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Aloha, We stayed at the Halekulani for a week in January 2009. The service was consistently excellent. Wait staff, bell boys, concierge, maids, room service - every single employee we encountered went way above and beyond to make sure our needs were met, and then some. That said, the hotel rooms and furnishings were something of a disappointment. The decor seemed tired and worn, and even the mid-range rooms were small. On the whole, the hotel interior seemed to have seen better days, and would not compare favorably to hotels on the mainland at less than half the price. Still, the service and the food made up for that deficiency, so we still felt like we got our money's worth. We would absolutely return to the Halekulani, were we to visit Oahu again. However, our next visit to Hawaii will probably be to one of the other islands, simply because the town and its architecture, like the Halekulani's interior, seem to hold on to their glory days of the 60's and 70's, maybe through inerti...
We stayed from Friday to Monday and it was the perfect setting for relaxing and being treated well. We spent most of our time on the lanai so that we could soak up the Diamond Head and ocean view. The nightly music at House Without A Key was audible from there as well. We love everything about Halekulani!!!
A beautiful hotel situated right on the ocean. The views of the water and Diamond Head are fantastic, and the proximity to restaurants, shops and other things to do is terrific. If you just want to lounge by the pool, the chairs are very comfortable and the staff incredibly helpful. The service overall is simply out of this world. They can help with any kind of arrangement, from rental cars to running and hiking options. The rooms are beautiful and sitting out on the patio was a great way to end the day. We absolutely loved our stay in paradise!
We can only say wonderful things about the Halakulani Hotel. It is beautiful: from the rooms to the gardens, to the wall-less reception desk, and common areas. The food in the restaurant, The House Without A Key, and room service were superb. From our room it appeared the waves were breaking under the hotel. What a georgeous optical illusion. But...the best part was the people and the service they provided. We were always greeted warmly and our name was always used. Every question was answered. For example, we admired a flower in the garden and asked what was its name at the concierge desk. Flora is certainly not their specialty and they appologized for their ignorance. About an hour later we receive a knock on our door and the anser was delivered in a folder with a 10 page print out on the flower in question. We loved the little gift left for us each night after room service turned down or bed and the welcoming gift when we arrived of the chocolates and fresh fruit. I hav...
Beautiful hotel, excellent location. Would definitely recommend Halekulani for luxury and vip service.
This is an amazing hotel. Georgeous, and classical all at the same time. If you can't afford to stay there, at least stop by and have a cocktail at sunset!
We stayed for 7 night's this Aug 2009 it was one of the best places we have stayed at .The service is top notch and the people really care about your satisfaction while your there. The buffet in the morning is a can't miss great food and service. We are already planing our return trip in the very near future. We also booked a privite island tour while we were there through the hotel and it was fantastic . We went to places you would not normally see through a regular circle island tour this is one I would recommened to everyone if you can afford it!! Anthony was our driver and he shared the island culture and some hidden places on the island it was great we were out for over 6 hour's and saw the entire island. Be prepaired it is expensive but if you want the best you have to pay for it. Enjoy!!
Breakfast buffet is a little poor considering its cost $30 per person
Great to get away from it all and have the satisfaction of beingm taken care of at all times, moose mcgilicuddy's is a great palse to relax of lewers St.
the staff know us by our last names and they are very friendly and professional. Ture aloha spirit. When I asked for hot water the first day, the second day they gave me an electric pot so that I can hot water anytime. Excellent in attending to details and very sensitive to guess' needs. It's pricy, but you will feel like a king staying there. Excellent location but not noisy. The room is spacious and the amenities are top of the class. I even ran into a few movie stars there.
The reviews I've read did not do it sufficient justice.... This Impeccable, immaculate, unique facility with it's extremely extraordinary, phenomenal hosting was superb. I recommend this place to every and any one who wants quality....7 stars and two thumbs up :I)
Great location with great views. iPad in the the room was a cool touch Considering the cost of getting a room at Moana Surf, I expected the room facilities could be upgraded (ie...shower and other parts of bathroom
Location was amazing. Staff were very friendly! Pool is not the nicest.
From the moment I walked in the door, I fell in love with the old beach vibe. The understated luxury just oozed from the place. The staff was amazing and always attentive to our needs from dinner plans at check in, offering a hospitality suite after check out because we had a late flight. Truly amazing experience and 100% worth the price tag!
The staff were incredible and helped so much. Our flight was leaving late at night and they let us use a hospitality room to shower and get cleaned up before we left for the air port. The staff at the restaurants on property were fantastic, epically Omar at The Beach House. It's a quiet gem in crazy Waikiki. Nothing.
