Mietwagen in Newport News

A horrible experience

Positiv: The car was great and super clean

Negativ: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!

Surprised

Negativ: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.

car not available

Positiv: i ended up with a nicer car BUT i had to pay double the price

Negativ: the car class i had rented at my reserved pick up time was not available and the agent was not apologetic in the least! he told me i could wait around for an unknown period of time of i wanted to see what became available? sure... because i have nothing better to do?

Poorly staffed

Negativ: Went to pick up my rental car at the airport and there was one lady trying to work through a line of 15 people. Why would you not schedule enough people to meet customer demands? I nope'd out of there and walked over to Hertz which had cars at the same price but with no line.

Insurance problems

Negativ: Due to a delay in service on Amtrack I wasn't able to pick up the car on the day scheduled, they gave my car away, then I had to buy there insurance from Hertz which I payed for additional insurane from Alliance

Had a reservation but there were no vehicles available

Positiv: Nothing.

Negativ: I booked the reservation online and was told my a Hertz rep that I'd be able to arrive early and get my car WITHOUT cancelling/changing my initial reservation in advance of arriving. When I got there, they had no record of me asking to pick up my car 90 minutes earlier as I had requested via phone call so I had to wait 90 minutes for my original reservation time. At that time, they didn't have a car for me even though I had already paid and reserved a car for that time. I ended up walking to Enterprise to get a last minute car from them at a higher price and after wasting 2 hours of my time.

Positiv: Nothing

Negativ: Deception to charge more than total quoted on reservation to my bankcard.

Check vehicle first.

Positiv: Decent comfortable ride. Good gas mileage (economy car, so it should be). Drop off/pickup went smoothly.

Negativ: Car wasn't cleaned very well prior to use. Nothing major but crumbs on floor and some sand in seats. Half a tank of gas. Low tire pressure (was noted at pickup) due to weather but coupled with balding tires makes for a scary ride in a small car if you hit any wind or rain. Make sure you check car before you drive off and make sure it will be sufficient for your travels.