."
Negativ: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Negativ: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Positiv: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Negativ: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Positiv: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Positiv: "Very nice airplane and pleasant crew"
Negativ: "Bigger seats the new ones are way to narrow"
Negativ: "Klm is the best, even on a 40min they served small breakfast."
Positiv: "Usual faultless KLM experience"
Positiv: "The crew was pleasant"
Negativ: "Baggage checkin & flight boarding was slow & disorganized."
Negativ: "I congratulate the KLM crew!"
Negativ: "Fix the damn KIOSKS at Vienna!"
Negativ: "Das ich jetzt noch nicht in nRennes bin sondern in Amsterdam hängen geblieben bin."
Positiv: "Top sympathische Crew"
Positiv: "Die Crew war nett."
Negativ: "Die Kabinenklimatisierung hat man nicht in den Griff gekriegt. In dem Bereich wo wir saßen war es sehr kalt und zügig, so dass wir und trotz mehrerer Decken erkältet haben. In anderen Bereichen haben sich die Gäste über zu hohe Temperaturen beschwert."
Negativ: "Die Lauf Wege sind zu lang aus Amsterdam."
Positiv: "Freundliche und aufmerksame Crew."
Negativ: "Sitze in der Business Class etwas durchgesessen."
Negativ: "Too hot inside the aircraft"
Negativ: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Positiv: "Service, entertainment and comfort - all very good. Really enjoyed the extra legroom in comparison with other airlines."
Negativ: "Just the AC was way too cold and they are not providing any blankets nor pillows"
Positiv: "The service crew was very nice"
Negativ: "Entertainment was broken so no movies etc. No pillows and no blankets because they ran out. Freaking cold during the flight. No vegetarian meal nor snacks."
Negativ: "Es war gute service im Flug. Ich fliege wieder mit KLM."
Negativ: "Stornieren des Flugs. Keiner fühlt sich zuständig und der Kunde wird mit Arbeit und Kosten allein gelassen"
Negativ: "They left my bag off the plane. Ridiculous."
Positiv: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Negativ: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Negativ: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Negativ: "It was a connection flight from Manchester via AMS to HAJ. Transfer time in Amsterdam (offered by KLM) just 1 hr - so my baggage hasn't arrived in HAJ, at least one day delay! At airport HAJ I've heard that's usual that baggage can't arrive in one our! So I didn't understand why this flight was offered by KLM!"
Positiv: "was a standard flight, in a standard quality - nothing bad"
Positiv: "The crew was amazing and the food was great."
Negativ: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Positiv: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Negativ: "not really"
Negativ: "alles gut"
Positiv: "Friendly and efficient crew. Flights were on time if not even early."
Positiv: "pünktlicher Flug Sehr nettes Personal Gute Verpflegung"
Positiv: "The service"
Negativ: "The food."
Positiv: "Unterhaltungsprogramm guter Service"
Negativ: "schon besser im Flieger gegessen"
Positiv: "Entertainment options."
Negativ: "Service was poor, seat did not recline, and the food was terrible."
Negativ: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Positiv: "Nothing to mention"
Negativ: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Positiv: "Das Flugpersonal war freundlich, sehr aufmerksam und fürsorglich. Es gab genug zu trinken und gute Auswahl. Über eine Kleinigkeit zu essen freute ich mich auch sehr. Es war ein entspannter, angenehmer Flug. Danke vielmals."
Negativ: "Dass der Flug sich verspätet hat, hat mich persönlich nicht sehr gestört. Wenn aber jemand danach weiter fahren muss, oder einen Termin deshalb verpasst, könnte etwas nervig sein."
Positiv: "Board-Crew war sehr nett und das Essen + Getränke war natürlich auch sehr gut."
Negativ: "Leider muss man sagen dass das Boarding zu lange gedauert hat und manche Probleme mit dem Anschlussflug hatten. Noch dazu kummt dass mindestens 5 oder 6 Personen ihren Koffer nicht mehr bekommen haben unteranderem auch eine Freundin von mir was natürlich sehr ärgerlich ist."