The location and retention of the old architectural features in the lobby. The rooms were average at best for a Westin. Everything was a bit dated.
The food was excellent The bed was very comfortable The room was very clean The front desk staff were on top of it The room was over-priced for its size and location/view The hostess at the restaurant told us we had to wait 30 min for lunch sitting but didn't tell us we should have made a reservation so when we lined up at noon she told us we'd have to wait another 30 min Too much furniture in my hallway. Not elegant
I loved it all. Room was comfortable. Great location. Beautiful hotel.
The pool is very small, opens late and closes early. The beach umbrellas $50 a day and also close too early. One or the other should be open at least till sunset.
Everything was first class, from check in to check out. Very nice to have the complimentary Beach Club. It's a no hassle, take care of guest resort. Once inside and on beach, you do not know the hustle and bustle of Waikiki exists
Pretty much Everything! Pool and beach seating was very limited
Historic, iconic hotel, still the best Nothing
Décor of main hotel was impressive however the waterfront tower that we stayed in was less than impressive. Without the oceanview it would rank average to poor. Pool attendant was rather rude.
Excellent location for beach access, shopping and dining.
on the beach They charge for a beach chair 45.00 daily. very crowded at pool and pool is very small.
The beach the ambiance Everything else
Location is tops, literally the best part of Waikiki Beach fronts the hotel. Amazing history, second only to the Moana Surfrider. Very romantic, but not much stuff to do for kids. AC in historic wing could be better. Pool is very small. Not sure why families bring kids here, they'd be much happier at one of the bigger resorts (including the Sheraton right next door).
Have dreamed of staying at the Royal Hawaiian for many years. The vacation more-than lived up to expectations. The adjacent mall and food court provided entertainment, shopping and reasonable meal choices. Mid-week was peaceful and serene. By the weekend the place was filling up with lots of tourists. Can't believe how many people were in Waikiki in general.
Though we were in the heart of Waikiki, it did not feel like we were anywhere near the hustle and bustle that is the Waikiki of today. It truly felt like a getaway. Service was stellar, the staff was friendly and attentive, the setting and atmosphere can't be beat. You've spoiled us; we can never stay in another Waikiki hotel. TRH is the one for us. Minor gripes about cleanliness. Found a charm and a bobby pin left by previous room occupants, and toilet had a few hairs and spots also from previous occupants.
Really good rooms and service. The gym was not good!
My girlfriend and I agree that The Royal Hawaiian is our go-to hotel for our stay-cations. We LOVE it there. It's hard to even consider other local hotels. The staff, the facilities, the service, and the way that the hotel feels secluded even though we're in the middle of Waikiki... there's so much to love about this place. This is our second year in a row staying here, and we'll definitely be back. Mahalo to everyone there for continuing to impress us. This space intentionally left blank. :-)
The hotel itself is quite beautiful. Though there is a very small pool, the pool deck is very comfortable and private. There is a fabulous view of Diamond Head on the beach. It's also not a mega hotel, so the number of people wasn't too overwhelming. The delicious muffins were a very nice touch, as well as the staff attention on the pool deck. Great location. Our room seemed small. There were too many reasons we had to call for help, including repairs to the room and keys not working. All resolved, but annoying. I don't think a hotel of this caliber should be having these kind of problems. The price tag is very steep and I wasn't convinced it was worth it.
Das Hotel ist modern eingerichtet und ist sauber. Das Personal ist sehr freundlich und hilfsbereit. Die Lage ist gut. Frühstück ist nicht inbegriffen.
Lage, Strandnaehe Zimmer war klein, abgewohnt und teilweise schmutzig
The staff was friendly beyond expectation. Not only did they give me a good room, they brought up cookies and a free Hawaiian CD to my room after I checked in. The location was great. You can walk to every where in Waikiki. the breakfast buffet was great! Because of the wind, the sliding doors rattled at night. it was a bit annoying. The beach isn't the best. the sand was coarse and had rocks once you enter the water. Fortunately, the beach in front of Hilton is great and its right next door.
It's so close to the beach. And the ShoreBird, located at the lobby, is perfect place to have dinner in this area. Not really.
Location, service, size of room, amenities. Maid service would not care for room until at least 2pm. There was some sort of unknown, brown substance wedged between two sections of the toilet that caused the bathroom to have a foul odor in our room.
staff kindness If there was korean staff, It would be better.
