Mietwagen am Flughafen Worcester

Positiv: Nothing - I was unable to make the rental because the hours of the rental car location were a lie.

Negativ: The online hours listed for Budget Car Rental say it is open until 7 pm. However, when I arrived at 4 pm, there were no employees there. I waited for an hour, but no one showed up. I called the location, & it said "all of our employees are busy" - the store hours are a lie.

Smiling Can’t Hurt That Much

Positiv: Ease of dropping off the car. Simply pulled into the lot adjacent to the terminal, parked, and dropped keys at counter.

Negativ: The agent’s attitude when I mentioned that I was expecting a discount for returning the vehicle with more gasoline then when I picked it up. He immediately said that was not possible; even though, I was told differently by a Budget representative when I called the company’s customer service line earlier in the day. He also did not seem interested in my concerns regarding the cleanliness of the vehicle I noticed shortly after picking up the vehicle.

Unable to drive the car

Positiv: Nothing

Negativ: The car given to me had very bad brakes and I was unable to drive the car. I took it back the next morning and they refused to give me a full refund for the car. It wasn't even the car I had intended to rent! The service was horrible at the counter and they didn't even have the car I wanted to rent. The customer sevice with Budget has been awful. I am still fighting to get my refund for the one day I did not even drive the car!!!

Wrong smelly car

Negativ: The car we ordered was not there. We were given a car that was smaller and smelled very badly of smoke. Called everyday to replace it and budget never had a replacement.

Positiv: Desk staff; Ease of pickup and return

Negativ: Car was dirty; No car manual; Disliked the car model (Ford Escape)

Positiv: Nichts - ich konnte die Miete nicht machen, weil die Stunden des Mietwagenlokals eine Lüge waren.

Negativ: Die für Budget Car Rental aufgeführten Online-Stunden sagen, dass sie bis 19 Uhr geöffnet sind. Als ich jedoch um 16 Uhr ankam, gab es dort keine Mitarbeiter. Ich wartete eine Stunde, aber niemand zeigte auf. Ich rief den Standort an, und es sagte: "Alle unsere Mitarbeiter sind beschäftigt" - die Ladenzeiten sind eine Lüge.