Mietwagen in Pensacola

Prerental damage

Negativ: Long lines and waiting !!! Pré rental damage they are hassling me about. Then turn it over to independent DRU. For mysterious reason could not charge my current credit card - more inconvenience

Negativ: Had trouble with headlights

Negativ: Asked for an SUV and place did not have one.... Bummer

Bad experience

Negativ: Many unexpected charges and late fees that were not disclosed. I will never use Alamo again. Agents unwilling to refund or discontinue extra charges.

Inconvenient dropoff

Negativ: Had to walk inside airport terminal to complete dropoff

Greg Z

Negativ: I was sold on this car by the agent because it had Sirius XM radio but the subscription expired. It was also a mid size car lesser then the SUV I was supposed to have. I found out that they had very low inventory on SUV's. So I feel I was swindled.

Positiv: Nice Car

Negativ: Not being able to understand the AVIS rep due to accent, had to call back and get another customer service # and rep to resolve extending rental car

Didn't like the experience of driving a Ford Fusio

Negativ: The music system for this car was terrible.

Ungünstig rücksichts

Negativ: geht man von innen rücksichts Flughafen Terminal zu vervollständigen

Mochte es nicht, einen Ford Fusio zu fahren

Negativ: Das Musik-System dieses Autos war schrecklich.

Disappointing

Positiv: Even though it was a nightmare to rent a car from Budget, the people were friendly.

Negativ: It took them 45 minutes to pull a car around. And that was after I checked in inside the airport and they called and told them to get a car ready. The first car they gave me smelled so badly of cigarette smoke that I had to return it after driving in it for 10 minutes because it made me sick to my stomach. The car they replaced that with had a setting on it that would not let me go over 65 mph, which was not good for driving on the highway for 5 hours. So after returning a second car, they gave me the same car they gave me the first time, except this time they sprayed the inside and it didn't smell so strongly of cigarettes, but I could still smell it. I was so frustrated and tired of complaining at this point, I just wanted to get to my destination and return the car.

Utter Disappointment!

Negativ: The fact that my entire work day was planned around the pick up and when I went to pay, they would not rent me the car w/ot a major credit card. My debit MC with a $200 hold was also not allowed. The agent at the desk was snooty about it claiming it is right there in the terms /conditions. Not EVERY one uses credit cards. I have rented many times in the past with no problems.

Pensacola Rental Spring Break 2017

Positiv: Like the courteous and quick service at the Budget counter, as we arrived to Pensacola very late due to cancelled flights...we were very tired and ready to get to our vacation rental. The drop off was quick and easy.

Negativ: We had contracted for a small SUV, and were told that they had none. We were given a Chev Impala, which worked out okay for the four of us, but an SUV would have been better...second time recently that I have not been given the car style that was requested. The Chev Impala smelled awful...lots of cigarette smell lingering. We had to leave the windows open on our drive to the condo, and then purchased a car air freshener for the rest of the trip. If it had not been so late when we picked up the car, I would have driven back and requested a new car for the trip! I did tell the drop off inspector about the smoke smell, and she was not interested in hearing about it...no apology.

Unfortunate event

Positiv: The original price was spot on.

Negativ: There was a death, I had to change plans and the amount they charged for the adjustment was outrageous.

Bald tires and rain

Positiv: Nothing

Negativ: The rental had bald tires to the point of dangerous when it rained

Positiv: Customer service inside the airport was amazing!

Negativ: Because of how awful the customer service was via the 800 number I chose to go with a different company. There was no local person to talk to, and the 800 number representative was not helpful and extremely frustrating to talk to.

Negativ: Reserve it for $126.00 and go pickup the car $244.00 oh this add on and this charge. Not even counting insurance. Check it out before reserve though kayak

NO CAR!!!

Positiv: Not applicable.

Negativ: I reserved my car through Kayak. When I got to the rental counter at the airport, the agent told me there were no cars available! I had even called Dollar a couple of hours earlier to see if I could pick the car up at 11:45 instead of 1:00 which was stated on my reservation. She said "no problem!" The agent said this happens all the time when the reservation is made through a third party like Kayak.