Location is excellent right on the beach. They have a shuttle now for guests that makes a loop of honolulu and another towards Diamond Head with discounts on museums, great plus. We stay at this hotel once or twice a year and always get a room over the pool area. That didn't happen this year.
Beach access is exellent. They charge you for everything
The only two things I like about the hotel are the location and the room space. The front desk/check in staff (well, at least the person who helped me checked in) is rude. Pay a lot extra than we have paid already.
check-in process -
check in was a breeze. staff was very good
Location Check-in took WAY too long, even with four attendants working.
Nice Hotel, room was comfortable. Security was good. I have no problems with this hotel.
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Die sehr zentrale Lage und die persönliche und freundliche Atmosphäre Aufgrund der Lage ist die Lautstärke im Zimmer etwas zu hoch (auch nachts)
Freundliche Begrüssung, kompetente Bedienung, gepflegte und stillvolle Bekleidung, gute Lage, schönes Zimmer, unkomplizierte und sachliche Erledigungsformen. Wir wollten an der Rezeption das Schuttle Bus zum Flughafen bestellen, es wurde uns abgeraten?!?! Taxi ist besser, wurde gesagt. So haben wir Taxi zum Flughafen bestellt. Es war aber nicht da! Es hat uns fast grosse Schwierigkeiten verursacht und es hat uns gar nicht gefallen!
der überaus freundliche Empfang durch Miss June. Die umgehende Reservierung für einen zweiten Zeitraum, die Möglichkeit der Kofferaufbewahrung
Nice and clean modern bathroom Beds were just awful and uncomfortable... Spa was not a high value experience
I liked everything. The room was beautiful, the view was spatscular and the staff was always friendly. I did not plan on all the hotel and parking fees and the front desk was able to work with me by signing me up for the club membership and giving me a military discount. I will deffeintly be coming back and reffering everyone to this Hyatt!
I liked the fact that the view for the room we had was pretty comforting. We were able to see the ocean and close to the other shops. It was walking distance from many restaurants and overall me and my other half had a great time. I didn't like the fact that there wasn't a microwave. However there was an alternative to make hot water using their coffee/tea machine. But that's minor compared to some other hotels we've been in.
It has pretty nice view and close to beach. I booked the room which has king bed and ocean view. But when I visited hotel there was no room of right that. I heard that my wife and I gotta stay 2 single bed inspite of we were in honey-moon. Staff in hotel told me "We do NOT guarantee the room type whatever I booked the room via Kayak." I claimed 3 times but nothing changed. Finally we spent more money($25 per night) to upgrade king-bed room. I wanna say u guys going to stay this hotel "They do NOT guarantee the room type."
We liked the location on Kalakaua Ave. across from Waikiki beach and walking distance to restaurants, shops and entertainment. The pool is small for the size of the resort but we had the beach so we made it work for ourselves.
Everything That we had to leave so soon haha
The bathroom had a bidet! Noise, overpriced, busy, the shops on site staffing was unfriendly, too service food was horrible and they only serve till pm
King size bed, quiet/clean room, n location perfect walking distance yo beach n shops
Bevorzugte Lage durekt am Strand. Internetzugang 14 Dollar/24h. Kein W-Lan im Zimmer.
Die Naehe zum Strand. Sehr laute Bauarbeiten an der Strandseite der Aussenanlage. Haben andere Zimmer verlangt und bekommen. Fruehstueck war voelllig ueberteuert und WLAN Internetzugang war kostenpflichtig.
The rooms are well appointed for Hawaii, location is fantastic and close to everything you need in Waikiki. Construction noise was a pain. They start work from 7am so couldn't sleep in. The wait for the lifts was also slow but not too bad if your willing to have a chat with some of the other guests.
Die Lobby war wunderschön. Der Poolbereich war sehr schön und entspannt, und der Strand ist nur einen kurzen Spaziergang vom Hotel entfernt. Nichts.
Die zentrale Lage. Wir waren insgesamt 4x in Sheraton und hatten unterschiedliche Zimmer. Die ersten 2 Nächte waren wirklich laut und ohne Ohrenstöpsel schwer zu erstragen gewesen, aber Preis Leistung (im US Vergleich) ist sicherlich erfüllt. Wir waren dann unterwegs auf Big Island und hatten dann wieder das Sheraton gebucht, haben dann ein ruhiges Zimmer verlangt und hatten den Eindurck, dass die Fenster Schallschutzfenster waren. Die waren Richtung Pool ausgerichtet. Diese Nächte waren dann doch ruhiger. Fuhren dann ans North Short für ein paar Tage und kamen wieder für eine Nacht nach Honolulu wo wir wieder das Hotel gebucht hatten. Haben dann für diese Nacht ein "Upgrate" bekommen und durften im Moana Surfrider Hotel übernachten. SUPER Es gab kein Frühstück im Sinne von Continentel. Das Buffet für ca. 22,-- $ war uns zu viel.
