Mietwagen in Somerville

No one to contact on Saturday???

Negativ: I didn't understand how the electronic tolling worked and not only did the location that I rented from not have a number listed anywhere, the number for it that I did found was a national number that had NO customer service people available on a Saturday. How can you not have anyone available on a Saturday!

Defective vehicle

Negativ: We were told the car we had reserved was not available, so we were being upgraded. Instead, we later learned, we were given a mid-size that needed an oil change. The car engine was extremely loud and the back of the vehicle shook badly at any speed over 50MPH, and two days into our 9-day rental, the tire light came on. We tried to put air in the tires, but one was damaged and could not be filled. When we called Hertz, we were told to either get an oil change ourselves for reimbursement, or to drive two hours back to the nearest airport for an exchange. After four days trying to negotiate an exchange with a local Hertz location, we were finally able to swap it out and focus again on enjoying our vacation. Hertz did nothing to assist us despite providing a defective vehicle, nor did they offer to compensate us for the rental in any way. There are lots of good rental companies out there - use any other!

Promised minivan - given SUV

Positiv: The car was clean and new.

Negativ: We had 6 people - 4 adults, 2 kids (both in car seats, basically giving them the "footprint" of obese adults). When I arrived, I was told that there were "no minivans anywhere in the Boston area." We had stuff on our laps, under seats, anywhere we could cram it. My rate was not adjusted. I was simply told I could return the car with the gas tank "on fumes." BFD - like a $20 fill up avoided for a week of severe discomfort. If I can't be assured of the car I rent, why should I use Kayak or Hertz?

You book a car for me from a site that was closed when I flew in.

Positiv: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.

Negativ: You left me with no car. You booked a site that is closed on the hours that I flew in and flew out. It was impossible to get the car. I will never book a car through you again. Very displeased.

Egregious overcharging

Negativ: I was billed 1,341.09 USD for a three day car rental. Hertz has so far failed to correct the error.

Unable to pick up car location closed.

Negativ: I had to cancel my reservation because it was scheduled after the store was closed.