Positiv: The vehicle was comfy and fairly easy to navigate for pickup.

Negativ: The customer service desk while checking in was not as customer friendly I would have liked. The questioning was a little invasive for a 4 day car rental. I'm sure it's procedure but the approach could use some grooming.

Canceled my reservation.

Positiv: Easy cancellation.

Negativ: I canceled after reading many negative reviews about their terrible customer service and went with a different company.

Rental not at airport

Positiv: It was cheaper then renting at the airport. Maybe I missed something but when I got to the counter at the airport. I was at the wrong place. A cab ride and $15 with tip put me at the right Enterprise.

Negativ: I was at the wrong place. A cab ride and $15 with tip, put me at the right Enterprise. I was told I could drop it off at the airport I'm waiting to see if a charge shows up for that.

Negativ: Guy conned me told me 228.03 was a deposit that would be refunded in 1to 3 days. I'm told now it was extra insurance what bullshit. I paid priceline I would not have spent another dime on that rental CON refund my money NOW!!

Wrong location

Negativ: I selected pns as pickup location in kayak but system reserved the pickup location in town. Therefore, I never picked up the car. I would like a full refund from kayak. Tried to call to cancel the car but the enterprise location didn't answer the phone

Not if you're in a rush...

Positiv: Location was close to my house. Truck division is outstanding.

Negativ: First time user for passenger/light-duty division . Made online reservation. While the large number of "salesmen" were rushing around, I still waited 30+ minutes to finally get off the lot. So much for the convenience of being close to the house. Too much scripted protocol and red tape. IMO, the suit-coat's and bow-tie's are overkill. The best customer service doesn't require shiny shoes or posh attire. It's about well-timed service and understanding the needs of the consumer. I'll stick with less professional, casual, "real" people of the lesser rental brands at the Airport.

Negativ: Was not told this location was not at the airport

Negativ: The office was closed when my flight arrived...had to cancel and rebook....They did, however, fully refund my cancelled booking. Downside was the new rental was much more expensive....

I GOT SCREWED

Negativ: Got to the Airport counter and was advised my flt was for an off site location and what worse it was closed. I was advised I had pre=paid for a car I could not get. Then to top it off I had to pay full retail as no other car rental companies at the airport had cars. I do not think I can trust Hertz again.

Won't be back

Positiv: Car was to small .

Negativ: No transport to and from Airport had to depend on a private taxi. A rock struck the windshield caused a crack . Was charged the highest price for the wind shield. The clerks had a secret language In which there was a ot of laughing amongst them ..very un comfortable.

Hertz Pensacola

Positiv: The fact that the car rental was inside the airport.

Negativ: The fact that my reservation was at a different location than I booked for my airline arrival and the other location closed before my arrival and it ended up costing me additional money.

Negativ: Didn't get a full tank of gas and when I requested one, she said, "We try." Seriously? Well lady, you're not trying because it's not hard to make sure the tank is full. The car was uncomfortable and things were broken when we got it. The staff in Pensacola Hertz were very unprofessional and rude.

Negativ: Customer service upon pick up was horrible. Customer Service agents were rude and unhelpful. Both at the airport and at the 5500 Pensacola office.

Positiv: Pick-up was pleasant.

Negativ: Upon pickup of the vehicle, I noticed it had not been serviced from the previous rental. They would not let me return the car at the drop off location. They made me go back inside the airport to return the car.

Positiv: I was able to drop the vehicle off at the airport, but didn't realize it was to be dropped off at Avis, as I was looking for the Payless sign

Didn't have car for reservation

Positiv: Absolutely nothing

Negativ: Reserved minivan to drive family around for my husband's funeral. Waited 10-15 minutes in line to be told, "we don't have a car for your reservation, try Enterprise". No apology, no nothing. Will never reserve from Thrifty again.