50 minutes waiting to open the door of the plane already parked better logistic plz
Terrible ground service. Denied boarding and no refund or reprogramming. Robbed by Aeromexico
Negativ: "15 Minuten Verspätung"
Positiv: "Great customer service"
Negativ: "Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient"
Positiv: "Crew nice."
Negativ: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Positiv: "The crew was great"
Negativ: "The food and the how well the tv works"
Positiv: "Good entertainment"
Negativ: "No delays, better communication, more comfortable seats that recline"
Negativ: "How would you be able to up grade for a better seat"
Positiv: "Great cabin service from Ruben"
Negativ: "Pretty basic food offering"
Negativ: "Nothing everything was excellent"
Negativ: "- flight was delayed 2hrs with no communication - no food for purchase available - could not hear announcements due to poor sound quality - on our flight to Mexico City we upgraded to AM however seats and service did not match picture or description (rip-off)"
Positiv: "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Negativ: "Excellent service throughout!"
Negativ: "Ich habe eine minute zu spaet gekommen und die Flug war schon zu. Keine flexibilitat fuer ein Frequent Travel, den remote bus hat gerade den Passagieren nach Flug. Keine angebot zu mir bringen mit andere bus oder fahrzeug."
Negativ: "No option for movies or chance to charge the cell in the plane."
Positiv: "vuelo sin demoras"
Positiv: "Perfectly on time both ways!"
Negativ: "Crew was less than friendly"
Positiv: "Very organized and on time"
Negativ: "Ground crew is inept. 1. They keep separate lanes for passengers who checked-in via web and who had not checked-in yet. However they did not prioritized one over the other. So people who arrived 10 minutes after me and had not checked-in dropped their luggage before me. 2. They did not ask questions to figure out how to best help passengers. 3. Provided incorrect boarding time 4. provided incorrect information to pickup luggage in CDMX"
Positiv: "It wasn’t a full flight"
Negativ: "The flight attendants were too loud and not as attentive"
Positiv: "Everything! From check in to boarding it was smooth"
Negativ: "Don’t have anything to say I didn’t like it!"
Positiv: "They kept close to schedule."
Negativ: "The division of lines with the passeengers."
Positiv: "No issues, everything was smooth."
Negativ: "Seats and legroom weren’t the greatest, which made it hard to sleep, but not same as anywhere I guess."
Positiv: "Alles in allem ein sehr angenehmer Flug in einem modernen Flugzeug mit einer großen Auswahl an Bordunterhaltung. Pünktlich und freundlich. Auch alkoholische Getränke inkludiert (was in Amerika schon lange nicht mehr Standard ist)."
Negativ: "Das Essen war nur mäßig."
Positiv: "Attentive service"
Negativ: "Food was scarce and not great flavor in Clase Premier, ni comparison with other airlines and even with other Aeromexico flights. Also, the entertainment screens were general, small and with a lot of glitches"
Positiv: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Negativ: "My flight was changed..."
Negativ: "difficult to turn off screen"
Positiv: "The lights went out so you could sleep"
Negativ: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."
Negativ: "They charge you extra fees for a carry on bag if the people decides it! I flight with the same airline from mx city to denver and they charged nothing while from denver to mx city they charged 25 dollars with the same suitcase! Also delta gives you free basic wifi while this guys charge it extra. Btw they take away all your carry ons amd make you to wait for hours to get them back! They dont have automatized check in so they make you wait for long time in the row."
Positiv: "inflight entertainment"
Negativ: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"
Negativ: "I want my money back terrible Departure was supper late 20 hrs waiting for broken plane to be repaired"
Positiv: "Die Flugbegleiter waren aufmerksam und freundlich."
Negativ: "Leider war das Essen sehr schlecht, zudem waren die Fenster nicht steuerbar."
Positiv: "Das Personal war sehe aufmerksam und freundlich."
Negativ: "Das Hähnchen sah sehr eklig aus, die Pasta war fad."
Positiv: "Das Personal war nett und aufmerksam und hat immer geschaut, ob ich noch etwas möchte. Es gab Kekse als Snack."
Negativ: "Leider war das Frühstück nicht wirklich angemessen für die Business Class. Geschmacklich war es nichts. Es ist, wenn man den Platz verlassen will, sehr eng in der Business Class, der Sitz an sich ist gut."