Well maintained. Unique hotel. Great location with some decent beach toys included. Cramped driving around lobby with poor parking setup. Small room but space was well utilized. Visually older and smaller from the outside.
Very noisy at all hours. Lot of echoing from hallway, doors that close loudly, and noisy elevators. Lobby outdated. Location was across the street from the beach. Rooms were clean, but small. Constant noisiness.
Great location! Great building! Cleaning staff super friendly and professional. Loved the decor and movie rental feature. Loud slamming doors. Check-in lady was rude and short with me. Ice only at the front desk? Weird.
Location, location, ....rooms were great, views were great, staff was very responsive and helpful
GREAT LOCATION FRIENDLY, WELCOMING, AND HELPFUL GREAT STAFF ROOMS ARE VERY CLEAN AND COMFORTABLE WOULD STAY HERE AGAIN
This hotel is a great value for the money. It is walking distance from restaurants, bars and shopping. It's very clean and includes a couple little extras (PS3 in room, DVD rentals, continental breakfast). Parking is available for a fee. The staff are friendly and helpful. I would recommend this place to relatives and anyone who comes to visit me here in Hawaii. My car was towed after being valet parked. It was a big hassle the morning it happened because I had to go pick it up myself and I missed an appointment. But the manager and the valet who discovered the issue were both pro-active in taking care of everything. They both called to follow-up the next day. They paid the taxi to the towing place, reimbursed my towing fee and refunded the parking fees I had paid and gave me a goody bag and gift certificate for a future stay. I definitely feel like I was compensated for the inconvenience caused and because of the way they handled the situation I will likely be back again.
i like the wkrking staffs they are really kind and warm and friendly!
Proximity to beach Lanai overlooked hotels air con unit, & public parking lot.
I actually like the location. Smack dab in the middle of a lot of the areas we went to. The room was fairly cozy and nice and spacious for the king suite. The appliances were not new of course but they were good and functional. For example the fridge wasn't stainless but wasn't expecting that, but it does get cold. Bed is very comfy, no problems falling asleep after a long day of walking. AC was functional and can get cold, multi-function. Helped with the dehumidifier and fan function. Gave us a DVD kiosk that was included in the room stay. Loved the small pond by the front desk, little turtles and large koi. One thing I loved was we booked our stay in a suite and it came with 2 full size beds. Went down and asked if we can get a king bed and since the rooms arent available to change beds, they gladly changed Ros for us. Did a great job accommodating our needs! All in all, we enjoyed our stay. A serious upgrade on their wireless is needed. There is a wireless in each room which is nice but it likes to cut off waaaay too much. If you want a large pool, you won't find it here. We didn't end up going to Hawaii to swim in a hotel pool so it didn't effect our stay. Since the hotel is in the middle of the city, won't really matter where you stay, the view wasn't great.
The style of the hotel was very chic and contemporary. Nice quality and style. The staff are very friendly but need more training. The service was clumsy - not 5 star quality. I was told that this was Honolulu and to drink tap water when I asked about bottled water for our room. I had to keep asking for bottled water, which is complimentary, but forgotten in our room more than twice. My other requests (bath products, champagne in room on arrival) were not carried out accurately. They didn't refill the bath products and when they did the turn down service, they removed the dirty bath mat but did not replace it. We often stay at the Mandarin in Tokyo where the service is simply perfect. Lots of kids in the pool which I didn't expect but at least all of the parents were extremely attentive and polite to us.
very comfortable yet stylish. welcoming shell lei warmed my heart at the check in. simple but well designed kitchen made me want to stay longer and enjoy cooking. the pancakes i ordered for a breakfast at the cafe at the lobby was pretty salty. i was not familiar with pancakes being salty...
Staff was very professional and catered to every need View is slightly obstructed below the 17th floor but still has amazing sunsets, everything else was perfect
The hotel was extraoridnarily clean and you hardly ever saw the staff; but should you need someone of something they were there very quickly to assist the concierge was perfection and the bell captains were super helpful...This hotel made our honeymoon fabulous everything was perfect
The pool is really nice! The rooms were luxurious and the staff were very helpful. It's close to the beach, but not on it. The TV's need an upgrade. It would have been nice if the pool was open later. We watched people swim from our balcony at another hotel while ours was closed.