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4,4
Negativ: My issue is with the third party booking. Apparently, I booked an after hours pick-up time without knowing it. Kayak usually prevents me from booking or returning to a rental car office that doesn't have off-hours pick-up/drop-off. Not this time. When I showed up at my rental car site, it was already closed. Couldn't get my car rental as there is no off hours pickup. Sad.
Bewertung von
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9,2
Great value
Positiv: Good experience. Fast service, helpful staff, pick-up from our Air B&B to get the car, great price.
Negativ: Next time I'll use Uber to/from the airport; takes a while on the T to get there from Logan.
Bewertung von
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9,6
Negativ: The drivers seat was making my legs go numb with long drives
Bewertung von
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9,6
Great rental experience
Positiv: Easy to check in and out, clean car, reasonable price, friendly staff, no wait, right on the red line so easy to get to. Would definitely use again.
Negativ: Car had huge blind spots, making lane changes in traffic a bit tricky.
Bewertung von
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9,2
Better than Expected
Positiv: The price quoted was $200 less than an equivalent car at the airport. I was greeted as soon as I arrived but I had to wait a short time as they were extremely busy. I reserved an economy car but was upgraded to a full-size at no extra cost. The car windows needed a better cleaning, but otherwise the car was perfect. When I returned the car it was very busy, but I was helped right away and only waited 5 minutes for someone to give me a ride to the transit station. Total price paid was actuall $22 less than originally quoted.
Negativ: Windows needed cleaning.
Bewertung von
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4,8
Positiv: Good quality car and good customer service
Negativ: I really didn't like that Kayak sent me to a location outside of the airport and did not give me any warning. The location was in the confirmation e-mail, but I never received a warning or notice that I would be sent outside of the airport. I stood in a huge line at the airport Enterprise only to be told to go to another place. I had to spend an extra $40 to get to that location, which I hadn't contemplated either and I was late for an appointment because of this.
Bewertung von
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10,0
Positiv: More car than I expected, reasonable price, friendly service, in and out quickly. Enterprise.
Bewertung von
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10,0
This is NOT the airport location!
Positiv: Fast, clean, and nonsense.
Negativ: Not being from the area I booked a car at this location thinking it was at the airport and it was not. We took a $20 uber ride to the location which added to the expense. Not enterprises or kayaks fault, just a warning to others!
Bewertung von
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10,0
Awesome experience
Positiv: Luxury SUV at an excellent price.
Bewertung von
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6,0
Positiv: The ride in the vehicle was nice.
Negativ: Long wait in line. No one explained how to get to the car and then out of the parking ramp. No one explained how to use the car. Communications were not great.
Bewertung von
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9,6
Positiv: The Enterprise staff was very accommodating and upgraded my vehicle, waiving gas due to the increase in fuel cost on that style of car. Even though the office was very busy, the staff all handled things with a smile and a positive attitude. I appreciated their kindness and willingness to answer questions. They also checked back with me after the rental.
Negativ: The drop off after hours was difficult due to very limited space in the lot. It was unclear where else to park the car and there was no one to ask. Not the worst thing, but I didn't want to have any issues with the return so it made me a little nervous - maybe they could tell folks that may be an issue up front.
Bewertung von
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8,0
Clean car?
Negativ: faint smell of spilled beer...
Bewertung von
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9,2
Great value
Positiv: Good experience. Fast service, helpful staff, pick-up from our Air B&B to get the car, great price.
Negativ: Next time I'll use Uber to/from the airport; takes a while on the T to get there from Logan.
Bewertung von
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9,6
Negativ: The drivers seat was making my legs go numb with long drives
Bewertung von
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9,6
Great rental experience
Positiv: Easy to check in and out, clean car, reasonable price, friendly staff, no wait, right on the red line so easy to get to. Would definitely use again.
Negativ: Car had huge blind spots, making lane changes in traffic a bit tricky.
Bewertung von
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9,2
Better than Expected
Positiv: The price quoted was $200 less than an equivalent car at the airport. I was greeted as soon as I arrived but I had to wait a short time as they were extremely busy. I reserved an economy car but was upgraded to a full-size at no extra cost. The car windows needed a better cleaning, but otherwise the car was perfect. When I returned the car it was very busy, but I was helped right away and only waited 5 minutes for someone to give me a ride to the transit station. Total price paid was actuall $22 less than originally quoted.
Negativ: Windows needed cleaning.
Bewertung von
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10,0
Positiv: More car than I expected, reasonable price, friendly service, in and out quickly. Enterprise.
Bewertung von
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10,0
This is NOT the airport location!
Positiv: Fast, clean, and nonsense.
Negativ: Not being from the area I booked a car at this location thinking it was at the airport and it was not. We took a $20 uber ride to the location which added to the expense. Not enterprises or kayaks fault, just a warning to others!
Bewertung von
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10,0
Awesome experience
Positiv: Luxury SUV at an excellent price.
Bewertung von
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9,6
Positiv: The Enterprise staff was very accommodating and upgraded my vehicle, waiving gas due to the increase in fuel cost on that style of car. Even though the office was very busy, the staff all handled things with a smile and a positive attitude. I appreciated their kindness and willingness to answer questions. They also checked back with me after the rental.
Negativ: The drop off after hours was difficult due to very limited space in the lot. It was unclear where else to park the car and there was no one to ask. Not the worst thing, but I didn't want to have any issues with the return so it made me a little nervous - maybe they could tell folks that may be an issue up front.
Bewertung von
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4,4
Negativ: My issue is with the third party booking. Apparently, I booked an after hours pick-up time without knowing it. Kayak usually prevents me from booking or returning to a rental car office that doesn't have off-hours pick-up/drop-off. Not this time. When I showed up at my rental car site, it was already closed. Couldn't get my car rental as there is no off hours pickup. Sad.
Bewertung von
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4,8
Positiv: Good quality car and good customer service
Negativ: I really didn't like that Kayak sent me to a location outside of the airport and did not give me any warning. The location was in the confirmation e-mail, but I never received a warning or notice that I would be sent outside of the airport. I stood in a huge line at the airport Enterprise only to be told to go to another place. I had to spend an extra $40 to get to that location, which I hadn't contemplated either and I was late for an appointment because of this.
Bewertung von
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6,0
Positiv: The ride in the vehicle was nice.
Negativ: Long wait in line. No one explained how to get to the car and then out of the parking ramp. No one explained how to use the car. Communications were not great.
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