Positiv: "This flight (mex city- San Francisco) was much better overall. Newer plane, friendlier crew, better food."
Positiv: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Negativ: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Positiv: "Price and promotions."
Negativ: "The free wifi service had to many restrictions and it was hard to communicate with other services and with friends ,that await your status on the boarding room. Benito Juarez airport Mexico D.F"
Positiv: "Everything was ok"
Negativ: "I pay $ 80 dollars for my 2 luggage I think your prices are ridiculous."
Negativ: "No me gusto que no hubo orden al momento de abordar en la sala A. y salir acminando como otras aerolineas baratas y mediocres de Mexico. Una de las crew fue muy ruda y de mal humor todo el tiempo."
Positiv: "I missed my flight but when I got to the gate, the staff was really helpful. They got me a seat on the next flight and gave me a voucher for food during the wait. I will definitely be flying Aeromexico again!"
Negativ: "The flight was late, the seat space minimun, I was on the kast row so the de back seat could't retract. The flight was full"
Positiv: "Great staff and comfortable aircraft"
Positiv: "Biz class seats are still OK, but need refurb. Staff service is great. Will definitely look into AeroMexico for future international flights."
Positiv: "Frühstück ist schön warm"
Positiv: "Flexibles Personal"
Positiv: "It was long, but the airline made everything smooth for the trip"
Negativ: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
Crew worked well despite being short staffed. Not a fan of pretzels
Negativ: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Positiv: "Uneventful flight. Departed on time. Arrived ahead of schedule (good thing). Excellent crew from nose to tail."
Negativ: "PA system at gate was awful. Instructions were inaudible."
Negativ: "Passengers were not wearing the mask appropriately and the AA crew didn’t do anything about it. The flight was so packed that was not space for social distancing. As a healthcare professional I just feel that AA is not really concerned with doing their part to avoid the spread of the virus and minimize the number of deaths from the actual pandemic. As a professional that has been in the frontline to combat this pandemic I don’t feel safe traveling in the AA flights anymore. I don’t feel that AA cares abouymy well-being and health to keep going where is need to fight this cause. I’m sorry I’m very disappointed and frustrated after this experience."
Negativ: "Smooth flight left on time and arrived on time."
Negativ: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Negativ: "Even with the delay I had a good flight and the service on board was very good"
Positiv: "The seating and leg room was comfortable."
Negativ: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Negativ: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Negativ: "kleines Frühstück für umsonst"
Positiv: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Negativ: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Positiv: "Gratis Upgrade in die First bekommen - eigene Suite!"
Negativ: "alles gut"
Positiv: "Included beverage"
Negativ: "No headphones"
Positiv: "Food and entertainment were great"
Negativ: "wish there was more legroom"
Positiv: "Das bordprogramm filmauswahl"
Negativ: "Vom Einchecken übers umsteigen war alles schlecht organisiert Und am Ende ging auch noch mein Gepäck verloren!"
Positiv: "Sehr nette crew"
Negativ: "Crew kannte die Maschine nicht, Fluggäste wurden gratis umgesetzt"
Positiv: "Könnten einen früheren Flug finden"
Negativ: "Leider nicht den gleichen Status bekommen"
Negativ: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Positiv: "Flugzeug war ein altes Flugzeug meine ich. Durchdas es nicht voll besetzt war hatte ich einen 3er Sitz für mich alleine. Super Besatzung wirkte auf mich gestresst ganzes Team war auch untereinander nicht harmonisch. Bordunterhaltung gabs nur in Oben alle 3 bis Sitzreihen einen TV dort konnte man Film schauen, nicht nach eigener Wahl. Sonst konnte man Film und Unterhaltung im Händy oder schauen Tablet herunterladen.Brauchst einfach gute Batterien dafür es gab keine Auflade Möglichkeiten, nur am Airport."
Negativ: "Besatzung Bordunterhaltung Verpflegung,alles mit Kartongschachteln wurdest nicht gefragt was du willst. Wurde einfach wauf den Klapptisch hingeknallt. Alles in allem sonst ruhig sauber und in Ordnung."
Positiv: "Dass ich sogar einen Kaffe und einkleiner Snack in Form von kleienem Keks bekam. Ich war vorbereitet, dass ich nichts erhalte.Hatte etwas zu Essen dabei. Freundliches Personal Bordunterhaltung nur bezahlbar und übers Laptop oder Handy Hatte Auflade Möglichkeiten beim vorder Sitz.."
Positiv: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Negativ: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Positiv: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Negativ: "I can't comment on food. I didn't get any."
Negativ: "But the second plane was worse.... no video screens of any kind, no charging of any kind, no headrests, chairs were stiff and uncomfortable. You can stream shows on their wifi (free) but only if you have a charged smartphone or tablet, otherwise you're SOL. 2 bathrooms for the main cabin on a 6 hour flight"
Positiv: "Everything was great on the flight"
Positiv: "Great passengers and crew"
Negativ: "Keine Boarungerhaltung, unfreundliches Personal, grosse Verspätungen und enge Sitze. Und dies alles für Interkontinentalraketen Flügen. Alles schlecht bei American Airlines. Nie mehr."
Positiv: "Flugpersonal war freundlich und aufmerksam. Leider sind beide Flüge verspätet abgeflogen."
Negativ: "Essen war sehr gut. Sitzplätze gemütlich mit genug Platz für Beine."
Positiv: "The staff was great, luckily an pretty empty flight"
Negativ: "The food in coach is a disgrace. It’s terrible a few $$ More and it would actually be have way decent"
Positiv: "Alle waren aufmerksam, auf dem Flug selbst lief alles reibungslos."
Negativ: "Der Flug hatte 30 Minuten Verspätung und mein Koffer traf mit einem eheren Flieger ein und stand deshalb relativ unbeaufsichtigt in der Gegend rum."
Positiv: "Seats were reasonably comfortable. On time departure, early arrival. Gate crews not ready in SF"
Negativ: "Entertainment options good, but require download of a proprietary app. Quit trying to sell us credit cards! Should get more than a pack of cookies for a 6 hour flight."
Positiv: "Nice legroom! Easy boarding, everything good and on time. Short flight so didn’t use entertainment."
Positiv: "On time flight. Early arrival."
Negativ: "Seated in first class but the arm of the seat was broken."
Positiv: "Left early and landed 20 minutes ahead of schedule. Only bad news was the gate which was on the tarmac and about a mile from the terminal. We needed the extra twenty minutes to reach the terminal on foot. We needed a shut!le!"
Negativ: "See above"
Negativ: "Took. For. Ever. To board. And. Bagage took. Long. Time. To arrive. ."
Positiv: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Negativ: "I really enjoyed the flight"
Negativ: "Im Prinzip war der Flug in time gelandet. Aber dann 40 Minuten gewartet bis ein Gate frei ist. Danach ewiges warten auf den Koffer. Sehr schlechter Service, keine Informationen."
Positiv: "Beautiful design n great storage"
Negativ: "Hard to get out of seat unless in fully upright biz class position"
Positiv: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Negativ: "Everything. Poor service. 5 hours of waiting. Disaster"
Positiv: "Nice and clean and seats were comfy"
Negativ: "No outlet to charge devices"
Positiv: "Flug Personal war OK aber für sitze waren sehr klein und musste Arm gegen Arm mit Sitznachbarn fliegen. (Unsere Maschine war ein Boeing 787)."
Negativ: "Essen war auch nicht sehr gut."
Positiv: "No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!"
Negativ: "Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors....."
Positiv: "Flight was super cheap to France. Excellent value"
Negativ: "I could not use the automated kiosks with my ticket"
Positiv: "on time, quiet trip, lots of entertainment to chose from. if you like to eat and get alot of beverages you'll love this flight"
Negativ: "had to do pre-clearance security screening before getting to the states and no notice given. This takes twice as long and if you don't get to the gate by a certain time you don't get to your flight. Thankfully we were at the airport 2.5 hours early and it saved us!!"
Negativ: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Positiv: "sehr gutes Essen und Unterhaltungsprogramm."
Negativ: "Sitze waren ok,"
Negativ: "Eine uralte Maschine mit wenigen zentralen Monitoren für die Bordunterhaltung"